Gexa Energy Omdömen 33

They advertise a $125 credit when at 1000 KwH. They provde a weekly "snapshop" of your expected bill. Amazingly, it never varies from what Oncor provides (their words) at the beginning of the month, so if the projected usage is 847 KwH it doesn't change if you actually cross 1,000 KwH so you effectively pay much more per KwH than if you received the $125 credit. I know my usage increased this past month due to cold, furnace operation, etc., over the projected usage. An attorney needs to subpoena their billing records and file a class action lawsuit.

My whole process thru renewing my service provider was abysmal. Going thru the comparison process and being misled over the REAL RATES is so annoying.
My experience as a new customer was not very customer friendly or welcoming.
I signed thinking this would be a good company and now I am so grateful I did not sign up for two years, what a disaster that would be!
I mailed my check on 9/13 for my first bill for 15 days service $210, due on 9/18 absurd charge compared to my previous service New Power!
Three days before the due date I started receiving daily emails threatening disconnect warnings and late charges as my account would shortly become past due!!!! I ignored those emails for the first two days thinking this was rather threatening for a new customer whose credit is in the excellent range!
On the third day I decided I should call the company to let them know that I had mailed my check and provided the check number and date it was mailed, 9/13 5 days before my due date! The CS representative immediately informed me that USPS mail can take up to ten days to be received and if it was not received by 9/18, it would be late and would incur a late fee.
Called USPS to confirm an expected delivery timeframe and was informed within 3-5 days, from Corpus Christi to the payment center in Dallas.
Still the harassing emails continued and so I called CS every day to check and was told there was nothing entered into the system every time.
When I suggested that possibly you have my payment (per USPS mail clerk) and it has not been processed and my accounted credited.
Finally, CS accepted my explanation and agreed to waive the late charges.
Makes me wonder perhaps their receipts process is inefficient and provides a way to garner extra revenue thru late charges.
Yes, I am cynical after receiving harassing emails for days before the bill is past due!
I have now set up online bill pay and that brings me to another bone of contention.
Firstly, the customer has no option to select a payment date. If you decide to pay the bill early that is the day the money is drafted from your account...seriously GEXA can't figure out a way to allow customers to choose the payment date!
Their Make a Payment message is as follows...
'LET'S GET THIS OVER QUICKLY" Really!
Secondly, there is not a print button to show your confirmation of payment, so the customer has to go to their computer option to print out the confirmation. No follow up email thanking customer, like my other online payors send.
I'll leave it up to you to form an opinion of the business practices of this company, but I am not impressed!

No problem with service but watch out for the termination fee. They offer great rates when you are in an upward market but no break in fees as time passes. Learned my lesson signing up for long term contracts!

I was sent an early renewal offer of 8.9c per kwh. When I called in to take the offer I was told that was incorrect it is 9.3c. I said it was valid when I called so what changed? They told me they can change the rate daily. I even emailed them and they just ignore my emails.

STAY AWAY!!! If this is how you try to keep customers then the opposite just happened. I will move as I can not stand false advertising as it is the same as fraud. This is marketing 101, do not screw your loyal customers over.

They start off looking good, however as the months go on they start raising your rates so what you paid 2 months ago for 1000 kwh was $130. goes to $200+ and now for 1081 kwh is $265

This is twice I've had my electricity cut with no warning. I just looked at my account and see I have been switched to paperless which I did not do. Bills are high. I am in a very small house (less than 1200 sf) with a few window units and always over $300/m with one person staying there.

Is charge me $620 for 2700 kw is to hi the price

UPDATE: I just got a third invoice with a credit on it (I think??) indicating that they are finally dealing with AEP. I can’t know if it’s accurate but it’s better than it was. The other half of my July payment does show “past due” though. If I see an impact on my credit score I’m going to be pretty annoyed … at least this is an improvement, if I don’t.

ORIGINAL: I contacted Gexa while I was out of town and my energy usage was through the roof despite leaving the AC at 85, unplugging the fridge and not using any appliances.
They initiated a billing dispute with AEP central. That’s fine. They told me to pay the amount I’m not disputing so I estimated half and paid that. (It was probably still too much).
A few days later my neighbour phoned to say AEP had come by. AEP had mixed my line with his, so I’ve been paying for his usage and he for mine.
Fine.
A week and a half later Gexa is still showing me sky high usage. I asked for confirmation that they would not report me to the credit bureau for not paying the balance while the amount was still disputed, per PUC regulations. They would not give me that confirmation. Instead, they finally said it was due 08/01 instead of 07/15. They quoted me the amount remaining.
The next day I get a bill for the entire amount again, despite already having paid half.
And they still haven’t dealt with the AEP issue. I am owed a huge credit.
I’m furious.

GEXA has the worst customer service of any company I have ever dealt with! Their Guatemalan Call Center has the worst people you could ever encounter!

They lie, play games, stall, refused to put supervisors on the phone. You have to really press to get a supervisor. Supervisors are unethical, unprofessional, zero integrity. It doesn't matter who you talk with they do absolutely nothing but waste your time! I spoke with Supervisor Jennifer Sibrian who refused to adjust my payment correctly after I cleared up the entire past due amount and demanded me to pay the entire past due amount again, before my services were restored. This is outright extortion tactics! THEY ARE INSANE!!

The call center agents and supervisors are subversive, irresponsible, dishonorable and use evasive tactics, the only way you can get anything done from this company is escalate to C level people within the corporate office in Houston. Stay away from this company at all cost!

While I am writing this I am on the phone with Joselyn who claims to be a call center supervisor for the Guatemalan call center, she keeps putting me on hold, I have been waiting for more than 25 minutes now and still hasn't come back to the phone. This is one of the many evasive tactics they do. These people, are really just paid for hire con artists! Avoid this company like the plague that it is!!!!

For 3 weeks I get charged $174 for 1156kw. Thats outrageous. Gexa is fraud. I was supposed to be charged 11.9 instead getting rate of 17.5 Why??? You guys are bad company over all. I need to cancel this service.

They really don't care at all about anyones situation!!!

I've been with the crass Company for two years and was not Properly notified About my contract ending because they failed to update my mailing address when I transferred my services to a whole new address !!! I accumulated a $500+ bill when my bill typically is less than $100. I simply asked for assistance with one bill after already making a payment to avoid disconnection and these bloodsuckers could careless!!! As Someone who's never even received assistance this is offensive, but more so upset that I've already renewed the contract! It might just be worth it for the $150 to go ahead and get out of a contract than to remain with a company that doesn't give a s**t about its people!!!! Definitely will never recommend this company and will turn anyone away who may consider!!!

After having been with Gexa several years their prices have gotten outrageous. I called them to complain and ask why I have such a large bill. Over 600. Their response was I used more than 2000kw and therefore my rate went up and I don’t get the 100 credit. I can’t afford these kinds of bills. Especially after putting in new 16. Seer AC in April and new custom solar screens on every window and door. And new roof and insulation. Yet my energy use has gone up way more than I’ve ever used in 10 years. So I’m switching to a new company that has rates significantly less than Gexa. When I called them they did not even offer me a new or better plan. So disappointed because first two years were great.

I have had my son's electricity plan with Gexa for nearly 2 years. He lives 5 hours away from me. Because of this I cannot have a Discount Energy Plan down here by Houston. My credit is excellent. Gexa will lose my son's account shortly. How stupid is that???