Frontier Communications Omdömen 850

I avoid Verizon like the plague. Won't use their cellular service due to worst customer service based on past experience.Now they own Frontier and experiencing the typical horrible customer service. I haven't had internet for 3 days with Frontier, have spent hours on the phone with multiple phone calls and nobody seems to know the problem. The techs must get paid to keep you on the phone for prolonged periods of time. Not efficient. No solutions, no reason, no timeline for repair. I work from home and unable to connect online. Switched to Spectrum today. Amazing customer service and very prompt.

Frontier & Verizon are the Worst internet providers. Through most of December & January our Fiber internet kept going down each day for hours.I upgraded my plan in hopes that would help.
That actually made my service get worse. I was frustrated and called to cancel my plan on 2/10/2026- I had requested a refund of all the time my service was down and was asked to call back after my service was cancelled. I had paid my last bill with them on 02/04/2026 in the amount of $109.99 and returned my equipment. Know they are billing me again after I cancelled my service on 2/10/2026 in the amount of $141.25 they said it’s a valid charge and that the refund was already applied.
Yes worst service ever…..Why Do you wrong honest customers.

Read the reviews and beware. Frontier had just installed fiber optic cable and were offering a rate that was a little better than I had and with faster transfer rates. I asked specifically if this was a promotional rate that would increase and was told no. At install I was "given" a router that I told them to take back as I already had a mesh network. The installer told me he had to leave it so just keep it. It wasn't too long before we started noticing buffering at our streaming devices. I thought it might be our older mesh wifi network so decided to make use of the EERO Pro 6e router that they left. Bought 2 more because of the size of the house. It helped some but still had buffering issues. Fast forward to 1 year since install. Price goes up nearly 30%. I got a different service and called to cancel because I don't play the, "we have a deal for you" games. The rep went through the "here's all we can do to keep you" spiel. I gave my usual "if you had that why wasn't it offered instead of a price increase," to which they never have an answer. Then it got down to the cancel - then the fees started coming which set me off. The equipment restocking for the router was the best. I told them I wasn't paying it because it wasn't communicated up front. He said it was in the terms and conditions that I signed, sorry if you didn't understand them. I told him if there were fees those should be clearly delineated not buried especially because I told the installer to take the router back and stop with the insincere apologies. I said fine I'll buy the equipment - how much. "If you don't return it its 150 plus a restocking fee of 50 and that will be billed directly to your bank account." Really so you don't have to restock it, and I have to pay a restocking fee - not happening and I'm removing the account from the profile. "Well, it'll go to collections then." Fine see how that goes and I ended the call. It's been a while since I've been this angry with a company.

None of them are good but, if you have a choice these guys are the bottom of the barrel, choose elsewhere.

I filled out the website form to switch to full fiber in our neighborhood. 3 months free, $100 visa card. 49/mo. Waited two days for them to call me back after credit check and uploaded driver's license check. Spent 30 mins confirm the order and date for installation. Then I get a call back one hour later to say that the promotion is no longer available. It was still there on the internet on their website. What a bait and switch. Where can I report this type of bad behavior?

They continue to charge my account despite being canceled for a month and despite all equipment being returned. Horrible corrupt humans own the company, and horribly trained idiots control the phones and billing. Just inexcusable in 2026.

Terrible service and even worse customer service. I had their service for less than 24 hours and now I have been dealing with them for 2 months now hearing that my account is past due. I was supposed to have a 30 day trial and I called them less than 24 hours after installation to cancel and had to wait for a pin number in the mail. Once that was completed 2 weeks later I got a QR code to send back their equipment which has been done but I'm still receiving emails telling me I'm past due on my account. Called customer service for the 4th time and now they want an 81.00 early disconnect fee even though I've been trying to disconnect it since the day after it was installed. I highly do not recommend

They r the worst and give you fake charges when you try to cancel and make you go to collections to recollect.
They make you call different departments like 1000 times. It’s just soooooo god damn frustrating. Stay away from this place.

Setting up was also a god damn pain in the butt too. Many different technicians came and they always upsell you. I even paid a bit more and the internet speed was the same. It was also impossible to cancel so I was paying the more expensive fee for months before. Like what kind of terrible company is this. 🤬

I don't know even where to start.How about the fact that we were paying almost a hundred dollars a month for thirty megabytes per second? And they magically changed it to only twelve, frequent disconnects always slow connections, and they never can seem to fix their own issue.

Terrible service. Slow speeds. And impossible to cancel. They try to sell you on everything under the sun when trying to cancel. As well as have a ton of fees you have to pay when cancelling. They charge you for everything and won't let you cancel right away.

Highly recommend going to a different provider. Will never use them again.

Consistently slow internet speeds, even after contacting support for help. Rate increases often. Frequent outages as well.

My first ever 1 Star Review. Terrible service, terrible product, terrible communication
Franklin, NC 28734
Account 828-349-8505-012618-5

To whom it may concern

I am disputing the final billing of $148.37 for the following reasons.

November 26, 2025 purchased a home and started services for Internet only, using equipment left behind by the seller, Ryan Paine. Welcomed to Frontier and was offered the first month free. See accompany letter from your sales representative, Mark Levy, Customer Experience.
November 26, 2025 – December 26, 2025 Free introductory Month offered by Mark Levy

Cancelled on 12/30/2025 for cause as we were only receiving 1 – 2 mbps speed and it was insufficient for my wife’s business. Was told that we would have to pay for the period of December 26 – January 26. Made that payment by credit card which fulfilled my commitment for service for the second month.

Was told to mail back equipment and that my final bill would be $50 period. Paid that in January online and have not been able to communicate with anyone within your company.

There will be no more payments coming and I am requesting that the erroneous charge for the November to December and or past due balances by the previous owners be credited. I am only responsible for December 26, 2025 – January 26, 2026 plus the return of your equipment which has been completed

Respectfully
Ted XXXXX 954 818-XXXX

Sent to collections and have been unable to speak with anyone in your company.

I will cancel my business subsription with Verizon phones if this is not resolved.

Not sure Verizon did their due diligence before purchasing this "DOG" of a company.

Moved to fiber internet 500/500 things were fine now the little company has been swallowed up by Verizon and they have gone down several times. Their customer service is AI or people chatting who don’t speak English very well and constantly try to upsell you to always on Internet or something it’s a WiFi backup that’s another $30 a month wtf? They know the go down all the time so they want more money because they suck??

My internet went out at the box on the pole. They can not get out to fix it for 4 days. There was no bad weather that caused it. With it being something that I could not fix and was not caused by me they should have had some one out within 24 hours. This also affects my phone sevice through Frontier. That means no family can call my Dad for Easter. Very disappointed in their service!

DO NOT get Frontier internet. The service is horrible. Internet goes out randomly for no reason and it takes them forever to get it working again. The customer service is the worst I have ever experienced. We had it for 14 years because there were no other options where we live and they charged me $50 to cancel. Get Starlink, works GREAT and it is less expensive than Frontier depending on the plan.

Bolins 260.745. 7311. Phone out. Repair guy came out didn't look at it at all. Wanted 900..to fix it. Without even checking line. Ask him how he knows didn't even look at it. Saw him get out of van walk in store and not check any thing. Guess I just shut it off now since won't fix or check line at all.

This company is the biggest joke I have ever seen in my life every time they fix our landline it goes out again and again and again we've been dealing with it for the past 20 years absolute disgusting all they do is take your money and can't provide you service stay far away from this company

Called early March to request to cancel cable. They are still charging us for the cable we no longer have. Called about it with no resolution. So they expect people to pay for a service they no longer have.

I was a Frontier customer for five years and always paid my bill on time. When I called to cancel my service, I was told I wouldn’t owe anything except possibly a restocking fee, and that they would likely waive it because of my long history with them.

Later that same day, my internet stopped working, so I assumed the cancellation had been processed. Instead, Frontier is now trying to charge me for a full new billing cycle that started the next day, even though my service was already shut off. They’re also trying to charge me the restocking fee they said they would “look into waiving.”

It feels misleading and incredibly disappointing after years of loyalty. I would strongly caution anyone considering Frontier.

Update:I mentioned my issue on Twitter and a social media representative offered to take a look. My refund has since been initiated. That being said, having to resort to calling this behavior out online is asinine. It's extremely telling how staff are trained to deal with paying customers when a $10 issue prompts employees to gaslight customers. Fiber networks are amazing, but there needs to be some serious change in this organization.

Would give 0 stars if possible. Internet speeds for fiber lines are great. Customer service is worse than crap. Two agents told me a charge would be removed when I asked that it be taken care before the billing cycle. Third agent tried to gaslight that it wasn't in my chat history. Do not give your money to this company until they make some real changes.

Today, I had a fiber optic installation scheduled with Frontier between 8 a.m. and 12 p.m. I waited, and no one showed up. When I contacted customer service, they falsely told me the technician had already been at my house. I lost my entire morning, time, and money, with no solution. They promised to call me back within an hour, which never happened. Now, I see they canceled my order without notice. This is total disrespect—irresponsible and unprofessional. Frontier made me waste time, money, and played with me. You cannot treat new customers like this. I expect serious measures and a concrete response. Right now, I am trying to contact customer service again, which they claim is 24/7, but I cannot get through. They say there is no service until the next business day. This worsens my issue, as I need to clarify my situation and the unjustified cancellation.”
Order # 089476512