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Great customer service
Helpful

Very helpful and cost effective

I was very sceptical when first contacted by a Clear Vision Communications sales rep, encouraging me to upgrade my O2 contract ahead of time, but after being passed to the manager, whilst frantically googling the company to make sure this wasn't a scam, I decided to go ahead with the deal they were offfering - which BTW - couldn't be beaten by anyone else at the time.

I had a few hiccups with the transfer of my account but the Customer Service I received when I phoned up was fabulous. Harrison investigated my issue, provided me with the solution, stayed online with me while I followed the instructions - and he phoned me 3 days later to make sure that everything was 100% satisfactory. You can't complain about that, right? Harrison gets 5/5.

The reasons for not giving the a rating of 5/5 is because I phoned Customer Services a few times and Harrison was the only one who answered with his name, the others answered with just "hello", not even the company name and this isn't professional.

In addition, the direct line number and mobile number provided in the email I received from the Sales Rep Manager weren't valid which caused me concern - but the main thing is that the Customer Services number is correct.

Great customer service thank you Harry

Clear Vision Communications/Symphony are NOT partners with O2. When asking for my PAC number they advised me O2 were having internal problems sending these out, RUBBISH I spoke to O2, and they are not having internal problems, they do NOT work with this company and they did not have any of my details on their system. CVC will say to you to look at your phone it says O2, do not be fooled, they can easily change the system to their advantage.
My advice is steer clear!

This company should not be in business after the way I was treated. Tried to get my PAC code but just received excuses and then after my 5th phonecall to them they would only issue it after I had paid them a huge settlement fee. This is wrong as other companies give it out when requested and only bill you for settlement after you have changed provider.

I have been with clear vision for 3 years now, my account manager Freida is always so helpful, thanks for your help and the great service you guys provide

Great service provided by clear vision sorted out my issue straight away with a professional service staff very helpful and great customer service

After some frustrating phone calls particularly with O2 their business partner I have just (hopefully) resolved my problem with a delightfully efficient, well spoken and pleasant young lady called Amy. WELL DONE AMY. Thanks Dominic

Do not touch this company absolutely horrific experience experience from start to finish. And when I say start to finish I was only with them a month and spent hours trying to get out. Reply quickly when they need you to sign up, but after sales service forget it. Stay away.

I had a terrible experience being stuck in a 24-month contract with a high tariff. It was supposed to be cheap and affordable, but they hid extra costs during the contract. I didn't receive a new handset, and they even charged me international rates while I was on an island in Spain, despite not making calls. No one got back to me, and the customer service is really poor. I can't wait for this nightmare with this company to end. My advice: Do not join them!

I am a very happy customer of CV as they have always been able to reduce my bills and I have never had problems which is amazing. I would 100% recommend.

Great service and reliable, I have had dealing with Shiraz, always ready to solve any issues or problem i may have, goes above and beyond always. I would highly recommend.

So been with the clear vision communication for the past 3 years now, just renewed my contract again, Hassle free, I had 1 issue over the past 3 years and that was dealt with effectively by the admin team.

If your looking for sim only or contract loads to choose from, grab yourself great bargain.

I have had several contracts in the past and present with Clear Vision Comms and they have always been excellent in several ways. Their customer service is impressively quick and customer-focused. They've always been ready to assist promptly.

And, when I visited their office in person, I was impressed by the professional and well-maintained environment. This, along with their fair pricing and bonuses, makes them a standout choice for getting myself a mobile data plan or a new mobile phone on a contract or purchasing outright.

Can’t praise clear vision enough, top notch customer support. Everyone knows what they are doing and not had any issues !! So happy I made the switch to EE with them

I was having really bad connection issues with o2 and i didnt know what to do. Contacted clear vision and they were so friendly and welcoming they gave me a very good deal and promised me that i would have the best network provided by them- i have had no issues with the network in last couple of weeks. Thanks to clear vision, will be switching all my family over once they are out of their contracts

5 stars - thank you for making the transition as smooth as possible for my recent upgrade from android to IPhone 14 Pro max

This company is a scam and trust me all the positive reviews are fake. What this company does is switch o2 customers to business accounts by lying to them and saying their contract is up for renewal. I have phones o2 and they have stated that clear vision is NOT partnered with them.

Currently dealing with this company who miss-sold a phone contract in October 2022 to my elederly mother., saying they were from Telefonica under the guise they were renewing her existing contract with O2. It was a new contract which my mother wasn't aware of, they have said they don't send contracts, even though in their published T&C's it says they do. Apparently its a verbal contract, they can't supply a recording and don't even have my mothers full name.
They have constantly hassled my mother with texts and have now cut her off. My mother has been paying O2 consistently. I'm not sure why O2 are even allowing them to sell on their behalf. Avoid at all costs!
UPDATE: Issue has now been resolved, however it did mean paying them to reconnect and release PAC back to O2.