Geobear Omdömen 444

Great communication with the regional manager and office, every part off the job have been handled in very professional manor. Very happy with the service.

Very im pleased with the underpinning that we have had done by geobear. It would had been a very difficult job to dig out the concrete around the brick walls, which would had ment me using a jackhammer to brake up the concrete floor in six different room to poor a concrete pad to underpin both walls. Also by using geobear method to do the underpinning, save the risk of breaking pipes that are under the floor. This took roughly two hours for geobear to do this for me & did not create to much dust.

Process was fully explained, prompt service and follow up.
Would recommend.

I have just completed a video consultation and review of a cracks in a wall of an outhouse with Raz from Geobear.
We concluded at the end of the call that the cracks at this stage do not warrant geopolymer injection, rather tying external and internal walls together and some resin/mortar repairs to the brick work.
Very clear advice and absolutely no hard sell and completely honest about solutions that avoid the need for polymer injections at this stage.

I recently had a consultation with Raz regarding a potential subsidence issue in our house. Raz's strong view (indicated at the end of the consultation) was that we did not have a subsidence issue but he was going to get another expert opinion - he did this within a couple of hours. Given Geobear's revenue is driven by actually providing remediation works for these type of issues, I was impressed with his transparency and willingness to go above and beyond.

Raz was friendly and thorough throughout the meeting. It provides me comfort that not all companies use free consultations to aggressively market their products - I would encourage anyone who has similar worries to speak with Geobear and take any proposed remediation works seriously!

Very happy with the work completed. Very minimal disruption and everyone i delt with through the whole process were informative and happy to help with any questions i had.

Having never used this method of property stabilisation I was acutely aware of my lack of knowledge on the process. Paul Cowan expertly guided me through the process from start to finish. The only downside of the process was sorting the drainage issue which caused the subsidence in the first place. I was under the misguided impression that I had to use geobear’s own contractor to do the drainage repairs prior to injection. As all work has to be guaranteed I chose to go with the contractor recommended by Geobear. A failed first lining that only came to light when geobear came to inject my property and a lot of phone calls to eventually get the failed repairs done properly at a huge extra cost to myself left me with what otherwise was a very good experience with geobear themselves feeling I was overcharged by the drainage company and had no option but to pay it. I did mention this to the drainage company but it fell on deaf ears. If they had advised me to replace my clay drains with plastic I could have done it for less than a thousand pound, instead I had a £7500 bill. C’est la vie!

Geobear, Paul Cowan and staff were excellent, the drainage company, well, let’s say I won’t be using them again!

The whole process was made easy and there were constant updates. The guys that did the work were very friendly and worked well.

Working with and engaging Geobear in our home project was one of the best things we did. Their knowledge, skill and reassurance from the initial contact through to completion was spot on. They were recommended by our structural engineer.
In particular, Ian has kept in touch and we updated them as other remedial works were completed first so that we had the best outcomes. The whole team on the day, carried out the works with minimum fuss and mess. All was left clean and tidy. Lovely hand picked team of engineers who completed our job in 2.5 hours. First class service all the way through. Well worth the money. Thank you.

Operatives were friendly, respectful, helpful, cheerful.
All seems to have gone well. Strangely the metal back door that is quite a way from where work was carried out, was a problem opening & closing after work. However it has gradually eased. Front door difficult to open & close but is wooden, so we will have to fix if it does not ease. Internal doors better than before. Would recommend.

The surveyors visited on more than one occasion as the house had complex issues, sits on clay and we have a mature oak near the house, and have had many years of "seasonal movement" . Finally could not stand filling the cracks every few months, any longer. The bore hole testing of the clay showed we needed to go down 2.8 mtrs, rather than just a metre or so, which was a shock, the cost doubling as a result. We finally committed, and the team arrived for a three day job. As the work was not near any drains we opted out of the drain monitoring to save money, I was also told I was responsible for showing the team where all the services are, such as gas pipes, water, electric. I also had to lift a wood floor in our hallway so heating pipes were visible. Monitoring of movement in both the walls and the internal floors was made a priority, by the very knowledgeable team leader Dean who kept me fully informed of the progress throughout. Everyone was very helpful discussing the problems associated with our house. The main benefit of the work is the Certificate of Structural Stability which means we can now get insurance cover for heave and subsidence, meaning the house is saleable. The company also agreed to give me a discount off the quote, simply because I asked!

Quick and easy evaluation of property and straight forward to arrange for the work to be completed. Very helpful and friendly company

Really great advice and speedy to come to a decision. John was really friendly and helpful. He was able to diagnose what he thought was wrong with my flat and provided an honest and trustworthy opinion.

Highly professional from start to finish. The right technical approach for repairing many subsidence problems where fully piling or underpinning could make the problem worse. Minimal preparation needed and site left very tidy. Not a cheap solution, but arguably well worth it for the many benefits over conventional approaches.

I would not recommend this company. The man I spoke to used hard sales tactics stating I would not be able to sell my home, insurance premiums would increase by 800% & I should not go through my insurance company & get a loan instead. The quote received was 3 times more than other quotes and the depth the resin was much less than others, suggesting a weaker foundation. This was based on a video call as they don't appear to conduct site visits which would be more accurate instead of counting bricks and making assumptions.
Despite explaining I was going away, I was contacted 7 times via text and voicemail. This is unacceptable and I consider this to be harassment. His attitude on the voicemails was pushy and unprofessional.
I will not be using this company.

Prompt response to initial enquiry and smooth process to get the work implemented. Technicians who completed the work were knowledgeable, helpful and understanding.

Very professional work, polite staff, premises left in a clean and tidy condition

Overall, a personalised and courteous experience. Although we did not use the services in full, the representative of the company has been excellent in their communications and clarity.

We contacted Geobear a few months ago, because of a set of cracks that progressively appeared in our house that got us worried about subsidence.

This was followed very quickly by a consulttion by video conference where the property was mapped and the points of interest were identified. This was a very quick and friendly process.

From first contact, to booking the survey, we had a series of unfortunate events in the family which put a pause on everything. Throughout this time, the representative kept the communication live, letting us know of price updates and other details.

We eventually got to book the survey which was arranged quickly but, could not be carried out because of structural reasons. Specifically, our floor boards were glued together which made pulling up the floor very difficult. And even if we got to that, getting to the soil underneath the floorboards was further complicated by the way the floor was constructed at the particular point of interest.

We followed up with the company for a refund which eventually was provided in full, since no work had been carried out.

In the meantime, we also called a structural engineer who certified that the reason for the cracks was not subsidence but settlement of the structure because of recent works in adjacent houses.

There are two points where the experience overall could be improved:

1. Explaining the extent of required works even if it was just for the survey, "like I am 5". This is very important to have the place ready. For example, my perception was that the sampling was going to be made using a really long drill bit (perhaps in the range 8-10 mm), but the actual sampling is made with a hole that is approximately 300 mm in diameter. Also (in our case) the whole floor would have to be pulled up, followed by a section of the floorboards in between joists. The cost of the survey is approximately £1500, plus any additional costs for doing that work.

This was mentioned during the initial consultation but not in enough (at least for me) detail. Make sure you check online videos about the process.

2. Following up for a refund required quite a few call backs. This may have been because it was during a period when people are mostly on leave. In any case, when everything was checked and it was determined that indeed, it would have been impossible to carry the survey out, the refund was made promptly. The point here is about better communication (internally).

Would we recommend Geobear to others?

Yes. Based on our experience, we would. The main representative we dealt with was Razwan Malik and was absolutely helpful, courteous and discrete.

If you are dealing with a possible setllement / subsidence issue that needs the soil to be stabilised and you are on the right type of soil, Geobear can absolutely help.

As part of my insurance claim re subsidence, I had an initial video call with Razwan who talked me through a site visit and the process involved in addressing the situation. When agreed for the work to go ahead, Raz ensured he would arrange this before I was due to be away. The coordinator contacted me straight away and a date a few days later was agreed.
The team carrying out the work arrived early and started work promptly. They were polite and respectful of my property and once completed, left the outside area of my house extremely clean and tidy. I would highly recommend Geobear and would not hesitate to call on them again should the need arise.

Geobear’s team fixed our subsidence problem in less than one day. Led by Ivor and a team with 45 years’ experience they carried out all work to a very high standard and could not be faulted in any aspect. Our property is now stabilised and safe with full guarantee and certification so we have peace of mind after a very stressful time. Only reason for a less than 5-star review is that the company fell down somewhat on communication so we were not advised of a schedule for the work or supplied with confirmation that it was actually happening on the appointed day which did give us anxiety. Similarly communication was poor with regard to confirmation of deposit payment. Otherwise very pleased with the outcome and would recommend this company highly.