Galaxy Parking Omdömen 

DO NOT USE AVOID AT ALL COSTS
dropped my car off at Heathrow Terminal 5 - had to pay £7.50 extra for the car park (and on collection) which I was not told about.
Collection driver was dismissive and constantly on phone scrolling. When I got my car back it had been damaged. Driver laughed and said happens all the time.. and just to claim on their insurance. Rang the number guy just shouted at me and said send an email and prove it was damaged .. pretty easy to do! Sent email and of course just no answer .. now trying to get my money back as clearly they are not going to pay for the damage …

DO NOT USE THIS COMPANY
REPORTED TO ACTION FRAUD, SUSSEX POLICE & TRADING STANDARDS!

CLAIMS COURT NOW IN PROCESS

When returning my car after waiting for nearly 2 hours they had crashed it!

IGNORING ALL MY CALLS AND EMAILS

THEY HAVE ZERO INSURANCE MULTIPLE DISSOLVED COMPANIES PREVIOUSLY! MAIN PERSON RUNNING IT IS DIVAAK PATEL, BANKS WITH SANTANDER! GET HIM SHUT DOWN THE LOW LIFE!!! YOULL SEE LOTS OF HIS FAKE REVIEWS HIS LEFT ON PREVIOUS DISSOLVED TRUST PILOT MEET & GREET COMPANIES

ADDRESS THE COMPANY IS REGISTERED TO IS A FRONT

IF YOUVE BEEN TREATED LIKE DOG POO LIKE EVERY OTHER PERSON ON HERE GO AND REPORT THESE NO GOODERS

Told to call 30mins prior to arriving at the airport so they would be there to collect the car, however, they were not there. I called around 8 times to ask where they were, waited 25mins in total and every phone call with them, they would hang up on me mid sentence. They were so rude, no apologies when they did arrive, just said “had to drive from Croydon”. It would’ve been quicker for us to get the shuttle bus and much less stressful, they were really unhelpful. I had also paid my parking as on phone call 5 they said “he’s in the lift coming up now just wait”, they arrived quite a while later so I incurred an extra £5 charge on parking which they had me pay.
Arriving back at Gatwick, they were there before me which was great, no hassle. But they were still very unprofessional. Almost seemed like a small group of mates had come up with a money making idea but didnt have a clue how to do it.

My recent encounter with Galaxy Parking Limited left me deeply disappointed and frustrated. From start to finish, the entire experience was marred by confusion, miscommunication, and a profound lack of reliability & accountability.
Initially, I was instructed to meet the Galaxy Parking team for drop-off at level 4. However, after multiple attempts to contact them, I was informed that the rendezvous point had inexplicably changed to level 5. This sudden alteration without prior notice was inconvenient and indicative of disorganisation within the company. The most appalling aspect of my experience, however, was the complete lack of responsiveness from Galaxy Parking Limited. Despite making over 30 calls upon my return, I received no answer. This left me stranded at the airport, forced to endure a three-hour wait before finally being able to retrieve my car at the wrong terminal.
Furthermore, despite my booking specifying the South Terminal for car drop-off, upon my return from my trip, I was shocked to find that my car had been parked at the North Terminal. This discrepancy directly contradicted the information provided in my booking confirmation and caused significant inconvenience as I had to traverse between terminals to retrieve my vehicle.
Overall, my encounter with Galaxy Parking Limited was characterized by chaos, incompetence, and a blatant disregard for customer service. I strongly advise against utilizing their services, as they have proven themselves to be unreliable and incapable of fulfilling even the most basic of expectations. Look elsewhere for a parking provider that values professionalism and customer satisfaction.

DO NOT USE!!! Had to wait 1 hour 40 mins for my car to be returned when I’d booked meet and greet and they kept laughing when we had to call 6 times to chase them! Extremely rude and arrogant with no manners or customer care at all. There were also 4 other families waiting the same length of time, all being treated appallingly, they even told one man he had issues and should check into hospital when he called them. Another man had his car splattered in mud the whole length right up to the window when it was returned. We all agreed they seemed to be deliberately winding us up. Absolutely vile behaviour, they need to be struck off. I am doing a visa dispute with my credit card company to get my money back as I didn’t get what I paid for, advise you do the same if they let you down

Gatwick are trying to get this lot removed via trading standards - avoid at all costs! Total con artists and many horror stories about leaving cars in fields, stolen cars etc. Luckily my car was ok, but they still left keys on wheel - absolute joke.

Disgusting company I don’t know how they’re allowed to even trade.
Charged us extra when we arrived which was not agreed, called to enquire about the extra charge and the man on the phone told me my car wouldn’t be safe and to go F myself. Ended up paying over £20 extra.
When we got the car back there was over 100 miles put on the car. Doors are jammed shut which is going to cost me a fortune. Glove box was ransacked and everything left on the passenger floor.
Absolute disgrace.

I used this parking provider this month March 24
Never again I delivered my car clean and tidy
My car was returned to me covered in bird poo and covered in mud so bad my whole tyres sides and front of the car were covered
No care was taken
When I complained to the person returning the car he attitude stunk nothing to do with him
Was very rude and didn’t even offer an apology
Never again pleas be aware your car will be dumped in a field under trees !!!
Totally unacceptable

Very easy drop off service. However, when we came to collect our car we waiting an hour and a half. We called as soon as we landed we waiting 45 minutes called again and they said it was on its way. Called again an hour after to be told that the car wouldn’t start?! all lies from their behalf to be met with a very rude man who just said the keys were in the ignition. No apology for how late and bad the service was. Don’t waste your money on this company.

Such a bad customer service, I had to wait almost 2 hours with my young kids and they left my car parked at level 3 and keys on the wheels of my car. First of all delayed then didn’t bother to call and tell where my car is or meet up and hand over the keys. I had to call them 8 times and when I completely lost my temper the guy over the phone was teasing me like a kid. Such a bad experience with these people. Hardly answer calls and then put down phone on you while you are trying to give them your registration number. I made a mistake didn’t check the review before booking with this company.

If I could give a 0 that would be too high. DO NOT USE this company. Waited an hour for the car to be delivered when they said they would be 20 - 30 minutes. When the car was delivered it had a scratch on the bumper that definitely was not there before Absolute criminals, DO NOT USE.

They have stolen car parts out of my car!!!!! Said that is was like that when handed over. Take photos of our side inside and person you handover to luckily I did. Police have been contacted!!!!!

Do not you use them. They have handed my car back today full of bird poo all over the car and they have sorted the inside of my car and they are ignoring and hanging up on all my call after one ring. This is also apart of bigger scam and associated with GAPS Park & Ride Gatwick they are also hang up on me and not answering any of my calls. I have video or the car and the person who handed my key saying I am entitled to a refund. Instead this Indian company is ignoring all emails and calls.

Theses are the associated number it’sscam! I promiseyou will not be happy. I feel completely abused and volatiled.

02035765376

0333 567 8903

I have videos and picture

Absolute con artists!!! 17 people waiting 2 to 3 hours for their cars after midnight in the cold. Cars left on different floors. 2 cars left in North Terminal when booked for South Terminal and they lost our car key. They phoned us at 3am to say they found our key but by then we were half way home in a taxi (which they advised us to do and cost us £140). Let’s hope we get our car back tomorrow which will involve another trip to Gatwick and a day of work!! These people should not be able to operate out of a major airport. Gutted I had to leave a 1 star review when they deserved a big fat zero. I would also like to add the waiting group of people had booked with various companies ie Galaxy Parking & Get Parking but we all had the same contact details!!

DONT USE THEM! When they collect your car you get a receipt which says "we endeavour to to deliver your vehicle within 60 minutes of your call" which is the worst wait I have ever experienced - but by which time its too late to change the booking. On a Sunday evening, they took 45 minutes, to deliver my car from a park which my computer tells me was a 3 mile journey. Morover, it would seem that that they did not actually START that journey for half an hour after they received my initial call. Phoned attempts to both of gthe contact numbers they provide to find out the cause of the delay were met with a Giff Gaff answering machine telling me they could not accept the call, the mail box was full and "Please try later".....

Says our car is not mot
And say we have to pay more money
And threatening for us to pay £500 fine as we don’t have MOT when we did and when we showed him it he said it was someone else’s car and was sorry but still threatened to ask to pay £500 do not go with this company!!!!!
Asked for his name and his name was :andy

DO NOT USE THESE SCAMMERS!
Tailgated my car out of the short stay car park at Gatwick despite demanding that I transfer them the £6 for the time in the carpark at 4am, this meant that when we eventually got to the gate of exiting the carpark I had a bill of £360 due as my car on Gatwick’s cameras had never left the car park.
Let the ‘company’ know that we had landed at 21.55 and at 22.30 when we got to the agreed meeting point our car and any representative from the company was nowhere to be seen. Our car was eventually given back to us at 23.20 after 10 phone calls to various owners/employees of the ‘company’ without so much as an apology for my three young tired children freezing whilst waiting in the car park.
This is NOT a meet and greet service.
I have reported to Gatwick parking, trading standards and the police who will hopefully cease their dodgy dealings, it’s the last thing you need when returning from holiday late at night with children.

Thankfully the lady on the help button at the Gatwick exit was aware of how terrible they are and released our vehicle and we only had to pay a further £6 for 30 minutes in the short stay.

When you add these hidden charges to the ‘cheap price’ you aren’t paying much less than a far more reputable company with great service like maple parking.

I will never go for the cheapest company again, do not believe the bogus reviews on other sites.

STAY WELL CLEAR

If I can leave zero or negative stars I would. This company is run by cowboys. I waited over an hour for my car to be delivered back and when it came back it stunk of smoke. The operative on the phone was rude and on asking for his name he said it’s “Bid daddy”, when asked what his boss name he said it’s Bigger Daddy. Can’t believe these cowboys had my car. Avoid avoid avoid

Stay away from this firm. Shockingly bad. Left my family with 2 young children stranded. DO NOT USE.

If we could give 0 stars we would, we called as soon as we got our luggage, said they are leaving. 40 mins later no car, called the numbers multiple times to keep getting put through to voicemail . 1 hour 30 minutes later a driver finally arrived with the car, awful attitude just threw the keys at us and left, no apology and no offer for a hand with the luggage. Absolutely disgraceful service, do not use this company!!! You will also have to pay £12 on top for parking tickets so it actually cost £75