I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... Se mer
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... Se mer
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... Se mer
Företagsinformation
Skrivet av företaget
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Kontaktuppgifter
23A Lambourne Crescent, CF14 5GF, Cardiff, Storbritannien
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4,8
Utmärkt
345 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quality stuff for sale at great prices 👍
30 augusti 2023
Awesome company.
Awesome company.
Katie and Gareth were both really quick to answer my questions and went out of their way to make pick up of my surf board easier for me!
Thanks for all your help!
10 oktober 2023
Excellent service
11 september 2023
Knowledgeable and excellent service…
A quick phone call provided excellent advice from clearly knowledgeable staff. Paddle arrived extremely quickly in perfect condition and very well packaged.
I wouldn’t hesitate to use again.
Fabulous service.
4 september 2023
Shambles
Avoid this company at all costs.
Started off when we made a purchase online to be told a couple of days later it was actually out of stock and they wouldn’t be getting any more stock in and requested us to choose another item.
Chose another item, was told it would be sent out priority - great.. thinking we were getting somewhere.
Package arrives and they have sent someone else’s order!!! We got an apology and were told the labels must have got mixed up. Just absolute negligence. We were then asked to return it, and the customer who received our package has been asked to post ours to us directly!
I’m not sure what kind of circus they are running but this level of service is just unacceptable!
If you are thinking about ordering anything from here I’d highly suggest avoiding and finding somewhere else online that stocks it.
Utterly appalled to say the least.
Katie has been the only good thing to come from GOTW who has been left to deal with this for us.
2 september 2023
Omdöme utan inbjudan
Svar från Get On The Water Ltd
Hi Jordan,
Thank you for your late-night review - I'm really sorry that your experience with us has not been what you expected. We are a small family business who pride ourselves on our service - which you can see is reflected in our previous reviews.
I'd like to reply to some of the points you have made to give clarity to your order sequence.
We received your order on the 27 August and unfortunately there was an error on our database regarding the availability of your buoyancy vest. This has now been rectified.
We sent an email over to you on the same day to advise of the error and to offer alternatives or a full refund.
We subsequently sent a follow up email on the 29 August to check on your response to the original email.
We then rang on the 30 August to make sure we could get the order fulfilled. We discussed the order and an alternative item was chosen.
The new buoyancy vest was sent out to you and our warehouse staff in a rush to catch the post made the mistake of sending you the wrong item.
Knowing that you needed the vest for a holiday we asked for you to exchange the packages direct to the other customer and they likewise, rather than have them returned to us to send out again delay the delivery further.
We do not take these mistakes lightly and we will review this issue with our warehouse staff to ensure it does not happen again.
Fantastic customer service
Fantastic customer service. Very quick response on questions. Absolute pleasure to deal with. Would happily shop here more often. Thanks for all the help!!!
20 augusti 2023
Love our new hula girl 🥰
Love our new hula girl she is lovely 🥰
Arrived quickly and we'll packaged, thank you!
21 juli 2023
Super service!
11 juli 2023
Amazing service
Amazing service. Website was simple to use. Had the products I was looking for in stock. Order arrived next day on a Saturday. Perfect.
22 juni 2023
Great value and efficient service!
Easy website to use and efficient delivery. Would definitely recommend!
1 juni 2023
Friendly service
27 maj 2023
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