Financial Times Omdömen 109

Love the paper and its content but with a huge issue with its digital version: the process to subscribe to the digital paper through apple’s iOS store does not work. Paid £300+ for the annual subscription about 10 days ago and still have no access to the digital paper. Raised an issue with both FT and Apple to no fix. With FT customer service, I went through at least 6-8 email correspondence and in the end, they told me to request for refund from Apple. Flabbergasted, I am thinking isn’t that like telling your loyal reader who’s trying to switch to your digital paper that I don’t want your business? Shameful that such a prestigious paper has terrible customer service for its digital paper.

Good journalism, you know what you get, bias often disclosed. Worth the price

I‘ve been a loyal subscriber of the FT for nearly 15 years. During that time I always paid my subscription on time, only recently for another year. Four weeks ago and without any notice the FT stopped sending me my paper. I wrote them several times but only received an automated message claiming that they will get back to me. They never did! If the FTs journalistic integrity equals their customer service‘s I should cancel asap anyway. The money for a whole year subscription is most likely down the drain though.

They tried to sneak in an increase of over SGD100 on to my already expensive subscription after 5 years to make it around SGD565 per year. Honestly, I value good editorial but this is widely expensive and just not worth it anymore.

This newspaper’s RACISM aimed at China and Asians in general is beyond disgusting. And Africa and the Middle East get no better treatment.
Its subscription fees are way too high for this type of trash.

STAY AWAY FROM THE FT (and its comments section!)

Waiting at airport in Frankfurt I picked up a copy, hoping to read some financial articles and was bombarded with anti-chinese articles throughout the paper. Terribly biased and racist paper. I won't be picking up again. US propaganda at its worst.

Just another dumb website that demands you subscribe in order to read their articles.
I was searching 'Argentina economy' and found many articles that did not demand $$$. To ft.com...Adios.

I’ve had the paper (print copy) delivered home for years. Every now and then the driver decides to throw the paper on the driveway rather than put it in the letterbox - I have cctv images showing the driver fling the paper onto the drive. Recently, when this happened and the paper got drenched due to rain, I complained. I was offered another paper to be delivered at some stage the same day (would have been evening already). I asked the FT to consider redressing this in a more proportionate manner eg making it clear to the driver that this behaviour is not acceptable and providing the following weeks papers free of charge. This was declined and the focus of the FT was on closing the complaint down. No desire to maintain customer satisfaction. Very poor FT!

Excellent customer service. Every problem I've had has been solved and I've gotten money back whenever I asked for some (with a valid reason).

Needless to say, the reporting is also excellent. I don't agree with their editorial stances, but this counts in their favour: it is one of the few newspapers who can still reach far and wide beyond those in immediate agreement with their stances.

I really can’t comment on the content of the paper, seeing as it’s not been delivered. I got the print subscription over Easter as it was on offer, due to start Tuesday (2nd April) but no delivery. I called to complain and got an email the following day in response, apologising for the missed delivery for that day (Wednesday!) saying that the “driver couldn’t find the address” and the customer service agent very helpfully provided them with a Google Maps link and Street view so that they could find it. I verified this was correct.
For clarity, I live in a semi detached house on a long road. It’s really not difficult to find and no other delivery company has had trouble finding the property, just the FT delivery team, and this isn’t the first time either. I tried getting the print subscription a year or two ago and had the same problem, haphazard deliveries that only sometimes showed up. I suspect the team are feigning incompetence to hide their laziness in not wanting to deliver. I understand it’s an early start guys, but if you don’t want the job, quit so FT can hire someone who is willing!

The customer service reps were nice and sympathetic which is why I added an extra star. They tried everything they could to give me an alternative solution but when I declined they quickly facilitated cancelling my subscription as requested for a full refund. FT’s delivery team is costing them a lot of customers, as the reviews on here establish.

Sensationalism at all levels, they biased their wording and information in order to align with their investors ideology, PLEASE ALL WE WANT IS UNBIASED MEDIA AND REAL INFORMATION.

I took out a subscription to the FT Saturday edition as a present for my partner. The first two weeks they did not deliver and had no explanation. It seems to be a common problem so I have now cancelled the subscription.

Financial Times article below
Share price forecast in GBX
The 14 analysts offering 12 month price targets for St James's Place PLC have a median target of 835.00, with a high estimate of 1,400.00 and a low estimate of 599.00. The median estimate represents a 34.46% increase from the last price of 621.00
Share price has plummeted and the 14 ... yes FOURTEEN analysts should be sacked! How can so many get it so wrong and the FT should not just feature their positive forecast but call them out for their incompetence!!

For two weeks in a row, no delivery and no resolution. Just empty promises they will look into this. I wonder just what exactly am I paying for? Apparently for the priviledge of talking to FT agents every weekend to complain about non-delivery.

Issue resolved after 4 weeks

I am satisfied with the content of FT. I am just really tired of the delivery company of not bagging the newspaper when it is raining and drizzling. I lost count of how many times I received totally soaked paper. There is such a thing as weather forecast.

I've been a digital subscriber and a weekend reader for a couple of years.
I recently had reason to complain when a headline veered into clickbait.
Despite 2 promises, it took 2 complaints to the commissioner and over 2 weeks to get any response, which agreed the headline was wrong. Damage had been done but no mitigation was offered.
Very disappointing

It’s a very good app if you have the paid version it gives you the latest scoops and vip scoops on any subject you want but the pricing is kinda high but I think it’s worth it if you love reading or listening to the news and like to stay updated

It’s hard to believe that only a few years back this was the best paper in the UK and it’s now turned into absolute trash you wouldn’t even want to use it to startup a BBQ in case you’re seen with it by the guests. I can have it for free and I don’t even take the offer! This is NOT journalism, it’s propaganda written by a flock of parrots and muppets.

FT Customer Care has been phenomenal recently, especially via email correspondence for UK customers.

Thank you Sarah for posting a HTSI back issue from 14-October which my household member had thrown away. It really made my day when it arrived in the post. In todays world, I somewhat doubt any other media outlet would have gone the extra mile for a customer, so I genuinely appreciate your efforts here.

In terms of the FT Weekend subscription, rather than delivery we have always opted for the voucher booklets which the FT have posted in time with email updates when dispatched. Because of the top customer service, I shall renew my annual subscription.

FT subscriber of 2/3 years. I enjoy most of the articles and feature pieces and for the most part it’s well written.

Progressively I am seeing more and more hit pieces and articles that seem to be propaganda pieces on certain topics. Love the factual based articles and reporting for the most part. But it does seem to be becoming more partisan.

The worst thing the FT does, which I find inexcusable for a premium paid service is the amount of articles on key world events and topics that have the comments disabled.
For the high cost to access the FT, and the comment section being one of the biggest pros or the service, disabling this on important events and topics is just excessive and stupid. If you can’t trust your high fee readers to debate, then drop the price and reposition yourself as a mid tier media company.

Unfortunately you can’t do both. The comment disabling is the key reason that makes me consider cancelling my subscription and going to Bloomberg, the Economist.