furrion.com Omdömen 4

Purchased a Furrion Vision S+ camera online two weeks ago. Installed it and it was dead. Reached out to Furrion wanting to send it in for repair. Sent them the invoice and they stated because I did not purchase from an authorized dealer their warranty is void. There is nothing in their warranty that states which are their dealers. What a way to treat your customers. I returned over $1,000 of Furrion products to Camping World to show if you screw with me I do have options! LOL

I’m sharing my experience with Lippert/Furrion regarding the FMCM15-BL microwave unit in my 2018 RV. Despite many reports of the same issues online, Lippert (the available contact information for support for this issue) was unable to provide replacement parts or recall information for my unit, which failed well before the typical 8–10 year lifespan for a microwave.

When I reached out, I provided proof of purchase, photos, and video documentation, yet Lippert kept asking for more information. After nearly a month, they finally told me there are no parts and no recall—an answer that could have been provided at the start instead of wasting so much time.

This experience raises serious concerns under consumer protection laws:

Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301 et seq.): Requires manufacturers to honor warranties and provide accurate information.

State Implied Warranty of Merchantability: Products like the FMCM15-BL must be fit for ordinary use and should not fail years before expected lifespan.

FTC Consumer Protection Laws: Repeated delays and withholding information can be unfair or deceptive.

Given that the FMCM15-BL and its successor models—built on the same design—are still being sold, I strongly encourage anyone considering an RV with these units to research carefully. My experience suggests that there is no meaningful support for early failures and no transparency around well-documented product issues.

I hope sharing this helps other RV owners avoid the same frustration and prompts Lippert/Furrion to improve its support and communication practices.

We purchased our RV almost two years ago and we have a twelve volt refrigerator and after about a year the freezer door began to delaminate. I reached out to Furrion about a possible replacement and was assisted by Tabitha. Tabitha was excellent in her communication and follow up and not only did she forward the issue to the warranty department but actually got us a whole new refrigerator. Five stars all the way !!!

Our oven door glass exploded while we were in the other room watching TV. I called to ask for a replacement to be sent out. The representative, Josh, informed me that the glass is not covered under their warrantee. Hmm. I wonder why? Because it explodes? So we can purchase a new door from them for $300 part/$300 shipping (original oven cost $750). Or buy a new one after only two years of use. We will buy a new one, but not a Furrion. We will never buy anything from furrion or parent company LIPPERT. Never ever. Be warned!