İ have bought tickets from Munich to…
İ have bought tickets from Munich to Berlin but İ did not receive the emails for tickets. İ reached via email to get the tickets but İ did not receive any answers.
11 april 2026
Omdöme utan inbjudan
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Företagsinformation
Skrivet av företaget
At germanrails.com, we specialize in providing fast and easy train ticket bookings for journeys across Germany and Europe. As an official partner of Deutsche Bahn (DB), we grant our users access to over 1500 destinations, including iconic cities like Berlin, Munich, Hamburg, and Cologne. Our platform stands out for personalized service, supporting more than 30 languages, and our innovative digital tourist guide offering real-time travel recommendations. We’re the perfect choice for travelers exploring Germany at their own pace!
Kontaktuppgifter
Storbritannien
- https://germanrails.com/contact
- germanrails.com
2,4
Dålig
9 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very disappointing customer experience
Very disappointing customer experience. First time using the system and booked a ticket, a week in advance, from the wrong departure station.
Realized the mistake and emailed the help desk within 10 minutes of the booking to ask if they could help correct the departure station as there were multiple trains available.
I was told that wasn’t possible and in spite of reaching out again did not receive help.
I was not trying to cancel. I just needed the ticket departing from the right station a week from now but received no help.
Horrible experience.
13 december 2025
Omdöme utan inbjudan
Reassuring Customer Service
I had a similar situation to one of the critical respondents here . I booked three train tickets from Prague to Dresden for next year via Czechrails ( like Germanrails it’s all part of the ticket company RailClick ) . I too was confused when my tickets arrived by email with the logo of SNBC ( the official Belgian Railways) . However I queried this with the RailClick support team . William in RailClick’s Customer Servjce has reassured me the tickets I have are valid for the Prague to Dresden route for the reasons explained in the company’s responses on this site. I have to say my experience of their Customer Service so far has been very good . Very speedy and informative. After I had booked via Czechrails, I checked the official Czech railway website and the Deutsche Bahn website and the cost of my tickets are competitively priced .Obviously I haven’t taken my train journey yet ( which is why I haven’t given them 5 stars!) but I now feel confident my tickets are legitimate.
21 november 2025
Omdöme utan inbjudan
SCAM!
SCAM!! STAY AWAY!! Scam site. Sent multiple emails and called. Never got my tickets or order confirmation but the money came out of my account. I’m looking into how to take their page off google since it’s one of the first sites to pop up.
11 augusti 2025
Omdöme utan inbjudan
Svar från Germanrails
We take this review very seriously, but we must clarify that your accusation is entirely incorrect and misleading.
Our company is a legitimate, authorized ticket reseller with official agreements with the railway companies. All purchases go through a clear and transparent process, with tickets and confirmations sent automatically to the email address provided during checkout. If you did not receive them, there may have been an issue with your email (such as a typo or spam filtering), which our 24/7 support team is always available to help resolve.
Claiming we're a scam without providing any proof is not only false but damaging. If you truly placed an order, we urge you to contact our support through the official contact form on our website so we can assist you immediately. Otherwise, this review appears to be defamatory and does not reflect a genuine customer experience.
We strongly encourage you to reach out so we can clarify any confusion: our support is available 24/7 and fully committed to resolving real issues.
very bad
very bad, do not use this website to book your train tickets, they never told you that they can not book seats
23 maj 2025
Omdöme utan inbjudan
Svar från Germanrails
Janet, your comment is misleading and incorrect.
Whether seat reservations are included or not depends entirely on the type of train and fare selected, not on our platform. In many regional or local trains, seat reservations are not available by design, even if booked directly with the rail operator.
Our site clearly indicates when a seat is included and when it’s not—before you confirm your booking. If you had a specific route in mind where you expected a seat but didn’t receive one, our 24/7 support team could have clarified that instantly.
We remain available to assist with any real concerns via the contact form on our website
Total Rip off. Avoid!! I paid double the price of the tickets!!
I got charged 145 euros for 2 adults and 2 teens going from Memmingham to Munich central station! We went to the station desk to ask for information in Memmingham and showed our tickets. The man behind the desk said the tickets should only cost 60 euros for all four of us. This is a disgrace. Your reply to this review is misleading. The same type of ticket for 4 people was 60 euros as opposed to 145 charged by you.
28 februari 2025
Omdöme utan inbjudan
Svar från Germanrails
Thank you for your feedback, Sara. We understand your frustration, but it’s important to clarify that **ticket prices are set by the railway companies themselves**, not by us.
Fares can vary significantly depending on the **fare type, travel class, flexibility, time of booking**, and other conditions selected during purchase. For example, flexible or last-minute tickets, or those in a higher class, will naturally be priced higher than basic local fares.
Our platform simply gives you access to the same official rates provided by the train operators, with the added benefit of **24/7 customer support and multilingual assistance** throughout your journey.
If you believe there was an error or would like us to review your specific booking, we encourage you to contact our support team. We’re always here to help and ensure your experience is fair and clear.
Fake tickets
I bought tickets on GermanRails. Everything was smooth for the ticket selection and payment. BUT I received tickets with a SNCB logo (belgian railways). It was fake tickets ! Stay away.
12 februari 2025
Omdöme utan inbjudan
Svar från Germanrails
Thank you for your comment. We want to be very clear: **RailClick and its associated platforms, including GermanRails, are official and trusted booking partners** that issue 100% valid train tickets in collaboration with national rail operators.
The ticket you received was **not fake**—the SNCB (Belgian Railways) logo appears because many international routes in Europe involve cooperation between different rail carriers. It's common for tickets, even when purchased through one country's platform, to be issued by a partner operator depending on the route and availability.
If there was any confusion about your itinerary or the ticket format, our **24/7 customer support team** would have been happy to clarify everything for you. We strongly advise reaching out before jumping to conclusions that can mislead others and damage reputations unfairly.
We're always here to help and to ensure your travel experience is smooth and secure.
Svar från Germanrails
Thank you for your feedback, Sitric.
We’re sorry to hear about your concerns. We want to clarify that GermanRails is an official booking platform, and we do not issue fake tickets. All tickets purchased through our site are legitimate and valid for travel.
We do not appreciate 1-star targeted reviews without basis, as they can mislead potential customers. Defaming without proper basis can lead to confusion.
Our support team is available 24/7 to assist with any inquiries or issues you may have.
Scam site
Scam site. It comes as one of the First resulta when looking for german train tickets and emits fake tickets for non-existent trains. Stay away from this site.
Update after their answer: The official site is bahn.de, they are a distributor. The second ticket I bought was for a train that was supposed to stop in Bamberg. I actually saw the train, passing straight through the station without stopping. Even if they are able to sell train tickets I don't trust their management as I experienced discrepancies between what they sell and what is going on the train systems. Even the call center did not answer when I called them more and more times once I saw on the timetables that there were no trains to my destination.
This is my experience with germanrails and railclick and of course I have no reason to tell a fake story.
4 september 2023
Omdöme utan inbjudan
Svar från Germanrails
Thank you for your feedback, Alessio.
We’re sorry to hear about your concerns. We want to clarify that GermanRails is an official booking platform, and we do not issue fake tickets. All tickets purchased through our site are legitimate and valid for travel.
We do not appreciate 1-star targeted reviews without basis, as they can mislead potential customers. Defaming without proper basis can lead to confusion.
Our support team is available 24/7 to assist with any inquiries or issues you may have.
Update (23 Oct 2024):
Thank you for your update, Alessio.
We appreciate you sending the requested information. However, we must clarify that we cannot be held responsible for the train passing by without stopping. We do not operate the railway lines; we are a booking platform. It’s important to note that your review does not appear to be based on a real experience, and it is unfair to accuse us of scams when the issues you faced were related to the train service itself.
We take pride in providing legitimate tickets for valid journeys, and we urge you not to defame our company based on experiences that are not related to our services. Like we said on our last reply our support team is always available 24/7 to assist with any inquiries or issues you may have.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.