The professionals did not show up on the appointed day to repair the heating. After a phone call to the company, I was offered a visit in six days. A total of 10 days of waiting. It is October 15
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary McGowan Senior engineer has succeeded all our expectations when he came to fit our new boiler.He always liased with us on the time of his arrival and came on time. He is a very proffesional an... Se mer
Senior Engineer Gary McGowan attended my property to carry out our annual boiler check. He was on time and called before he attended. He was polite and explained to us how to use the boiler and room s... Se mer
Thanks to Ian at Gas-Eiec for doing a great job. He was punctual, polite & everything was fine. He has done 3 electrical safety checks for us & we are very pleased each time. Thanks to customer ser... Se mer
Företagsinformation
Skrivet av företaget
gas-elec is a market-leading national provider of gas & electrical services to the private rental sector. We specialise in gas & electrical safety inspections, servicing, boiler installations & home services reports, completing over 150,000 each year. Established in 1996 gas-elec launched the UK’s first-ever combined gas and electrical inspection carried out by one engineer in one visit - today we continue to create bespoke and innovative services and compliance management solutions to the lettings industry.
Kontaktuppgifter
Summer Road, IP31 3AJ, Bury St. Edmunds, Storbritannien
- 0800 041 8614
- sales@gas-elec.co.uk
- gas-elec.co.uk
Ingen aktuell inbjudningshistorik
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Electric faultWe had a major problem with our…
We had a major problem with our electrics. The company sent Paul the electrician. Really a first rate engineer who obviously knew his stuff. Was not a fault that was easy to find. Quick and efficient. Paul was a credit to the company.
Good Service
Decent guys who were in and done quickly. Tidied up after themselves and made sure the aniamls in my flat weren't too distressed by their noise and tools.
Thanks Denis
We had some boiler challenges recently and the gas elec guys were superb. Denis in particular has been fantastic. Always on time and provides a full professional service while being really friendly.
Great job
Marcus was very professional and caring about the general maintenance not only of the boiler but also the radiators, giving simple advices that work effectively. Definitely recommended.
No gas from this gas engineer.
The gas engineer was brilliant he called on arrival. He showed me what had been done and explained everything. He was very pleasant and knowledgeable. He was well mannered and polite he did a thorough job.
Melted Wiring not found on electric report!
I brought a house and moved in in late november. In September 2023 the Gas-elec group did a 'survey' of the property for the gas and electric saftey. The report was poor, missed photos and this was after them delaying the survey. I would not be writing this but i have been having some work done. And have found out that the bathroom wiring was melted! This should have been picked up in the report and it is a very real fire risk! This company is doing a poor job

Svar från gas-elec Group
Marcus Turner was so helpful and…
Marcus Turner was so helpful and thorough with his work and I was very thankful for his visit. He gave me great advice and practical suggestions with certain things l mentioned.
Great service
Marcus T the engineer was lovely and friendly when he visited to carry out the Inspection at my property.
Trustworthy and professional
Marcus was great, very helpful and let me know when he would arrive, would definitely ask him to come back.
The engineer servicing my gas fire
The engineer servicing my gas fire, left it in an unsafe condition. Not sealing the connection pipe correctly, broke one of the parts and coals, not sealing glass correctly and mislaying some of the trim. Resulting in me having to purchase a new fire. As this happened earlier in 2023 I only noticed these faults when I came to use the fire and luckily sensed something was wrong and called out a local gas engineer who immediately disconnected the fire.Due to the delay Gas-elec not taking any responsibility. I have now found out there was a cable behind the fire which the original engineer would have been obliged to tell me as it is not safe practice
Satisfactory
The engineer did a professional inspection of the boiler
Highly recommended
The engineer, Marcus Turner, arrived promptly, having given me a call half an hour earlier to let me know he was on his way. He was here to do a gas safety check and was very friendly and professional and also gave me some helpful tips to run my boiler more efficiently. Highly recommended.
As i opened the front door i was…
As i opened the front door i was greeted by an amazing huge smile and a very friendly older gentleman. I use the age as i though i has opened the front door to gather Christmas. He had previously called me which i was unable to answer due to surgery a year ago as i had to have my whole voicebox removed due to cancer so i can not talk. Marcus turner was very sympathetic but didn’t make it an issue Abbas was amazing at reading my lips and making sure he was concentrating on me when i replied and that is very important to me as in any conversations and considering y dad was here Marcus made sure that he asked me questions and concentrated on watching me for replies and didn’t make the fact i couldn’t talk an issue. He was very professional and due to my medical conditions doing like anyone in the house but i would have him return as he’s didn’t make me feel awkward or any different to another customer he visitors. What s truly lovely professional man and a credit to the company. Every company needs a Marcus Turner and a lot of people could learn a lot but his experience professionalism and expertise in both the job and customer handling. Merry Christmas to you all x🎅🏼x
Marcus was incredibly friendly and…
Marcus was incredibly friendly and helpful to fit around our moving house chaos!
Gas boiler service and inspection
Mr Turner is very friendly and professional. He did a good, thorough job and gave very helpful advice.
Polite, respectful Marcus - what a great service!
Had Marcus T at my home this morning and I could not be happier. He was polite, respectful and even taught me a thing or two about my boiler. He engaged with my dog and toddler too and it made such a nice difference to have some actually take the time to chat vs rushing in and out to just get a job done.
Boiler installation
Had a new boiler installed by Gary. He’s done everything in 2 days whilst keeping our house tidy. It seemed like a big job, but he made it look easy. Very friendly lad and great in explaining everything. Would definitely recommend.
I had a wonderful experience with your…
I had a wonderful experience with your staff Marcus,he is educative, interactive,kind and humble,he is a great asset to keep, well-done
Great experience
Came back from holiday to a broken boiler - No heating or hot water. Hannah at Gas-Elec sourced a new boiler and had it fitted in a day, after only a days wait. Fantastic service and nice guys who did the work. I could not ask for better.
Marcus is very helpful and gave us some…
Marcus is very helpful and gave us some useful advice. Thank you.
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