I was locked out of my account and even resetting the PIN did not resolve the problem. I emailed CHIP and was contacted very promptly by Kirsty. It took a few tries and eventually a manual reset of my... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Recently moved to Chip for our ISA savings. The transfers were very easy to arrange and were transferred within the timeframe stated. I did have on one occasion the need to contact support. The sup... Se mer
For someone just starting a Stocks&Shares ISA there was little description of how to set one up. Together with a Savings ISA I managed to confuse both my bank and myself! Fortunately the staff at... Se mer
Företaget har svarat
I recently contacted Todd, at Chip bank to discuss a possible inheritance from a friend. He was very helpful and took me through the process with just a few emails, he offered assistance all the way,... Se mer
Företagsinformation
Om Chip
Skrivet av företaget
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Kontaktuppgifter
232 Shoreditch High Street , E1 6PJ, London, Storbritannien
- hello@getchip.uk
- getchip.uk
4,3
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ben was amazing
Ben was amazing. I made a stupid mistake and he talked me calmly and methodically through to rectifying it.
So easy using the chat feature - a bit like talking to someone - but it was better as it was easier to do it in bits and ask questions in the order that they arose … great experience thank you 🙏
30 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi Mrs Herring,
Thanks so much for sharing your experience! We’re delighted to hear Ben was able to guide you through everything calmly and clearly. We know how reassuring it can be to have someone talk you through a problem step by step, and it’s great to hear you found our in-app chat so helpful. We’ll be sure to pass your kind words on to Ben!
The Chip Team
Great customer service
Chip makes it easy to invest. Their customer service is also excellent, Im no expert on tax and had a question about ISA's and they explained it to me brilliantly
29 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi Alex,
Thanks so much for your lovely feedback! We’re glad you find investing with Chip straightforward and that our team could help make ISAs easier to understand. We know tax can sometimes feel complicated, so it’s great to hear our explanation was helpful. Thanks for taking the time to share your experience and for being part of the Chip community!
The Chip Team
A better place for your savings
Got the pointer to Chip from Martin’s Money Tips and, never having heard of them, wondered if a “well/known” brand would serve me better. Then I recalled some of my customer experiences with them, knew there was the guarantee against losing my savings and decided to move my expiring ISA to them.
I have not regretted that decision for one moment. From start to finish their customer service has been excellent.
There may not be huge differences in interest rates but my own experience would say there are big differences in how customers are treated.
If you have savings that can be easily moved I would encourage you to think about a move to Chip.
29 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi Dave,
Thank you for such a thoughtful review and for choosing Chip for your ISA. We’re delighted to hear that your experience has been so positive from start to finish. We believe great customer service really matters, so it’s lovely to know our team has made such a good impression. Thank you for placing your trust in us with your savings and for taking the time to recommend Chip to others. We really appreciate your support!
The Chip Team
Happy long-standing customer
I've been with Chip for years now with no issues. Communications by email are very good, usually a personal reply within a day. I'm very happy with their service and constantly evolving products and have no intention of changing.
29 september 2026
Svar från Chip
Hi Annie,
Thanks so much for your continued support! It’s wonderful to hear you’ve had such a positive experience with Chip over the years and that our team’s communication has made a good impression. We’re always looking for ways to improve our products and service, so it means a lot to know you’re happy with what we offer. Thanks for being part of the Chip community!
The Chip Team
Easy to navigate
Easy to navigate . No hassle to transfer money , set up new accounts and occasionally have won a small cash prize on the monthly draw !
29 september 2026
Svar från Chip
Hi Lynne,
Thanks so much for your lovely feedback! It’s great to hear you find the app easy to use and managing your money with Chip hassle-free. And how lovely that you’ve had a win in our monthly prize draw too! Thanks for being part of the Chip community.
The Chip Team
Problem sorted very quickly
There was a glitch on the system so money I deposited was shown as pending and not taken from my nab account. I contacted CHIP who got back to me and immedietely sorted it speedily with no fuss. Excellent communication
22 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi Susan,
Thanks so much for your lovely feedback! We’re glad our team could get the issue with your pending deposit sorted quickly and with minimal fuss.
The Chip Team
Never had a problem with Chip in about…
Never had a problem with Chip in about 3yrs of saving with them.
21 september 2026
Svar från Chip
Hi Stephen,
It’s great to hear you find the app easy to use and have not had any issues, we really appreciate you taking the time to share your experience and for choosing Chip!
The Chip Team
Avoid - Impossible to move your Cash ISA out!
Everything was fine until I tried to move my "smart" cash ISA to a more competitive provider. They rejected the transfer claiming missing information when I made sure to provide every single detail (including the ISA reference number).
This type of account weirdly doesn't have a sort code and account number - this brilliant idea may have something to do with the rejection, or they just simply don't want to accept customers stop using their services.
This is definitely not the way to try to retain customers.
28 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi Iria,
We’re sorry to hear how frustrating this has been, particularly when you took care to provide all the information requested.
We’ve now reached out to you directly to explain what happened with the transfer and provide some further clarity around the information required. We appreciate that the Smart Cash ISA uses a reference number rather than the usual sort code and account number, which can make the transfer process less straightforward with some providers.
We certainly don’t want to make it difficult for customers to move their money elsewhere, and we hope our explanation has helped clear things up.
The Chip Team
This is an easy app to operate and good…
This is an easy app to operate and good products.
28 september 2026
Svar från Chip
Hi there,
Thanks for the lovely feedback! We’re glad you find the app easy to use and are enjoying our range of products. We really appreciate you taking the time to leave us a review!
The Chip Team
I rate this company two stars
I rate this company two stars. Competitive rates. However if you are taking the cash ISA read the small print. You can't do partial transfers out. Secondly they take a couple of days if you withdraw money. Trading 212 is instant on withdrawal and allow partial transfers. They pay less interest but it depends on your own needs.
29/9/26 - The replies are always the same bland drivel. Sorry you are disappointed but we are going to do nothing to change. I will be moving my funds as it's not good enough. Digital banking doesn't take two days to transfer electronic money. Chip must be smoking crack to think it's anything but bonkers.
28 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi there,
Thanks for sharing your experience. We’re glad you find our rates competitive, but we’re sorry the transfer and withdrawal processes haven’t met your expectations.
We understand that the ability to make partial ISA transfers and access funds quickly can be important, and we appreciate you highlighting this for others considering the Smart Cash ISA. Your feedback is valuable as we continue to review how we can improve the experience.
If you have any questions about your account or the transfer process, please reach out via in-app chat and our team will be happy to help.
The Chip Team
ISA transfer-in
I was concerned about my ISA transfer from another provider (not that it was overdue - I just felt I was in limbo). Got an immediate response, and the transfer was completed very soon afterwards.
22 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi there,
Thanks so much for your kind review. We’re really pleased to hear that our team was able to reassure you and that your ISA transfer was completed quickly.
We completely understand that waiting for a transfer can leave you feeling a little in limbo, so it’s great to hear that you received a prompt response and that we were able to get things moving for you.
Thanks for choosing Chip, and we hope you continue to enjoy using the app!
The Chip Team
CHIP a refreshingly new financial experience...
CHIP offer a refreshingly new online financial experience, which is very user-friendly. The products offered are top-class and the interest offered on savings has been constantly high compared to their competitors.
Member comments and messages are always answered in a timely manner and the staff are knowledgeable and pleasant.
A 'top to bottom' great company.
28 september 2026
Svar från Chip
Hi John,
Thanks for such a fantastic review! We’re delighted that you’re enjoying the Chip experience, from our products and app to the support you receive from our team. It means a lot to hear that our communication and customer service have made a difference. Thanks for being part of the Chip community!
The Chip Team
Confidence in the product
Chip is very user friendly and when you contact them by email with a query they do their best to help. I have been with Chip for some time now and feel confident in their products.
23 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi Linsy,
Thanks for being with Chip for so long! It’s wonderful to hear that you find our app user-friendly and feel confident in our products. We’re also pleased our team has been able to help when you’ve needed us. Thanks for your continued trust!
The Chip Team
User friendly
I like the ease of use, straightforward wording and clear descriptions of products from chip.
26 september 2026
Svar från Chip
Hi Sam,
Thanks for the great review! We believe managing your money should feel straightforward, so it’s brilliant to hear you’re finding our app easy to use and our product descriptions clear. Thanks for choosing Chip!
The Chip Team
It’s simple to use
It’s simple to use, has a varied selection of products that are easy to set up and a keen customer care service
27 september 2026
Svar från Chip
Hi Patrick,
Thanks so much for your lovely feedback! We’re glad you’re finding our range of products easy to set up and that our customer care team has made a positive impression. We really appreciate your support!
The Chip Team
I have used chip for a while now
I have used chip for a while now
They constantly updating the app and adding new products
The communication is great
App easy to use and easy to save with incentives
27 september 2026
Svar från Chip
Hi Samantha,
Thanks so much for sticking with Chip! It’s great to hear you’re enjoying our new features, regular updates and communication. We’re also glad the app makes saving easy and rewarding. Thanks for being part of the Chip community!
The Chip Team
I like the flexibility of being able to…
I like the flexibility of being able to move money around without issues. The app works well.
27 september 2026
Svar från Chip
Hi Geoffrey,
Thanks for the lovely feedback! We’re really pleased to hear that you value the flexibility Chip gives you to move your money around and that the app is working well for you.
Making it easy to manage your savings is a big part of what we’re aiming for, so it’s great to know you’re having a positive experience.
Thanks for choosing Chip!
The Chip Team
Svar från Chip
Hi David,
Thanks for the kind review! We’re glad you’re enjoying Chip and really appreciate you taking the time to share your feedback.
The Chip Team
Prompt customer service
Replied to my query very promptly and situation resolved within hours.
23 september 2026
Omdöme utan inbjudan
Svar från Chip
Hi Michael,
Thanks for your feedback! We’re really pleased our team could respond quickly and get everything resolved within a few hours. We’ll be sure to pass on your kind words!
The Chip Team
Great way to safe for a rainy day
Great way to safe for a rainy day. I like that chip calculate for you what you can afford to save and you don't feel it 👍 and good rates too, for the most of it
27 september 2026
Svar från Chip
Hi Marcela,
Thanks for the lovely review! We’re glad Chip is helping you save little and often without having to think about it too much. It’s great to hear you’re enjoying our savings rates too!
The Chip Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.