Discovering my I.B.S diagnosis and the need to adopt a gluten-free lifestyle was unexpected, but your company truly came to the rescue. Now, I can enjoy bread and prepare meals that need flour without... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm really disappointed that the thickness of the brown rice spaghetti has been changed – it makes a huge difference to the texture - and to how it cooks –it now breaks up into short bits - please br... Se mer
Företaget har svarat
I have always been very pleased with all items I have purchased from Freee Foods. I mainly by their porridge oats but have bought some lovely biscuits, biscuit mix and cake mix. I have also purchase... Se mer
Most of my order was fabulous for the gluten free pasta and breakfast cereal with no nasty additives. The Chocolate Chip Cookies are way over baked and so hard I couldn't bite into them and a struggle... Se mer
Företagsinformation
Skrivet av företaget
Freee offers a whole range of gluten free foods, from Flour to Baking Mixes, Breakfast Cereals to Pasta and much more. As Freee, we are still creating new products, each driven by our same original vision to make gluten free living simpler. Our aim is to not only share our gluten free expertise, but to bring back the joy and pleasures of home baking and cooking, and the freedom to have fun experimenting in the kitchen again - for anyone living gluten free. Freee is part of the Doves Farm Foods Ltd family established in 1978. Products can be purchased through many supermarkets, convenience shops or directly via the website.
Kontaktuppgifter
Storbritannien
- freee-foods.co.uk
4,2
Bra
78 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everything I ordered was in the box and…
Everything I ordered was in the box and it was delivered on time
22 maj 2026
Bad Customer Service
Good produce, however bag of flour split in transit. Contacted to arrange replacement but did not receive a reply.
22 april 2026
Svar från Freee Foods
Hi Gill, we are always happy to help in cases like this, please do get in contact with us via our contact form so that we can solve this for you ASAP: https://www.freee-foods.co.uk/contact-us/
Order arrived promptly and complete.
22 april 2026
….i still haven’t received it yet?!
21 april 2026
Svar från Freee Foods
Hi Sally, If you're still yet to receive your order please do contact us on our contact us form so that we can help you ASAP! https://www.freee-foods.co.uk/contact-us/
Easy to order and quick delivery
Easy to order and quick delivery.
My wife being celiack she’s able to eat the freee bars
19 februari 2026
Delicious Dumplings
Was really missing dumplings with a stew or casserole and they really hit the spot.My gluten eating family love them too
22 januari 2026
The delivery was in good time and the…
The delivery was in good time and the flour well packed. But we were not impressed with the delivery company leaving the parcel outside and not in our safe place.
23 december 2025
Discovering my I.B.S diagnosis and the…
Discovering my I.B.S diagnosis and the need to adopt a gluten-free lifestyle was unexpected, but your company truly came to the rescue. Now, I can enjoy bread and prepare meals that need flour without any worries. The variety of products you offer is outstanding, and the delivery service is impressively fast.
16 december 2025
Omdöme utan inbjudan
Svar från Freee Foods
Thank you so much for your kind words Jimmy, we are so glad we are able to change your life for the better!
Thanks,
Customer Services Team
Doves Farm Foods LTD
Fast delivery and good prices during…
Fast delivery and good prices during the Christmas period. A company that genuinely cares about its customers
10 december 2025
Omdöme utan inbjudan
Much freee love for the dove ;-)
Great selection of breakfast cereals and ingredients, high quality. Quick delivery, well packaged and reliable service as always. Thanks :-)
6 november 2025
Omdöme utan inbjudan
Good products, high delivery fee
This time I was sent the wrong item, a 4 bar box instead of an 18 bar box. It took a few days to rectify as customer service take over 24 hours to respond. Lovely products but the delivery fee is too high for one or two items.
23 oktober 2025
Missing items
Been using Freee for sometime now but last order had items missing this was delivered on 22nd September.
Have filled enquiry form and sent emails but have had no reply to any of them so far.
This is first time have had problems though.
6 oktober 2025
Omdöme utan inbjudan
Svar från Freee Foods
Dear Steve
Thank you for your continued support and for bringing this to our attention. We are really sorry to hear that items were missing from your order delivered on 22nd September and that you have not received a response to your enquiry. That is definitely not the experience we want for our customers.
We have looked into this and can confirm that a replacement has been raised and should be with you shortly. We are very sorry again for the inconvenience and delay and really appreciate your patience while this was being sorted.
If you have any further questions or need assistance please feel free to reach out and we will be happy to help.
Kind Regards,
Freee Foods Team
left an item out haven't replied to…
left an item out haven't replied to enquiry form
Edit: eventually got in touch and sent out replacement
21 september 2025
Svar från Freee Foods
Dear Vickie,
Thank you for taking the time to provide your feedback. We apologise that an item was left out of your order and that your enquiry form was not responded to promptly. The missing item has now been sent and should be with you shortly.
If you have any further questions or concerns, please do not hesitate to get in touch directly. We appreciate your patience and hope to provide you with a better experience in future.
Kind Regards
Freee Foods Team
we often buy the 500g brown rice pasta…
we often buy the 500g brown rice pasta for the considerable price of €6.70. We recently ordered the same product to find they have changed the packaging in order to reduce the quantity to 400g but keep the same price. Is €6.70 not already quite steep for 500g??? just a bit depressing really
9 september 2025
Omdöme utan inbjudan
Svar från Freee Foods
Dear Ian,
Thank you very much for taking the time to share your concerns and for your continued support of our brown rice pasta. We fully appreciate your disappointment regarding the recent change from 500g to 400g packaging. Please be assured that our recommended retail price has been adjusted accordingly to reflect the new product size. However, individual retailers set their own prices, and we have no control over how these are applied at the point of sale.
We sincerely regret any frustration this may have caused and remain committed to providing the highest quality products to our customers.
Your feedback is invaluable to us, and we thank you once again for bringing this matter to our attention.
Kind Regards
Freee Foods Team
Delivery on time
22 augusti 2025
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