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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I purchased three pairs of shoes! Totally skeptical but saw others got their shoes and kids loved it! However, I purchased three last year and still haven’t received any of them. I asked for an update... Se mer

Betygsatt 5 av 5 stjärnor

Not only did the shoes come an entire week early but I received numerous email updates informing me of its every move. The shoes look exactly as pictured and people were constantly asking me where I g... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I’m fixing my previous 3 star review. Shipping didn’t take as long as I thought. I ordered my first pair of shoes ever from Gear Anime about a week before Christmas, and they just got here today, Jan... Se mer

Betygsatt 5 av 5 stjärnor

When I first found Gear Anime I was a little skeptical on if it was a legit website or actually good quality but I decided to buy a pair of shoes, I got some pink Nezuko shoes. They delivered on time... Se mer

Företaget har svarat

Företagsinformation

  1. Animeklubb
  2. Klädbutik
  3. Kläder med tryck

Skrivet av företaget

The Art Of Anime Custom Shoes


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

156 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 37 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

False information. Shoes are cheap fakes

Company promotes J1 shoes. While they are fakes with cheap materials. Horrible experience don’t waste your money unless you want cheap shoes that won’t last long. False information very misleading

18 mars 2025
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Dear Jasmine,

We’re truly sorry to hear that you had a negative experience, and we appreciate you taking the time to share your feedback.

At GearAnime, we create made-to-order custom shoes using high-resolution printed artwork and durable synthetic materials. While we are not affiliated with major sneaker brands like Nike or Jordan, we are fully transparent that our designs are inspired by pop culture, anime, and fan art – not official collaborations.

We never intend to mislead, and we clearly state on our website that these are custom, handcrafted items made to order. That said, we take quality concerns very seriously. If you received a defective product, we’d love the chance to make things right.

Please contact our support team at support@gearanime.com with your order number, and we’ll be happy to assist you.

Thank you again for your feedback – it helps us improve.

GearAnime Team

Betygsatt 1 av 5 stjärnor

Terrible service

Ordered a size 8.5 as my son wears for all his shoes. They were way too small for his feet. Ofcourse in reading the reviews we all know THEY DONT/WONT EXCHANGE. Now we're stuck with these shoes. I have no idea what to do with them now. Smh.

16 mars 2025
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Dear Monique,

We’re really sorry to hear the shoes didn’t fit your son properly — that’s definitely frustrating, and we completely understand your disappointment.

As all of our shoes are made-to-order and personalized, we currently don’t offer exchanges. That said, we always want to make things right for our customers wherever possible.

If you’d be open to it, please reach out to us at support@gearanime.com with your order number. We’d love to offer you a special discount code for your next order, or help suggest options to rehome the pair (some of our customers have success gifting or reselling them).

Thank you again for your feedback — it helps us improve.

Warm regards,
GearAnime Customer Experience Team

Betygsatt 2 av 5 stjärnor

Customer service is bad.

Customer service is bad.

The shoes are about the artwork, which is as pictured, but the shoe quality itself is poor. It's very walmart/kmart/target store brand shoe style, however if you prioritize the art then you can look past that. What I can't look past is poor customer service, I was sent the wrong shoe size- I don't know when the size got changed out of my basket (because they have a convoluted system where you have to click a link in your email to sign in), so I was willing to pay shipping I asked customer service for an exchange- but they were completely unwilling to help at all since I couldn't prove they were "at fault". Which is crazy to me because it's not like I was even asking them to cover any of the costs, just to ship out the correct size. But lesson learned, I'll never purchase from them again and have a pair of shoes that are 5 sizes too small to remember them by ^_^

**In response to their response, I'm good on them pretending to care just because it's trustpilot. I've already found them a nice "rehome" without help and will be keeping all of my money in the future. **

1 februari 2025
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Dear Usagi Felton,
Thank you so much for sharing your experience — we’re truly sorry to hear that your order didn’t go as expected.

We totally understand your frustration, especially when it comes to sizing and how our customer portal works. Our intention is never to make things complicated, and we’re always looking for ways to improve both our system and our service.

While we do rely on the customer-selected size during checkout to process made-to-order items, we hear you loud and clear: the process felt confusing and rigid. That’s something we’re actively working to simplify.

We also apologize if our customer service response came off as unhelpful — we always aim to be flexible and empathetic, and we clearly fell short here. If you’d be open to giving us another chance, we’d be happy to offer a special discount on a future order, or suggest ways to help rehome the pair you received.

Your feedback means a lot, and we’re grateful you took the time to write it.

Warm regards,
GearAnime Customer Experience Team

Betygsatt 1 av 5 stjärnor

Never got my order-require full refund!

2 februari 2025
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Dear Nancy, Thanks for reaching out — we’re sorry to hear you haven’t received your order!

According to USPS tracking, your package was delivered on [March 7, 2025, 1:03 pm] to the address provided during checkout:
📦 https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=92612903574903000014468788

Sometimes, packages may be picked up by a family member, neighbor, or held at a secure location. We recommend checking with others in your household or contacting your local post office directly with your tracking number:
🔗 https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=92612903574903000014468788

If you're still unable to locate the package after 48 hours, please let us know — we’ll be happy to help file a claim with USPS and explore next steps.

Thanks again for your patience, and we're here to support however we can.

Warmly,
GearAnime Support Team

Betygsatt 5 av 5 stjärnor

The website was very easy to navigate…

The website was very easy to navigate and they had great selection of merchandise. The designs are beautiful and fit the shoe style great. They are very honest on the shipping time and how long your order will take to arrive. Ordered twice from GearAnime and they gave great quality and very good price for the item.

28 februari 2025
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Dear,
Thank you so much for your kind words – we’re thrilled to hear that you loved both the shopping experience and the product design! 🙌

We’re especially happy that you appreciated the clarity on our shipping timeline – that means a lot. Your support (not just once, but twice!) truly motivates our team to keep doing better.

Looking forward to creating something awesome for you again soon 💛
— GearAnime Team

Betygsatt 5 av 5 stjärnor

Great online store to find geeky shoes

Great online store to find geeky shoes! I was skeptical to purchase from there since I had only seen ads online but they are legit. I bought 2 pairs of shoes and they arrived without any issues.

3 februari 2025
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Dear Alice,
Thank you so much for giving us a shot – we totally understand the hesitation with online ads, and we’re so glad we could earn your trust!

It means a lot to hear that both pairs arrived smoothly and met your expectations. We're thrilled you enjoyed our geeky styles — and we’ve got even more fun designs coming soon 👟✨

Thanks again for supporting a small team that loves making fandom wearable 💛
— GearAnime Team

Betygsatt 5 av 5 stjärnor

Supero mis espectativas

Supero mis espectativas, estan hermosos los tenis. Son para regalo a mi hijo y le encantaorn. Tenia cierta duda por ser una pagina fuera de lo cotidiano de amazon y otras apps pero en verdad muy bien. Felicidades.

3 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Product I ordered arrived much earlier…

Product I ordered arrived much earlier than expected, I think total turn around was about 2 weeks. Product is wonderful, very happy with my order. Will definitely order again. They also kept me up to date when the product went into production, then when it was shipped.

3 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If I could give no stars I would

If I could give no stars I would. I waited for over a month for my order (order placed 12-7-24 inquired on 1/25 promised a replacement would be sent right away 2/15/25 no product and nothing ordered) and ended up begging got help only to be told that they would replace my missing item. It has been two months and no replacement. I checked my account daily and nothing. I will be filling a report with PayPal as well. Run fast there are many anime companies selling the same thing, cheaper, and you receive your product in two weeks at the latest. If you have never listened to advice please listen now. You have been warned.

7 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They are scammers

They are scammers . They send the package to a P.O. Box near the address and say it’s delivered when it’s not. Don’t order from them

20 december 2024
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Hi Sara,
I'm so sorry for any inconvenience. Could you double check again or email us (support@gearanime.com) about your order info our team will check and response ASAP. Best regards!

Betygsatt 4 av 5 stjärnor

Make them wide

Ordering was really simple to do. I received the shoes in a good time frame. They do need to air out as they have a strong chemical odor at first. I ordered a size 11 and they are still not that wide. A wide shoe option is a must to ensure total customer satisfaction. Not having a wide shoe option really limits who your customers are and leaves out a vast amount of people looking for a product like this.

1 januari 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Absolutely Great!!!

The product looked exactly like the image on the website. Shipping was faster than expected. My only issue was the website tracking and actual tracking didn't match up so it was a pleasant surprise when they showed up earlier than expected. I have already placed other orders for my family.

23 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Awesome trainers from a awesome company.

All I can say is I LOVE MY TRAINERS!!! The design, the sharpness of the colours, it is exactly like picture!!! They are SOOOO comfy too. I highly recommend buying from this website, I will certainly be buying another pair of trainers from here. The communication with the staff was great, they replied to all of my questions within an hour or so, they were extremely helpful. The delivery time was extra early which was great as I thought it would of been about 3 weeks or so with living in the UK.

2 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Omg I absolutely love my Nelliel…

Omg I absolutely love my Nelliel (bleach) shoes!!! They were exactly as pictured and I ordered them on December 20 and got them on new years!!!! Will definitely be buying from Gearanime again soon!!! Thanks

1 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Learn from our mistakes!

I dont normally do reviews…. Good or bad. But this is a new one for me. I ordered one piece shoes for my son on December 7th, on December 13th they arrived in Jamaica NY and left Jamaica NY on the 14th. Jump forward to December 29th and they are in Los Angeles California and I live in Delaware!!!!! How does that make any sense to send them across the country when I’m like 3 hrs south of Jamaica NY????? It makes no sense!!! And now it’s saying they will arrive later than expected!!! You see the reviews people do not give these people your money and expect to get what you paid for let us who are taking the loss be your lesson! Do not give these people your money!

30 december 2024
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Dear Alberto,

I sincerely apologize for the frustrating shipping experience. While shipping routes are managed by the carrier's system, not us, I understand this is not the experience you expected.

Please share your order number via email support@gearanime.com - I'll personally investigate this with the carrier and help get your son's shoes delivered as quickly as possible.

Best regards,

Betygsatt 1 av 5 stjärnor

Worse customer service

Worse customer service, I’m still waiting for my order, the tracking information hasn’t changed since the 15th of December, I’ve contacted the post office & they have said it was just a pre shipment label that was created. Nothing was sent or dropped off to them.
I’ve contacted Gear Anime about it & they repeatedly tell me the same thing,
( There is nothing they can do but wait for it to be delivered, )
I’ve asked Gear anime to give me the information for the carrier that was supposed to deliver it to usps & they can’t give me anything that can help find my order. They just keep saying that same statement.
I placed a large order & for there to be such a lack of care when my package hasn’t even been sent is ridiculous.
So very frustrated & disappointed in this company.

30 december 2024
Omdöme utan inbjudan
Logotyp för GearAnime

Svar från GearAnime

Dear Tess,
Thank you for your review.
I'm so sorry for any inconvenience.
Could you send us your order info via Support@gearanime.com, please?
Our team will check and feedback ASAP.
Best regards!

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