I ordered two butterfly plant pot hangers. When they arrived they were beautiful but unfortunately one was damaged in transit. I contacted customer services was dealt with with swiftly and chuffed tha... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I needed to send gifts to friends and family in England from Australia at short notice. Your selection was great, delivery was extremely fast and efficient, and everyone was delighted with what they r... Se mer
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Wind rocker birds arrived today in perfect condition. They are exactly as described and are now installed in the garden, where a slight breeze has mobilised them. They are attractive and unusual and s... Se mer
I bought the bee wind chime as a present for my mother. It’s beautiful but it took myself & my husband 30 minutes to untangle all the parts. Please change the way it is packaged - I have wrapped each... Se mer
Företagsinformation
Skrivet av företaget
Garden Gifts is a small, independent business in the UK that has thoughtful gifting at the heart of everything we do. We believe in quality over quantity, which is why we've hand-pick every product in our catalogue, so you can shop with confidence for that perfect garden gift. Based in the beautiful UK Cotswold's, Garden Gifts has grown from a desire to create a unique collection of garden gifts for people who you'll always find in their garden, greenhouse or styling their home with nature. With gifts selected by gardeners for gardeners, we're passionate about thoughtful, joyful gifts that are kinder to the world. We have something for every Christmas, Birthday, Wedding, anniversaries, or just to simply add something unique to your interiors and outdoor space. Whatever is is you're searching for, we have wonderful gifts that are made to treasure. Fast, free delivery over £40 over at gardengifts.com!
Kontaktuppgifter
Storbritannien
- 01305 237329
- gardengifts@gardenesque.com
- gardengifts.com
Svar från Gardengifts
Hi Carrie,
I'm so sorry to hear that you feel that your item was not high quality, this is not what we want for our valued customers at all!
Please email us at gardengifts@gardenesque.com with a photograph so we can investigate this!
We really appreciate your honest feedback and I'd love to rectify this for you when you get in touch!
Warmest regards,
The Garden Gifts team
Svar från Gardengifts
Hi!
Thank you so much for your review and we're so happy that you enjoy our service and your gorgeous new item!
We hope to see you again soon :)
Warmest regards,
The Garden Gifts team
Prompt and well informed delivery
17 november 2022
Svar från Gardengifts
Hi Colin!
Thank you for your review and we're so glad to hear that your delivery went well!
Thank you for shopping with us and we hope to see you again soon :)
Warmest regards,
The Garden Gifts team
5 star service & delightful products
I bought a Wise Owl plant stake from Garden Gifts, not knowing quite what to expect, and the item was delightful. In fact, I liked it so much that I’ve since bought another for a gift. The packaging was exceptional & worth the charge of £5.99. Delivery was speedy too.
I have been in touch with the company by email and their customer service is excellent.
17 november 2022
Svar från Gardengifts
Hi Hazel,
Thank you so much for your wonderful review! We're so happy to hear you love your gorgeous Wise Owl plant stake and we're glad we were able to keep it safe with our exceptional packaging!
We'd also like to thank you for your compliment on our customer service, we really pride ourselves on it as we know that customers such as yourself are the most important part of any business, so THANK YOU for being an amazing customer!
Warmest regards,
The Garden Gifts team
Good product helpful staff
14 november 2022
Svar från Gardengifts
Hi John,
Thank you for your review and we're so happy that we could help you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Unacceptable delivery charge trap.
Unfortunately a good experience was spoiled by this company adverting free delivery when you spend over £40. I spent £67 but was still charged £5.99 for delivery. When I complained they said that the website is wrong and they are trying to get the free delivery advert removed from their site. Despite several emails they refused to refund me the charge. A few days later it was still on the site. For £5.99 they have ruined their reputation and lost a future customer .
12 november 2022
Svar från Gardengifts
Hi Karen,
Thank you for the review and sorry to hear you are disappointed in your delivery charge. We are a small local business and due to rising costs we have had to introduce a small fee for our delivery, but I hope you'll agree the fully tracked, fast and reliable service is excellent value for money. We've worked hard to negotiate the best rates to offer onto our customers.
The delivery fee is clearly stated on the delivery page and throughout the checkout process, which was completed in order to place the order. We have also reviewed our site and emails again and can confirm that all mentions of our old delivery offer has been removed. However, if you have an example of the page you refer to, please email us at gardengifts@gardenesque.com and we will be appreciative of your feedback.
Pleased to hear you enjoyed your products and delivery service though.
Warmest regards
Claire
Speedy delivery and great customer…
Speedy delivery and great customer service thank you
10 november 2022
Svar från Gardengifts
Hi Susan,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Some lovely products
Some lovely products. Really happy with my purchase, quick delivery as well.
31 oktober 2022
Svar från Gardengifts
Hi Lynda,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Arrived next day!
Arrived next day!
Ordered 2 one for myself and 1 for a present. Love them
7 november 2022
Svar från Gardengifts
Hi Catherine,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Svar från Gardengifts
Hi Jan,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
As endearing as it looked in the photo!
The item was delivered very quickly and it looked exactly as it did on the website. It's a present so I haven't given it to the person who's birthday it is yet but I think he'll love it.
6 november 2022
Svar från Gardengifts
Hi Jacqui,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Svar från Gardengifts
Hi Lynn,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Unfortunately the wrong item was…
Unfortunately the wrong item was shipped without a returns label and my enquiries have not been answered.
3 november 2022
Svar från Gardengifts
Hello,
I hope you are well and having a lovely day.
I am so sorry to hear that you haven't had a response to your email, I have checked our system and unfortunately cannot see anything from you. It looks as though there has been a delivery issue.
Please email us at gardengifts@gardenesque.com along with your order number and a photo of the item you received and I will get this sorted for you right away.
I am so sorry for the inconvenience caused and I look forward to hearing from you.
Warmest regards,
Roberta, Garden Gifts
Very good the goods wasn't what I…
Very good the goods wasn't what I thought for the price paid
1 november 2022
Svar från Gardengifts
Hi Caroline,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Garden stakes for Christmas gifts
I received a telephone call explaining a situation and giving me options. On receipt my items were packed with care.
Excellent service. Will definitely shop here again.
1 november 2022
Svar från Gardengifts
Hi Shaz,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Great plant pots company quick and packed really…
Great company quick and packed really well
22 oktober 2022
Svar från Gardengifts
Hi,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Mr first order with Gardengifts
It was my first time using Gardengifts. I ordered the products and they arrived nicely packaged a few days later and I was kept informed of my parcels delivery as well.
I will use them again.
31 oktober 2022
Svar från Gardengifts
Hi Jill,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Very happy. Fast delivery and very satisfied with…
Fast delivery and very satisfied with the product. Would buy from Garden Gifts again
28 oktober 2022
Svar från Gardengifts
Hi Laraine,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Great choice and fast delivery
Great easy to use website, fantastic choice of products. When they came they are of very high quality and just what I was looking for.
24 oktober 2022
Svar från Gardengifts
Hi Abi,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Pleased with items purchased hopefully…
Pleased with items purchased hopefully be received well at Christnad
27 oktober 2022
Svar från Gardengifts
Hi Margaret,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Garden Gifts customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying your experience at Garden Gifts and we look forward to assisting you again in the future.
Warmest regards,
The Garden Gifts team
Detta är Trustpilot
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