Ever since we bought it in 2021, it hardly got android updates a couple times, its current android version is 10. Mostly it just hangs up all the time, is there anything you could help us to get i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Se mer
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Se mer
Easy ordering. Ordered machine on Saturday and it arrived Tuesday a.m. Great Service. Nice machine, but the instruction book is rubbish and assumes knowledge. I doubt anyone not used to computers an... Se mer
Företagsinformation
Om Fusion5
Skrivet av företaget
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Kontaktuppgifter
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Storbritannien
- eve@fusion5store.com
- fusion5store.com
4,5
Utmärkt
458 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not a good idea to purchase goods from…
Not a good idea to purchase goods from this company more hassle than its worth, sent my tablet for repair , had it sent back with the same issue , can't be bothered with it. Obviously won't be buying anything more from them to save disappointment, they don't even check the fault has been fixed before dispatching very odd. Thank you for your reply also for replacing the lcd screen , unfortunately replacing the screen has not fixed the issue.You must check the fault has been resolved before you send the tablet back. I will send you video via email showing you the issue please be aware it's only when the screen is black , pixellation is distorted , so obviously it will appear on the start on screen........you definitely have not checked this I'm absolutely certain. I had the problem independently analysed, The faulty screen is called burn in , unfortunately when I sent it back the screen was not replaced as stated there was no protective cover on the screen and still had the burn in where it was before I am deeply saddened by this unscrupulous company a real shame , but a lesson learnt Do not make the same mistake
17 april 2025
Omdöme utan inbjudan
Svar från Fusion5
Hi Michael,
Thank you for your feedback, and we’re truly sorry to hear that you remain dissatisfied with your experience.
Your tablet was returned to us with a reported LCD fault. Upon inspection by our technicians, no display issues were found. However, as a gesture of goodwill, we proactively replaced the LCD to ensure your peace of mind.
Following the LCD replacement, in line with our standard returns process, your tablet underwent a thorough quality control inspection, during which no faults were observed. We informed you that your tablet had undergone additional testing with no issues reported, and subsequently coordinated a return date and delivery location at your convenience.
Upon reciept of your device, our team noted several cosmetic scuff marks on the touchscreen; however, these were consistent with daily usage and are not indicative of a manufacturing defect.
As a reminder, all our tablets are shipped with two layers of protective film pre-applied to the screen. These films are intended to protect the display during storage and transit. They are not designed for extended use, as they can impact touch responsiveness and display clarity. This is outlined on the yellow information card included with your tablet.
We recommend checking whether the second, thinner protective layer is still applied to your screen. If so, you can gently remove it by lifting one of the top corners with your fingernail. This second layer can easily scuff and haze as it's not designed as a long term protective solution
We truly regret that your experience hasn’t met expectations, and we remain committed to resolving any outstanding concerns. Please don’t hesitate to get in touch if there’s anything further we can assist you with.
- Tina
I got the right model for my laptop…
I got the right model for my laptop which I was worried about
1 april 2025
Svar från Fusion5
Hi Kiana,
Thank you for your feedback! We're so glad to hear that you received the correct accessory for your laptop and that it met your expectations. If there's anything else you need or if you have any questions down the line, feel free to get in touch — we're always happy to help!
- Tina
Svar från Fusion5
Hi Trevor,
Thank you for your feedback! We’re delighted to hear that you had a positive experience with us. Our team strives to offer prompt and helpful support, and we’re pleased to know that your order arrived swiftly. Should you have any further questions or require assistance in the future, please don’t hesitate to get in touch.
- Tina
The fact that you are emailed back to…
The fact that you are emailed back to remind you of something and you are answered promptly
AAAAAAAA*******
3 april 2025
Svar från Fusion5
Hi Alan,
Thank you so much for your kind words! We're delighted to hear that you appreciated our prompt responses and reminder emails. Providing timely and helpful support is something we take great pride in, and it’s always rewarding to know it’s making a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out—always happy to help! Thank you for being our valued Customer
- Tina
Nice little tablet but keyboard is…
Nice little tablet but keyboard is flimsy and cheap. Tablet does not stay upright very well and keyboard easily disconnects from tablet. Battery life is mediocre but acceptable.
2 april 2025
Svar från Fusion5
Hi George,
Thank you for sharing your feedback—we really appreciate your honest review. We're glad to hear you’re enjoying the tablet overall, though we're sorry to learn that the keyboard and battery life haven't fully met your expectations. The keyboard is designed to be lightweight and portable, but we understand it may not suit all usage styles. We’ll be sure to pass your comments along to our product team for future improvements. In the meantime, if the connection issues persist or if you’d like assistance with setup or recommendations for compatible accessories, we’d be more than happy to help!
- Tina
It doesn't hold the tablet up and…
It doesn't hold the tablet up and disconnects from keyboard easily
14 mars 2025
Svar från Fusion5
Hi Lynn,
Thank you for sharing your feedback with us – we're really sorry to hear you've had trouble with our docking keyboard. We've just sent you an email to follow up and would love the chance to put things right. When you have a moment, please check your inbox – as always we’re here to help and look forward to hearing from you.
- Tina
Tech fine. However; Questionable Quality.
Purchased a 10.1" FWIN232 PLUS Tablet PC in Jan 2025 from Fusion5 Amazon store. In tandem I also purchased a compatible docking tablet direct from Fusion5 website. Upon being pushed for a positive Amazon review and while registering for 12 months Warranty, x1 of the FREE gifts offered was a docking keyboard. The Docking keyboard is priced at £44.99 on their www. Think I was hoodwinked there! Additionally, after 3 months ownership I've noticed when Tablet/docking keyboard are coupled/closed friction has caused the keyboard keys to begin scratching the surface of the display. To be honest, the quality of the keyboard is not the best and is unforgiving. Certainly not worth £44.99. As mentioned above, I have a registered warranty. But!, Do I think Fusion5 will entertain it!! My experience says no.
Over to you Fusion 5.
8 april 2025
Omdöme utan inbjudan
Svar från Fusion5
Hi Gillian,
Thank you for taking the time to share your feedback; we’re genuinely sorry to hear that your recent experience has not met your expectations. At Fusion5, we strive to deliver products that offer both quality and value, and we appreciate you highlighting areas where you feel we have fallen short.
To clarify, we kindly invite our customers to leave their honest and unbiased feedback as this both helps us to improve our products and assists future customers in making informed purchasing decisions. Our extended warranty registration is entirely optional and designed to offer our customers additional peace of mind — we stand behind our fixed 12-month manufacturer’s warranty and, through registration, offer an additional complimentary extended 3 months warranty, completely free of charge. We offer this for added assurance in the quality and longevity of our products.
We understand your concerns regarding the docking keyboard and the issue of screen scratches. What you've described is unusual and not something that has been commonly reported. Please note that our tablets are shipped with two layers of protective film on the screen. These layers are designed for shipping and should be removed before regular use, as highlighted on the included yellow information card. If the protective layer remains on during daily use, friction from the keyboard may cause superficial marks, which would otherwise not affect the actual screen.
Regarding our docking keyboard, while we’re sorry to hear that it hasn’t met your expectations in terms of build quality, we are grateful for your honest opinion and have passed your comments directly to our product development team for further review and consideration.
Finally, we were unable to locate any previous correspondence from you through our support channels. To assist you as quickly as possible, we kindly ask that you resend your message to our centralised support email address at eve@fusion5store.com. We are keen to address your concerns fully and ensure that any product issues are resolved promptly
Thank you again for sharing your views, and we look forward to hearing from you soon.
- Tina
very fast shipping
28 mars 2025
Svar från Fusion5
Hi Kenneth,
Thank you for your feedback! We're thrilled to hear that your order arrived quickly and that you were happy with the shipping. We always strive to provide a smooth and efficient shopping experience - from start to finish. If there's anything else we can assist you with, please don't hesitate to reach out!
- Tina
Fantastic support and prompt…
Fantastic support and prompt replacement of faulty charger.
A pleasure to deal with.
3 april 2025
Omdöme utan inbjudan
Svar från Fusion5
Hi Mr Winder,
Thank you for your feedback and support! We're delighted to hear that you had a positive experience and that we could promptly assist with your replacement. Providing excellent service is our priority, and it's always a pleasure to assist valued customers like yourself. If you ever need any further help, please don’t hesitate to reach out.
- Tina
Previous purchase was perfect this…
Previous purchase was perfect this machine had battery fault only held charge for 2hrs battery became to hot when in use or on charge. Returned for refund.
17 mars 2025
Svar från Fusion5
Hi Stephen,
Thank you for your feedback. We're sorry to hear about the battery issue with your recent purchase, especially after your previous positive experience. While unforeseen issues can occasionally occur, this is certainly unusual and not reflective of our usual standards. We appreciate you bringing this to our attention, and we apologize for any inconvenience caused. I can confirm that your refund has been processed, but if there’s anything else we can assist with, please don’t hesitate to reach out.
- Tina
I reached out to fusion5 to let them…
I reached out to fusion5 to let them know the charger I ordered was not a match and have still not heard back. I wanted to know how to send it back and get a refund.
13 mars 2025
Svar från Fusion5
Hi Vivian,
Thank you for your feedback
We’re sorry to hear that you did not receive our response. We originally replied to your email on March 19 at 09:41 AM with instructions on how to return your order for a refund. I'm sorry to hear this was not received
We will forward this email over to you again now.
If you require assistance in identifying the correct DC Mains charger for your device, please do not hesitate to contact us directly at eve@fusion5store.com, and a member of our team will be happy to assist you.
We appreciate your patience and look forward to assisting you with your return
- Tina
Great email communication and order service.
My request to order the proper charging cable as a spare for my new tablet computer was answered within 24 hours. I ordered it and received my correct charging cables within a few days. Many thanks.
19 mars 2025
Svar från Fusion5
Hi Robert,
Thank you for your feedback! We're delighted to hear that your request was handled promptly and that you received the correct DC Mains charger quickly. Providing efficient service and ensuring you have the right accessories for your tablet is our priority. If you ever need further assistance, don’t hesitate to reach out. We appreciate your support!
- Tina
Svar från Fusion5
Hi Graeme,
Thank you for your kind words! We're delighted to hear that you had a great experience with your purchase and that our customer service met your expectations. Providing fast and efficient service is our priority, and your feedback means a lot to us. If you ever need any assistance, we’re always here to help!
- Tina
Svar från Fusion5
Hi Ron,
Thank you for your feedback! We're thrilled to hear that you found the ordering process easy and that your tablet has been simple to use. We strive to provide a smooth experience from purchase to daily use, and your satisfaction means a lot to us. If you ever need any assistance, feel free to reach out—we’re happy to help!
- Tina
Solid windows tablet
No complaints, tablet worked right out of the box. I never got a notice that the order had shipped but customer service was very responsive in confirming the product was shipped!
21 januari 2025
Svar från Fusion5
Hi Bill,
Thank you for your feedback! We're delighted to hear that your tablet worked perfectly right out of the box and that our customer service team was able to promptly confirm your shipment. We appreciate your support and will continue striving to improve our communication regarding order updates. If you ever need any assistance, feel free to reach out—we're always happy to help!
- Tina
Svar från Fusion5
Hi George,
Thank you for your feedback! We're thrilled to hear that you were happy with the expedited shipping. We always strive to provide quick and efficient service, and it's great to know that your experience reflected that. If you need anything else, feel free to reach out!
- Tina
Svar från Fusion5
Hi Euan,
Thank you for your feedback! We’re delighted to hear that you were happy with our service and delivery. Customer satisfaction is our top priority, and it’s great to know we met your expectations. If you ever need any assistance or have any questions, please don’t hesitate to reach out. We appreciate your support!
- Tina
Refund Delayed – Poor Customer Service!
Fusion5 cancelled my order due to non-shipment, yet my refund is still pending despite multiple follow-ups. Unresponsive support and frustrating delays—would not recommend!
18 mars 2025
Svar från Fusion5
Hi Sher Khan,
Thank you for your feedback; we sincerely apologise for any frustration caused.
We had to cancel your order as we are based in the UK and unfortunately do not ship to India. We are unsure how the order was able to be placed through our UK site with an Indian delivery address, and we are currently working with our web team to ensure that orders outside of the UK are blocked from our UK site going forward.
Please note that we still ship to EU destinations and the USA via their designated domains, which can be accessed by selecting the appropriate flags located at the top left of our website.
Regarding your refund, I can confirm that it is now being processed. Please allow up to 10 business days for the funds to reflect in your account. However, since you are using an international bank account, processing times may be longer due to banking regulations.
We truly appreciate your patience and understanding. If you have any further concerns, please do not hesitate to reach out.
- Tina
Svar från Fusion5
Hi Judith,
We’re very sorry to hear that your DC adaptor is not working. We’d like to resolve this for you as quickly as possible—please contact us directly at Eve@fusion5store.com, so we can both confirm the correct adaptor for your device and arrange a refund for your purchase if needed. We appreciate your patience and look forward to assisting you.
- Tina
Charging is only supported via the included 12V DC barrel charger.
Windows loads quickly, screen is bright, clear and seems bigger that than 10.1" it is light and even with the optional keyboard & case weight only about 933 gram. The usb c is marked on the case as 'fusion charge' and the screen protector for delivery protection says 'support fusion charge' but when I queried the reply was 'Charging is only supported via the included 12V DC barrel charger.' which is misleading at best. This means I have to find a mains socket to charge it when I am out. This is the only thing that lets it down as it is easy to use.
3 mars 2025
Svar från Fusion5
Hi,
Thank you for your feedback. We appreciate your comments on the device’s performance and design. We sincerely apologize for any confusion regarding the USB-C port labeling. While the port supports data transfer and other functions, charging is only supported via the included 12V DC barrel charger. We understand that this may be inconvenient, and we will take your feedback into account to improve clarity in our product descriptions. Please let us know if there’s anything else we can assist you with.
- Tina
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.