Galaxy Parking Omdömen 

NEVER EVER USE. They are rogues. My car was in an appalling state. 2hrs we had to wait for it to be returned, standing in a car park freezing cold. Only now to receive an NCP penalty as they didn't pay the Airport parking charges. Horrendous cowboys. They never pick up the phone. I hope people avoid using you in the future as you are a disgrace as a service provider.

Would highly recommend to not book with this company.

On top of the amount you’ll pay, you’ll have to pay for your parking to go into the area and out on your return (they are not transparent with this information) it’s in their small print after you book.

The wait time for the return of your car is lengthy despite calling in advance.

To top it off, my car arrived back damaged!!!

I have called the complaints number and no one answers. I have emailed a few times and no one bothers to come back to you. Avoid!

I am extremely disappointed with the service provided by Galaxy parking. During my recent visit to their car parking facility, I encountered rude staff who insisted on taking our car keys despite our concerns about valuable GPS equipment inside. When we requested information about the parking location and the company's insurance provider, they refused to provide any details, displaying a lack of transparency.

To make matters worse, when we finally agreed to leave our keys, the staff members abruptly left in the transfer bus, leaving us stranded with no clear instructions, just three hours before our departure. The only communication we received was from someone with poor English proficiency, directing us to email for a refund. We emailed and no reply!!!!!

This experience has left us deeply concerned, especially after reading similar negative reviews on platforms like Trustpilot, indicating a pattern of damaging vehicles and poor customer service. We demand an immediate refund and an explanation for the unprofessional conduct of the staff.

We expect a prompt response and resolution of these issues.

When I landed in airport I call them they came to parking and guy told me I am going and I put key in front tyre I said why u should wait and give my car then u can go he said no I am going then I call again main office number he send another driver after that my car was used something else my car was full pack off rubbish and smoking ashes when I call he was very rude and they drive my car more than 25 miles when I asked he said we are only 5 miles away from airport then I ask them why my gas driven more than 25 miles he cut my phone I would never ever recommend anyone so please don’t waist your money this crap company I useless

What a disgrace of a company!! Arrived back to Gatwick to collect my car only to find they have removed my original number plates !!!!! Their excuse was 'they fall down so we replaced' What an absolute joke!! Obviously suspicious activity has taken place however the police have now been informed so hopefully they'll get what's coming to them 😡 Please avoid this joke of a company or you may come back to a damaged car or even worse no car at all!!!!

Don’t use this company they’re cowboys. Fortunately I got my car back but they had blocked my number on return to Gatwick so when I landed I couldn’t get through to any of their listed numbers and had no idea where to meet for my pickup to the compound. A very kind man at Gatwick info called from his phone and managed to get through, threatened legal action and escorted me to the van that they eventually picked me up in an hour later. As a solo female this was all very stressful and I had no idea what state my car would be in. Fortunately it was just filthy but I do think the fuel gauge is broken. DO NOT USE. UNPROFESSIONAL.

Our car came back with a crack in the back and scratch down the side, didn't notice until we got back home and tried to call them. They gave me an email address which bounced back, the website also doesn't exist. I now can't get hold of anyone on the phone. This is a big scam, DO NOT USE THEM!

I sent the following email
To the company.

Firstly, I would like to say that the system used for return passengers is appalling, after we contacted you when we departed from the plane you assured me my car would be waiting.

We completed security, passport control and collected our bags, we went to car park 6 - level 5 as you stated on the phone and then waited for what we thought would only be 15 minutes for our car.

I called the number when we had waited for a hour to be told that you ‘couldn’t find my booking’ you asked me is ‘I was sure my car was with you’ I gave you my registration number and booking reference and you still couldn’t locate my car. You told
Me you would speak with dispatch and call me back however you never did.

I called again 20 minutes later, you said you had found my car but that it was blocked in by 5 other cars and you had not yet located my keys. You again assured me it would be a maximum of 15 minutes.

We waited the additional 15 minutes and called you again. You told me that your ‘supervisor’ was leaving the car park with it now. However later we called again to find the car had not left and you again said it would be 15 minutes.

We had now waiting excess of 2.5 hours, I called you and said that we would
Be logging it with the police if you did not return my car within 10 minutes. You proceeded to laugh, swear and shout and me
Down the phone and hung up the phone.

We waited an additional 20 minutes before contacting you again. You again shouted on the phone so therefore I contacted the police who later attended.

The final discussion we had on the phone I was told that there was a driver and my car on a different level - level 4. I went down to this level to find no driver, my car was parked and locked. I contacted you and you assured me that someone was with my car. There was not. I found my key on my wheel with a parking ticket on my dashboard.

The police attended the scene and took information from myself. I will be taking this incident further should you not respond to this email.

In addition I would like to say that we were not the only couple waiting a ridiculous amount of time for our car and this seems to be common practice.

I will be raising this with trading standards and following up with the police if I do not receive a response, a refund for the parking, a refund of 10 pound for the time spent at the car park . We not only had to stand around waiting for 3 hours for our car, we then had to have discussions with the police and drive 5 hours home. Therefore it caused unnecessary stress on us.

Please respond as a matter of urgency.
Regards,

Sophie jenkinson

Sent from my iPhone

Bad company. Avoid avoid avoid.

Firstly the drop off was awful. We called them 30 minutes before arrival as was requested, then when we arrived we called them again as could not see anyone and our calls were either not answered or we were hung up on! I called them back to back 15-20 times before they actually took my call and advised how far away their guy was. We then had to rush to make sure we got through the check in process and not miss our flight. There wasn’t even an apology or explanation from the company when they eventually turned up.

Based on dropping off the car we feared the worst for collection. But to our relief the collection was okay and fast, with the guy being there and handing over keys. But once we got in the car I could see a large muddy boot mark on the driver side door where they had clearly used their foot to push open the door. Absolutely no respect for the vehicle at all.

I will not use this company again and strongly recommend you look elsewhere for any valet services.

Absolutely shocking company. Never use, got back off holiday today to a huge crack in the back of my car and my wing mirror is smashed. They have also stolen a Bluetooth transmitter from my car.

The “manager” was not working today apparently but managed to get him on the phone, another couple was there with the exact same issue.

They told us to send an email which bounced back within 5 minutes of sending. They were so unhelpful and we saw so many workers driving around in different cars.
Obviously very dodgy and using our cars when they please for illegal reasons.

Just picked up my car this morning and there was a warning on the dashboard. Tried to ring the number no one answered the driver convinced me it was the oil. Just come back from the mechanics and they had ripped the turbo pipes off and it was leaking solenoid 😭 reading the reviews I doubt I will get a penny back. Never again after this.

Do not use this company, they damaged my car and said they would pay on arrival.

They do not have an email that works and they do not answer the phone. I’m having to file a case with the police against them.

DO NOT USE!

Gave up trying to contact them with a simple question - after 11 minutes on the phone so I went online and cancelled the booking - and simply added another £20 to their criminal coffers!!! for the privilege.

Dishonest and poor!
Just Park Me "Galaxy Park no CPD-2-542709 Gatwick Airport Parking Spaces ltd."

Easy to get to but that is unfortunately were it ends. They were waiting but was rude and referred to me as a "gora...and something illegible" to his colleague and asked for an additional £10 park fee, but could not provide a receipt. He said it will be emailed which was obviously not. Its a scam!
On collection they required me to pay your own parking of £6 again. When questioned he said...we should not have, and to take it up with the office. Took photos of my mileage and was very disappointed with the 50 miles put on my car. He told me the car was parked 5-7 miles and their policy is 30 miles. On collection, we called at 5pm and they were with me about 40 min later...their policy is 25-35 min.

Absolutely dreadful- avoid!

I booked galaxy parking from 1-5 April this year. Everything fine until car returned when noticed car had zero miles of petrol left in tank - not how I left it. Drove to nearest petrol station when I noticed rear drivers side light casing was scratched with white paint and cracked. Then noticed rubbish and empty juice bottles left in back of car and in passenger door. This included another car details with driver number. Called and emailed office - ignored and no response. Sent photos of damage too!

i used Galaxy Parking on 08/04/24. i can honestly say this is the worst company ever existed on earth. Late to answer the phone, returning the car with front nearside wing damage. Fine for parking in a disabled space at Mcdonald . Ignoring several emails. I could carry on but I think enough is said. IT'S A BIG RIPOFF. AVOID IT LIKE THE PLAGE

DO NOT USE!!!
On return car arrived after 1 hour. When I called they said car would arrive within 30 minutes. When it arrived there was a burning smell from the brakes which made me think the car was driven aggressively. The Eastern European driver didn’t seem concerned and just said contact the office if I have concerns.
My biggest issue is money was taken from a container in the car. This was loose change mainly made up of £1 coins which I use to pay car parking. I knew how much was in there before handing the car over. When I checked on my return approx £30 had been taken. I contacted the office and was spoken to in a very unprofessional manner.
This is a very unethical, unprofessional and discourteous company. They should not be trading at all.
AVOID AVOID AVOID!!!

Got a parking fine for my vehicle while it was parked on the site, have been ignored on WhatsApp and sent the photos as requested. I’d therefore avoid them as they clearly are now ignoring the issue..

Received parking fine for whilst we were away, they parked up at McDonald’s at 1am on the morning of our flight back! Sad news though as we have all the info and booking details confirming we were on holiday so we won’t have to pay. Hopefully they get shut down soon what an awful company!! AVOID THIS COMPANY!

Update to my previous review …Also called drive, park and fly and based in HEATHROW!!!
Also, appears they own COMPARE YOUR PARKING
This is a MASSIVE scam and criminal operation