Fusion Fibre Group Omdömen 658

Liam was very pleasant to speak to, he was patient and gave all instructions very clearly. There were no problems with getting connected. Customer service with Fusion Fibre has been excellent.

Great service

Liam's response was very positive and proactive and he was a pleasure to deal with.

Having a problem with my landline which couldn’t be fixed by the Settings, I contacted Fusion Fibre. A quick phone call from Liam soon corrected the problem and for the inconvenience, he issued a free months credit. He was courteous, friendly and professional. Thank you Liam aka Fusion Fibre

I called with a sales query and discussed my current set up and Katy then helped me maximise my Deco system for maximum speed. She was so helpful !

Mr William house man was helpful

The staff were so friendly, helpful and professional, they made the 'pain' of changing providers a smooth easy process.

Just to say that our communication with Stephanie was second to none, she kept us informed right up to us getting the engineer at the door to install our Fusion Fibre.
We are well happy and the engineer was very thoughtful and patient to where the Wi-Fi would be best assembled.
Service is good too.

The agent was so amazing and patiently resolve my issue.

Understood my problem and offered helpful solution immediately. Problem solved! All in friendly way.

Liam was positive, professional, understood the issue and dealt with it promptly.

Megan was absolurely wonderful, very proffessional and talked me through how to fix my wifi clearly whilst been very considerate!

Excellent Efficient Professional Service

The Agent was extremely helpful and quickly guided me through sorting out my problem

Exceptional service from Stephanie in setting up our contract and all related administration then from Liam who installed the fibre system and then, again, from (the other) Liam in Support who could not have done more to improve the WiFi signal in our house which has very thick walls! Fusion Fibre even applied for and gained listed building consent for the instal for us! Many thanks!

Absolutely shocking service

Ordered internet to my home over 3 weeks ago . Openreach installer came to install last week , but couldn’t as fusion haven’t sent me the router out . After calling every single day this week I’m just told sorry someone will call you back

Useless phone calls because nobody is bothered , I cancelled my other broadband the same day I was meant to get installed from fusion . Total waste of time and get nowhere when calling customer service

Would give 0 stars if I could . Avoid!!!

One of the most helpful and respectful people I've spoken to need more people like him working for fusion fibre

Liam handled our problem (accidental severing of the fibre), occurring late on a Friday afternoon, and managed to arrange for an engineer to come out the following morning. He took my call and checked the information then said he'd look into it and get back to me in a few minutes. Unlike many support services, this is exactly what he did!
The engineer was great, too. Nothing too much trouble for him and had us up and running in short order. We had dreaded having a long period of disconnection and were pleasantly surprised and most grateful with the speed and efficiency of the service.

For the second time in one week, we have an area wide Loss of Service event. Fusion are the resellers for Freedom Fibre's network. The updates from customer service are nonexistent. They say you can contact them 7 days a week, but on a Sunday it's just a virtual PA who takes a message and fills in a form.
I am actually still waiting for a response / update from Tuesday's outage which took 24h to repair and now it's down again. Personally if you're considering switching to them, it's cheap and normally works well delivering good speeds, but the fact their out of hours service and general support is non-existant, you'd need to think carefully. I accept network things happen, but at least have the willingness to respond quickly to customers.

Liam was extremely helpful.
Very knowledgeable.
Solved my problem quickly and efficiently.

They never get back to you — you call up needing support, they take your details and say they’ll pass your message on and someone will be in touch to help you out, but they never are. I’m still without internet after a week of signing up with them, partly because the router took so long to be delivered and partly because even after it was, they didn’t send me the necessary activation email that’s required as part of the setup process. I’ve been calling all week and they just don’t get back to you, even though it’s an urgent matter as I work from home.