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Great product! So many classic games from ky childhood, I feel like being teen again! Customer service is excellent, too!

Gamegear is a great company!!! The system is very cool, it has all the old classics!

Purchased an NES/SNES combo unit as a birthday gift for my sons. SNES gameplay had several issues (minimized screen size, poor audio quality and severely reduced gameplay speed). While it took a while to get the support needed to resolve these issues, I eventually received a complimentary replacement SD card which quickly fixed our SNES woes. Appreciate your getting on top of this, Max!

The system I purchased from you is amazing. Even my nine year old gets into the games. It has something for everyone in our family. Your technical support has been wonderful. I would definitely recommend Game Gear!

Absolutely in love with the Game Boy Zero. Perfect size, weight, and design. Thank you, GameGear!

I bought the Super Nintendo classic ultimate and it’s an Excellent system. It’s the greatest new retro system I’ve ever played. Great value for the price, and excellent customer service. Highly recommended!

Our system quit working after a month. Game Gear replaced it with out making a big deal. Thanks ! it was my kids Christmas gift.

When I received the product (The R1 with 12,874 games in the NES casing) after a couple weeks from the time I ordered it, it didn't come with the controllers I ordered, USB Hub for multi-player, or even the HDMI cable needed to use it. I was very worried at this point. I contacted Max Fu and he wanted to do everything in his power to make it right. He had the HDMI cable and USB hub shipped to my home at no extra cost. He also gave me a partial refund because of the price difference between the 4 wireless controllers I ordered and the 4 wired controllers I actually received. It took him a little while to respond to my concerns, but he fixed every single mistake the company made. He apologized and asked if there was anything else he could possibly do for me. He even answered my questions about how to get access to certain menus so I could customize my controls and utilize save states.
As for the R1 itself, I am very happy with it! It actually works as advertised. Every single game I wanted to actually play so far is on here. Most of the Famicom and Super Famicom games I tried are fully translated. The most problematic game so far is Goldeneye on N64. I own the physical copy of the game, so I'm not disappointed that it doesn't work, I just know a lot of emulators have trouble running it, so I tried it to see if this one actually could. And it doesn't run well on here either. However, Banjo Kazooie has been working great (aside from some cutscene glitches) and the same is true for Sonic Adventure. I have a couple small issues I could pick at like having to customize Nintendo DS and Openbor controls every time I turn the system on, sometimes I have to turn the system on twice for it to actually turn on, and some games, like Titus the Fox, won't load properly. I tried a lot of different games and spent the weekend I got it just going through games and testing the limits of the system. I'm no expert on frame rates and technical analysis, so there may be things I just didn't notice that need to be mentioned, but almost every game I tried ran well. I had no audio issues either. I haven't tried recording footage yet from my capture card, so I can't show that off yet, but I definitely plan to record some game footage directly from the product.
I also want to reiterate a couple things. This does not play your game cartridges. Also, I have a Super Retro Trio, and some of the physical games I own constantly crash on it. (Battletoads, for example) However, on this, I can quickly load it up from the menu and it runs perfectly fine. It's a great space saver if you enjoy playing a lot of your old collection, but want one compact unit to play it on instead of having all your old consoles creating messes of wires in your entertainment center. It's also nice to take to a friend's house, plug it in, and play some old arcade games together. I absolutely love this. Not only that, but I have a two-year warranty on it, so I know if something goes wrong with it in that time, Max will do what he can to get it running again.

SUMMARY: If you have some very specific games from unpopular systems that you absolutely need to play again, you may be rolling the dice with this product as to whether it meets your expectations. However, if you are like me, and wanted access to thousands of games (I still can't believe I can finally play some of these games) and don't mind if a few from each console aren't running perfectly or that maybe you can't play a couple you hoped you could (Star Fox is not on this by the way) the R1 is amazing. I love it so much and have had it for over a month now. It's a ton of fun. I love that I can play everything from Atari 7800 games I enjoyed as a kid to PS1 games I missed out on.

As for Max Fu and his customer service. He may not respond as quickly as one would hope, but he went above and beyond for me to make sure that I was happy with the purchase. He gave a partial refund when necessary, sent the components I needed, and answered all of my questions about how to access certain things in the emulators themselves. It's not a 100% perfect experience or product, but it is well worth everything I spent on it. This has already, and will continue to, get a lot of use. Also, if you're more tech savvy than me, you could probably build this and compile the roms yourself for cheaper, but if you don't have those skills, all that work is done for you, and paying a little bit extra to have had all of that already taken care of, makes this a great purchase.

Thanks Max! You did a great job addressing my issues and providing both excellent customer service and a product I am thrilled to own.

There were some issues with the system I received, but in the end they made it right and now the system is performing great!

This is an excellent purchase. You can't go wrong with having this large of a collection of retro games. It works great too.

My best purchase in years! Love it, so nostalgic!! You guys are awesome!

James B

Update:

After months of waiting I've finally gave up. I bought a 16gb snes/nes mega pack. A lot of the games lagged or/and had bad sound. Customer service was working with me on a solution, then one day told me they couldn't process my warranty order because there payment system was down.(yet they can some how still accept payments from new customers) I've been waiting since july for a response, but have heard nothing. So I'm stuck with a mediocre system that has a lot of games that are unbearable to play because of lag

Update: Max has contacted me and is continuing to try and help me resolve the issue

The system has issues with lag and garbled music. It's also randomly freezes mid game and the only way it powers off is by unplugging. Max was working with me on, but stopped responding to my emails for a fix

Very impressed with the quality of my purchase. Really enjoying the NES SNES and Sega Genesis. I got far more than I was originally looking for. Thanks for having these 8 bit and 16 bit "memory" boxes from my child hood.

The customer service at ha wheat is excellent. The controllers were a problem with the entertainment system we ordered but the staff at gamegear corrected the issue.

I thought it was actual a game boy,but I paid 150.00 bucks for knock off
.Never again....

Good service in a timely fashion & the console was exactly as advertised. The mini version is very cute.

My product was defective and game gear made it right. I was able to send in the defective product and get a product that worked. My son is so happy!!!

This little system was way beyond my best expectations! Hooked up in seconds and within minutes I was playing Mike Tysons’s Punchout and Ninja Gaiden! Both played flawlessly....even if I didn’t lol. A+++

The system stopped working after less than 3 months, but we got ahold of the IT team through text and were able to trouble shoot to find the solution. There are more games than you'll ever be able to play. It is fun to play the old games with the old school controlers.

Great product. Exactly what I expected. Already recommended to friends.