Fullscript Omdömen 489

I wrote a review earlier in the year acknowledging Fullscript's great array of products while lamenting their poor choice of shipping company.
I always qualify for free shipping but quickly learned that that means the slowest possible shipping option (DHL) so that my first shipment (of temperature-sensitive products in the summer) took almost two weeks to arrive.
I learned my lesson & next order paid the expedited shipping fee. Again, Fullscript used DHL, whose tracking leaves much to be desired; that order took a week to arrive.
I placed another order a few days ago, again paying for "fast" shipping. And, again, this order is coming via DHL & may be here in about a week. I can't tell on DHL's tracking app where my order is, but I do know that I literally could drive to their warehouse in Phoenix, & back, in two days.
Fullscript seems like a good company, offering good products & decent customer service. I cannot understand why they won't hook up with a faster, far more reliable shipping company. I think their customers deserve that, especially given the nature & sensitivity of the products they sell.

Lisa provided excellent service: kind, helpful, courteous, knowledgable, and careful.

Hailey was quick and efficient on helping me with a shipping issue. Much appreciated!

I love using Fullscript! It's a great platform with great customer service!

I had thoroughly satisfying experience with the staff person reviewing my supplement order. He was
knowledgeable and responsive. I totally recommend
this company for their great service.
Alidra Solday, LCSW

Rhiannon E was able to troubleshoot my issue of a missing product from an order without much info from me, being away from my computer at the time. Was very responsive and efficient, very pleasant.

I recently moved states and had to trouble shoot information online. The support made quick updates and we had everything transferred lickity split. That's low key The Flash vibes for the Padawan's.

I really like the idea that if there is a misunderstanding about an order made by phone, that a recording of the call can be readily accessed to determine the accuracy of the order fill.
Curtis was more than willing to listen to a recording a previous order and make an adjustment/change to the billing. That's the kind of help that's good to see.

Jade G was efficient and fun! I appreciated her patience, grace, and understanding.
Thank you, Jade!

Customer service is always professional, speedy and courteous. Thank you.

Excellent customer service ! Efficient, prompt and professional! Customer is definitely #1

Jade G. was really helpful in a sticky situation. I moved & changed my phone number so couldn't use my 2-factor verification. She also talked me through the updates with the app and how to most effectively keep updated with the analytics for my clients. I feel confident after a 10 minute chat that I'm up to date.

They are always so professional and helpful and if there are any errors in the order, they immediately make it right. I love having them in my arsenal as a company I trust!

As a practitioner, I have been using Fullscript for almost 5 years, and their customer service is top notch! I always feel supported, and the communication is prompt.

always fast service. Jade G was great for answering my email

They always go above and beyond to help make things right, and the customer service is exceptional. Rhiannon was so easy to work with and I'm appreciative of the support.

Rhiannon E took care of my shipment error and did a fantastic job! She was very kind, thorough, and expeditious in figuring out the issue and sending out a replacement. Excellent customer service skills and I feel well taken care of by her today. Thank you!

Flawless and Fast

Bron was professional, clear and helpful. He helped me correct a mistake I had made and then he followed thru in a timely way that opened the way for everything to work out in the best way.
He definitely went the 'extra mile" for my request and I appreciated his service. Much appreciation and many thanks.

I ordered a supplement during their Labor Day promotion which was on Backorder. Two weeks later, I contacted customer service and was assured that the product would ship by the end of the month. Without any reason, they then cancelled my order and tried reselling me the exact same product at a higher price. This is an intentional bait and switch to get me to place and order, then charge a higher price. Take your business to an honest, more transparent retailer.