I cannot recommend this protein powder enough. I have had a love hate relationship with vegan PP for years but I literally wake up looking forward to my morning shake now. Top tip, blend it with ice... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Royal Mail delivered my package to the wrong address. I emailed Free Soul customer support and Georgie replied to my messages really quickly and got a replacement sent out the same day! Really friendl... Se mer
Great customer service! Kimone was so prompt in understanding my situation and sent me my favourite flavour out of goodwill after I tried a new one and it didn’t quite suite my palette. Great qualit... Se mer
Företaget har svarat
I ordered Free Soul because I kept seeing videos on Tiktok about how good it was for you, so I looked into the website and was keen to try after seeing that it would be a good source of vitamins. I'm... Se mer
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Företagsinformation
Skrivet av företaget
Free Soul: Wellbeing for Being a Woman Free Soul is the home of women’s wellbeing, the space where science meets self-care. Our products are formulated by expert nutritionists to support women through every age, stage and story. From hormonal balance and digestion to energy, focus and recovery, every product is designed to help you feel that little bit better, every day. Each formula combines premium, clinically-studied ingredients (vitamins, minerals, botanicals and superfoods) chosen specifically for women’s unique needs. Every product is rigorously tested, always free from artificial ingredients, sugars and always backed by real science. Since 2017, we’ve built a global community of women redefining what wellbeing means for them. Whatever your starting point, you’ll find honest, effective nutrition and a community that celebrates you.
Kontaktuppgifter
Storbritannien
- hello@freesoul.com
- freesoul.com
4,5
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unfortunately my product was lost in…
Unfortunately my product was lost in transit but the support team and the organisation of sending another order was so good! I am so happy with my products and really recommend the brand!
17 april 2026
Omdöme utan inbjudan
Great customer service!
Royal Mail delivered my package to the wrong address. I emailed Free Soul customer support and Georgie replied to my messages really quickly and got a replacement sent out the same day! Really friendly and helpful service, would absolutely reccomend Free Soul to anyone.
17 april 2026
Omdöme utan inbjudan
The subscriptions make keeping up with…
The subscriptions make keeping up with my vitamins so much easier! The subscriptions are easy to manage and I like that you can get points for purchases which then lead to discounts.
9 april 2026
The powder itself taste drinkable
The powder itself taste drinkable, im more upset about my free Gift, there was a crack in the lid and when I unscrewed it a piece of plastic came off.
10 april 2026
Helpful
Great product. Shout out for Georgie, brilliant customer service resolving my issue. Quick response, efficient, friendly service, happy customer. Thank you. 🌟
17 april 2026
Omdöme utan inbjudan
I contacted customer services a number…
I contacted customer services a number of times for help with reward points. Kimone was helpful, efficient and extremely pleasant when dealing with my query. Thank you.
16 april 2026
Omdöme utan inbjudan
Protein coffee tastes terrible and…
Protein coffee tastes terrible and customs was ridiculous. Was not informed that there would now be customs
8 april 2026
Svar från Free Soul
Hey there,
Thank you for taking the time to share this, and we are really sorry to hear about your experience.
Our protein coffee has been really popular, but we completely understand that taste is personal, and we are sorry it was not to your liking.
We are also really sorry about the customs charges. These are set by local authorities and unfortunately sit outside of our control, but we understand how frustrating that can feel, especially if it was not expected. We will take this on board in terms of how clearly this is communicated.
We really appreciate you sharing your feedback with us.
Lots of love,
Team Free Soul.
First time shopper
I ordered Free Soul because I kept seeing videos on Tiktok about how good it was for you, so I looked into the website and was keen to try after seeing that it would be a good source of vitamins. I'm really happy I got to try this, I am also happy that I got a free pack of apple cider vinegar gummies with my order which is amazing! They shipped and delivered my order very fast so I didn't have to wait much at all, amazing service and great products. Very hyped for Free Soul and i'm keen to see how well it goes.
16 april 2026
Svar från Free Soul
Hey there,
Thank you so much for sharing this, it is really lovely to hear.
We are so glad you discovered us and decided to give it a try, and even better that your first experience has been a positive one. It is great to hear the delivery was quick and that the free apple cider vinegar gummies were a nice surprise as well.
We hope you continue to enjoy everything as you build it into your routine, and we would love to hear how you get on over time.
Lots of love,
Team Free Soul.
I bought the creaglow on subscription…
I bought the creaglow on subscription and I really really wanted to like it as it combines all the supplements I already take however the taste was quite unpleasant which I could have handled however it gave me the most awful stomach pains. Not sure what caused it as don’t usually get bothered by anything but they disappeared within a few days of stopping. I have given 2 stars as the service from the company was decent and I was able to return an unopened pack for a refund although did charge me postage which was great. Overall I can’t recommend.
25 mars 2026
Svar från Free Soul
Hey there,
Thank you for taking the time to share this so openly, we really do appreciate it.
We are genuinely sorry to hear that the product was not the right fit for you, especially as you were hoping it would slot so easily into your routine. Taste can be quite personal, but experiencing stomach discomfort is understandably a step too far, and we completely understand why you chose to stop.
It is reassuring to hear that things settled once you discontinued, and we are glad we could support you with the return for the unopened pack. We always aim to make that side of things as smooth as possible when something does not work out as hoped.
Thank you again for giving it a try and for sharing such balanced feedback. It really helps us continue to learn and improve.
Lots of love,
Team Free Soul.
Great products
Every product I’ve purchased from FreeSoul is great.
So far I’ve purchased and repurchased: vegan protein powder, intimate probiotic, greens, magnesium.
8 april 2026
Svar från Free Soul
Hey there,
Thank you so much for sharing this, it is really lovely to hear.
We are so glad you have been enjoying the range and coming back to repurchase, that kind of consistency means a lot to us. It sounds like you have built a really well rounded routine with the Protein, Greens, Magnesium and the Flora as well.
We really appreciate your support and you taking the time to leave this.
Lots of love,
Team Free Soul.
I love it!!!
9 april 2026
Svar från Free Soul
Hey there,
Thank you so much, we are really glad you are loving it.
We appreciate you taking the time to share that with us.
Lots of love,
Team Free Soul.
Great customer service and more!
Great customer service! Kimone was so prompt in understanding my situation and sent me my favourite flavour out of goodwill after I tried a new one and it didn’t quite suite my palette.
Great quality and packaging, great products overall! I’m hooked!
15 april 2026
Omdöme utan inbjudan
Svar från Free Soul
Hey there,
Thank you so much for sharing this, it is really lovely to hear.
We are so glad Kimone was able to step in quickly and sort things out for you, especially getting your favourite flavour sent over. We will absolutely pass this on to her, she will be really pleased to hear it.
It is also great to know you are enjoying the quality, packaging and products overall, and even more so that they are part of your daily routine.
We really appreciate your support.
Lots of love,
Team Free Soul.
Svar från Free Soul
Hey there,
Thank you so much for sharing this, we are really glad to hear your order arrived quickly and that you are enjoying the product.
We really appreciate your support and you taking the time to leave this.
Lots of love,
Team Free Soul.
Products are great and customer service…
Products are great and customer service exceptional!
15 april 2026
Omdöme utan inbjudan
Svar från Free Soul
Hey there,
Thank you so much for sharing this, it is really lovely to hear.
We are so glad you are enjoying the products and that our customer service has made a positive impression too. We really appreciate your support.
Lots of love,
Team Free Soul.
100pc give it a go!!
I cannot recommend this protein powder enough. I have had a love hate relationship with vegan PP for years but I literally wake up looking forward to my morning shake now.
Top tip, blend it with ice to make it extra nice. I put Biomel chocolate gut powder in mine as well. It tastes like it should be a lot more calories than just over 100 per serving.
23 mars 2026
Svar från Free Soul
Hey there,
Thank you so much for sharing this, it is genuinely lovely to hear.
We are really glad this has helped shift your experience with vegan protein powders in such a positive way, especially after a bit of a love hate relationship over the years. Waking up looking forward to your morning shake is exactly the kind of routine we hope to support.
Love the tip as well, blending with ice is a great shout for that extra smooth, refreshing texture. And it sounds like you have created a pretty indulgent combo there with the added gut powder too.
We really appreciate you taking the time to leave this.
Lots of love,
Team Free Soul.
My order took 3 weeks to arrive
My order took 3 weeks to arrive . Customer service was not helpful
15 april 2026
Svar från Free Soul
Hey there,
We are really sorry to hear your order took so long to arrive, we completely understand how frustrating that must have been.
From what we can see, the order did not go through correctly at first, but as soon as you got in touch, our team actioned this straight away to get things moving for you.
We are sorry again for the delay, this was an unforeseen issue and not the experience we aim to provide. We really appreciate your patience while this was resolved.
Lots of love,
Team Free Soul.
Svar från Free Soul
Hey there,
Thank you for sharing this, we are so glad you are loving the product.
It means a lot to have your support, and we hope it continues to be a great addition to your routine.
Lots of love,
Team Free Soul.
Absolutely amazing xx
15 april 2026
Svar från Free Soul
Hey there,
Thank you for sharing this, it is so lovely to hear.
We are really glad you are enjoying everything and we truly appreciate the support.
Lots of love,
Team Free Soul.
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