Had a broken piece of specialist piping in my building, my own handymen company led me in circles for 5 days on what should have been a simple fix. Finally got in touch with Clive at FreshGround who... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely fantastic service. Same day service to fix our few years old Billi Tap. Thank you Clive and the engineer Jamie Farrell who made it all happen. Jamie even did some extras too for us so Fresh... Se mer
Företaget har svarat
I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was... Se mer
Företaget har svarat
Always a pleasure. Engineer call outs tend to be pretty quick and you can get updates if needed! I was left a message on my phone when they couldn't get thought to me to update times, which I really a... Se mer
Företaget har svarat
Företagsinformation
- Kaffebutik
- också i
- Butik med kontorsmaterial
- Leverantör av kaffebryggare
- Leverantör av kontorsutrustning
- Uthyrning av kontorsutrustning
Informationen kommer från olika externa källor
At FreshGround, we pride ourselves on our fresh approach to providing workplaces with coffee machines and water dispensers, with the highest levels of customer service. Starting out as a small family business, we’ve grown into one of the UK’s leading drinks suppliers, with offices in London, Manchester and Norwich. Sourcing the finest selection of quality beans, we’ve been supplying great tasting coffee for nearly 40 years.
Kontaktuppgifter
Storbritannien
- 020 7553 7900
- hello@freshground.co.uk
- freshground.co.uk
4,6
Utmärkt
139 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Response when we have technical issues…
Response when we have technical issues with the machine could be quicker.
4 mars 2020
Omdöme utan inbjudan
Svar från FreshGround
Hello Edward
Thanks for your review, and your feedback. Fast response time is as important to us as it is to our customers. We always try to visit as soon as we can but on occasion, we're not always able to get out to you as fast as we’d like.
Thanks again for taking the time to post your comments, all feedback is really valuable to us.
Best wishes,
Jess
It great coffee
4 mars 2020
Omdöme utan inbjudan
Svar från FreshGround
Hi Stuart, thanks so much for your review. I'm so glad you like our coffee!
Best wishes,
Jess
Always keep me in the picture
2 mars 2020
Omdöme utan inbjudan
Svar från FreshGround
Thank you very much for your review yesterday, Maureen!
Best wishes, Jess
Really smooth buying experience the…
Really smooth buying experience the order came quickly and well packaged - great coffee too by the way !
27 februari 2020
Omdöme utan inbjudan
Svar från FreshGround
Thank you so much for your review yesterday. I'm really pleased you were so happy with your order!
Best wishes, Jess
Quick efficient service
Quick efficient service. Arthur at online chat very polite and got everything sorted.
26 februari 2020
Omdöme utan inbjudan
Svar från FreshGround
Hello Margaret
Thank you so much for your kind words, and for taking the time to leave a review today!
Best wishes, Jess
The response time is always good.
26 februari 2020
Omdöme utan inbjudan
Svar från FreshGround
Hello Mevyia
Thank you so much for your review today!
Best wishes, Jess
Brilliant service.
Brilliant service.. always delivered the day after ordered. great coffee and brilliant customer care skills too.
7 februari 2020
Omdöme utan inbjudan
Svar från FreshGround
Hi Cath,
Thanks so much for your great review, I'm pleased to hear you're so happy with our service!
Best wishes,
Jess
Svar från FreshGround
Hello Julie
Thank you so much for taking the time and trouble to leave your review yesterday, I'm really glad to hear you're so pleased with our service.
Best wishes,
Jess
15/10 would recommend
From the moment our relationship began with Fresh Ground I've never had any issues. Our account manager Melvyn is friendly, knowledgeable and very helpful.
We have an additional coffee machine from a leading market brand and we are forever having issues with that machine but I am yet to have a fault with our Fresh Ground machine therefore I am unable to find a fault in Fresh Ground as a whole. With our other machine being so temperamental we'd be lost without the consistency of our Fresh Ground machine.
5 april 2019
Omdöme utan inbjudan
Svar från FreshGround
Hi Christine
Thank you so much for taking the time to leave a review today, and thank you for your wonderful feedback! I will be sure to pass your comments on to Melvyn, we in the office all think he's great too.
Thank you again!
Kind regards
Jess
After more than 2 weeks of waiting
After more than 2 weeks of waiting - i still don't have an update with regards to a hazardous machine that has been left at our office. Infact, they claim it has been repaired! This machine has been sitting here out of use the whole time.
They attended our office and told my colleague that as far as they are concerned we are out of contract yet changed their mind AGAIN via email!
I have been emailing back and forth and getting nowhere. It literally feels like an argument every time i receive and email. It is literally giving me anxiety!
After putting almost 100+ lives at risk - how can they possibly think there is any room for a 'reasonable compromise'?
I strongly suggest you avoid using their service! They will sell you a dream and if you need the smallest bit of help, you will feel like you are at war!
Worst service and worst coffee machines ever! Please do no get trapped by them!
1 april 2019
Omdöme utan inbjudan
Svar från FreshGround
Hi Rimi
Again I’m really sorry that we’ve fallen short on the customer service you’ve received from us.
I believe you’re in conversation with Scott regarding the details so I can only offer my apologies that the situation has left you feeling this way and, to reiterate my previous comment, we are very much looking into this from a customer service perspective.
Kind regards
Jess
Yes very good company lovely coffee.
18 oktober 2018
Omdöme utan inbjudan
EPICOR SOFTWARE
SPEEDY DELIVERY & WILLINGNESS TO TRY TO ACCOMODATE
3 februari 2017
Omdöme utan inbjudan
great tasting coffee
Great Telesales.
Service department are quick to respond to any issues with machines.
2 februari 2017
Omdöme utan inbjudan
Fresh Ground
Good company, great service, could offer more Fair Trade options.
1 februari 2017
Omdöme utan inbjudan
Svar från FreshGround
Thanks for leaving a review Andrew, and that's great feedback.
We're always trying to improve our ethical and ecological credentials, and very soon all of our Premium coffee blends will be Rain Forest Alliance Certified, with a view to increasing our Fair Trade offering very soon.
Not great!
FreshGround are a very unreliable company that do not offer the level of service we required. We now use company that offers that level of service at a much better price than FreshGround.
They offered us a weird pricing structure. If we bought enough coffee we'd get our coffee machine rental for free. However they were selling coffee at over double the price that we now pay for much higher quality coffee.
When we had problems with our coffee machine not working, the 48 hour call-out policy was often forgotten in this situation. A non-working coffee machine affects the way that our clients view the quality of our services.
We tried to give FreshGround another chance. They took a long time to get back to us on this, so we gave up. This then followed the battle to try and get money back that we were owed by them.
In summary, if you want poor customer service, poorly maintained machines, and a re-active approach rather than pro-active approach to fixing issues, then you should use FreshGround.
1 februari 2017
Omdöme utan inbjudan
Svar från FreshGround
Hi Daniel,
I'm really sorry to hear that you've had a bad experience with FreshGround in the past.
We've changed a few things since you unfortunately left us as a customer, based on feedback such as yours, so nobody should have an experience like yours in the future.
Again, apologies, and thank you for leaving feedback that we can learn from.
Kind regards
Simon from FreshGround
Very good service
We receive a call from our sales rep once a month and it's always well timed.
1 februari 2017
Omdöme utan inbjudan
First Class Service!
First class service, honestly cannot complain about anything. I wish all my suppliers were like Fresh Ground :)
1 februari 2017
Omdöme utan inbjudan
Coffee and Water
mostly happy with the service, just once was let down and wasnt informed that my order cant be full filled 100% but mostly smooth transactions.
1 februari 2017
Omdöme utan inbjudan
Excellent customer service and Had no issues with stock or delivery
Excellent coffe and excellent customer service...
1 februari 2017
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.