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I am extremely disappointed and dissatisfied with the lack of punctuality for the last two appointments for both of my very young children. Both times I was expected to wait over 30 minutes past my appointment time. Today, Dr. French took a patient in 10 minutes past MY appointment time. I had both children with me, making it a stressful experience to have to wait so long for a relatively quick check on my 2 year old son. Just like Dr French, I have a job. I do not have time all day to wait around, which is why I book appointments. The first time it happened, I tried to be understanding. But twice in a row? I was told Dr French came in late today, which naturally means all her patients pay the price, right? Maybe a better option here would have been to call all patients and push back the appointments.

For context I have been coming to see Dr French for close to 5 years since the birth of my first son. The quality of service has progressively declined recently and I will not be returning.

In Whistler village. I need a small repair on my eye glasses, which were missing an eye pad. Joza replaced both while I waited. The service was fast and I appreciated it.

I will be back to purchase some glasses.

I want to be clear that I’ve always gotten great vision care at FYidoctors- however the lack of transparency around appointment cost put me in an embarrassing and stressful position after my appointment today.
I’m disabled and on a very tight budget but need to keep up regular eye exams because of that.
My previous 3 exams (2019/2021/2024) were at other providers and the cost out of pocket were <$80 after my basic MSP coverage.
Prior to today’s appointment I had more than one private insurance plan when I was at fyidoctors (2010-2017) so I wasn’t aware of the specific cost of my appointments. When I went to pay the amount left owing after MSP was almost $200 and I am still here an hour later trying to pull an extra $120 together to pay for my appointment.
I don’t have any issue with them charging this price and I am aware I could have asked; I asked the previous 3 appts I’ve had as I was unsure of how things would be without private insurance coverage. This time I didn’t as I felt like I had enough experience to know how much it would cost.
I want to be clear that these 3 previous appts were at 2 different large optometry companies and also one a small boutique clinic in an expensive area of town so at this point in time I felt that the cost was similar for all clinics. I had both glasses and contacts fitted at all previous appointments as well as today.
This isn’t a dig at them for their cost, but a warning for folks to be aware of.
I do think that they ought to let people know upfront the cost because there is no information on their website or anywhere online about how much it will cost for an appointment and this was a really unnecessarily stressful situation that I wouldn’t want others to experience.

I'd like to thank Donna in the downtown Dartmouth office (Alderney Gate). I went in with broken sunglasses, my screw fell out of the arm and Donna took them, fixed them immediately and I was on my way. Friendly, staff, thank you All, I appreciated that.

I have had nothing but great experiences with this company! I have been to numerous locations in Nova Scotia. Can’t recommend them enough!

Absolutely ridiculous!! Yaaa... Great place to go if you wanna pay for your insurance covered Eyewear pfft...
If you have an Xtra $100 to throw out your window, then this is the place for you !! Otherwise , there's far to many other places to go that don't try to put a ding in your wallet before the ding to your insurance !! This kind of crap (overcharges) needs to end.. I'll drive the xtra 50 kms before I enter these doors ! 👎💯

I popped in to the FYidoctors at Whistler having lost an ear piece while skiing. They replaced it free of charge and cleaned my glasses. Excellent service

I made an appointment online at Fyi doctors at 95 Rymal Road West in Hamilton. It was easy to do and I got an appointment within a couple of days. The office was clean and well organized. The staff were friendly and seemed happy to be there. I waited just a few minutes for Dr. Carolyn Kwiat to welcome me and being a very thorough eye exam. I immediately felt comfortable with the doctor's manner and professionalism. We had a thorough discussion regarding my prior eye issues resulting in thoughtful & insightful recommendations. I chose two different pairs of glasses, (one progressive lens, the other readers) with the help of staff. They billed my insurance company directly which is convenient. Within two weeks I picked up my glasses and am a very happy client for life. I would highly recommend this particular office and can't say enough positive things about the wonderful staff. Thank you!

Started with a mis diagnosis....twice!
I supplied rayban franes, they broke them. They couldn't get the same frame for the new lens. I tracked down the new frame. Now we are into the 2nd month. Got them back and they gouged the frame getting the lens in!! They now found another rayban frame! Sent off to Van/Calgary? Twice the prescription was in error. Big strain and slower to focus with the first 2 lens. Another 2/3 weeks. On and on. I got another independent review done. I went back to FYI Halifax and Dr. It has to end!!! Go back to another prescription! Got the lens elsewhere. 3 months!!! With the many stories, miscommunication and overall No Customer/Patient Care...i have a Loss of confidence with the staff. No trust now. Buyer beware.

Insane amount of money to not see properly

Many years of loyalty now questionable. One mistake ok. Two, three? Some would say four or more mistakes ok. First mistake, computer defaulted to old prescription therefore received wrong lenses ok np waited two weeks and wait another two weeks for the right lenses to arrive. Second mistake, two weeks later called to get status of delivery. Oops, order just sent out. What? Need to wait another two weeks. Patience is a virtue. Will not talk about the customer service attitude asking for updates. I am a nice person. Nice and Patient, WOW. Do customers satisfy business or is it the other way around?

Have been to the location @ College Park in downtown Toronto for the eye exam and was very impressed and satisfied with the service from Dr. Kaitlyn Koo and the optometric assistant Annie .The individual care,experience and knowledge of Annie’s 35 years in the field, really helped me in purchasing a new pair of glasses. Looking forward to my next visit.

I had an eye emergency and I called FYI Miramichi and they triaged me right in. I’d like to say thank you Denise for your care, concern and professional demeanour. What a great asset along with Al the others in the office to expedite the service I needed. I had no idea that if you had an a
Eye issue they set aside such a service as a triage appt for emergencies. FYI are brilliant at what they do. Dr. M. Barry is brilliant and so thankful we have such a wonderful knowledge of expertise like hers on the river. Hands on, puts you at ease and has the best rapport. Dr. M. Barry is truly talented in her field of work. I now see clearer and at ease knowing she’s just a phone call
Away…Bravo too you Dr.Barry :))))
Thank you,
RJ

the staff was very help full and friendly, made you feel comfortable, the office was very clean, and everyone greeted me with a smile, Kim was exceptional with me and made the choices for new glasses very easy

I am not a patient, however, FYI Doctors in Canmore, have been brilliant. Nothing is too much trouble and their customer service is friendly, engaging, and their understanding is excellent.

Possible early-stage retinal detachment, zero appointments available in the city except… Dr. Harry Prizant worked me in as an emergency case with two hours notice.

I am in awe of his easy, comfortable, confident, reassuring bedside and hallway manner, instantly evident from when he saw me for a spit second from 30 ft away in his hallway, a walk-in stranger at his reception desk, and he paused and waved and smiled.

This man likes people, and he likes making them well by solving their problems. In my direct experience he has, and lives by, high and most-admirable ethical principles, revealed in the genuineness of our small talk conversation as he was examining me, in the way he introduced himself to other patients and reassured them, and in the way his business treated me personally.

Excellent assistants and desk staff, like being treated by family, as corny as that sounds.

A true 10/10 experience, five stars isn't enough.

The optical associate that helped me pick out a new pair of glasses was thorough, thoughtful and considerate. I am grateful for the good care I receive through FYI doctors.

I had my eyes checked by Dr Jessica Stewart at FYIdoctors in Bracebridge Ontario. She was officious and arrogant. I do not recomment this business or this doctor. BTW their glasses are ridiculously expensive.

Walked into the store with some enquiries. Not a regular customer. It was busy. Waited my turn. All my questions were answered patiently, totally, compassionately and thoroughly. Plus I ended up getting my glasses fixed for free. Bonus!

FYI in Humboldt SK has very poor customer service. It has been over a month since I ordered my glasses and I still don’t have the second pair. I ordered 2 of the identical frames and only one came. Fully paid for of course. Getting the office staff to respond to requests and call back is exceptionally poor. I’m very disappointed in them. Will not purchase from them again.