Freedom To Explore Omdömen 514

Almost 4 weeks on from ordering, have still not received my items. Communication from this company has been terrible, so much so that my daughter did not receive (and has still not received) her birthday presents on time. Impossible to get through via telephone and responses to both email and online chat have been extremely poor.

UPDATE: After a lot of back and fourth, chasing emails (and no doubt following my negative review) I was able to get more clarity of what had happened with my order. As can be seen in the reply, we were sent part of my order as well as a full refund as an apology. I want to emphasise that I love supporting small businesses and leaving a negative review was a last resort (and attempt at receiving a response). I have bumped up from 1 star to 2 because of the apology I received from the owner, however on a personal level we were still left without a birthday present for our little one on her big day and reading other reviews I can see there are ongoing issues with the company that obviously need ironing out. Unfortunately we won’t be using this small business again.

Great little doll. Arrived quickly and well packaged. Easy to use website with great offers.

Very good and quick delivery. I saw this fleece whilst camping in cornwall in the summer and did'nt get it when I was in the shop, but managed to track it down online and used their website to purchase it. The small discount also helped.

Thanks.

James

I needed an item fast and they delivered. Absolutely delighted with the service, the price and the item. Highly recommended!

Perfect bottle!

Amazing service from start to finish, I had couple questions and my emails were answered within an hour at most. Also I had free delivery which I believed would be around 5 working days but item came in 2. Superb will def recommend and use again

Every time shop online here I come sway absolutely loving my products and the fact I'm supporting a small business. Between amazing deals, economical packaging, speedy delivery and fantastic quality products, you really can't go wrong shopping here. Highly competitive prices with much larger independent businesses.
This is a company I have recommended to many of my friends who share the same ethos as I.

Wonderful items, fantastic customer service and speedy delivery! Have used this company many times as they are reliable and friendly.

This Cornish small business is an absolute gem of a find. It’s quickly become my go-to place for eco-friendly/sustainable gifts for friends and family. They stock a fab selection of brands and are very responsive on social media should you have any queries about anything. I also love the fact that you can collect items from their store to cut down on your carbon footprint. Thank you for spreading the eco love Freedom To Expore!!

Good communication from Freedom To Explore, formerly Little Goat Gruff. We have purchased toys, clothes, baby carriers and more from the store and always checking back to see what else is added! 😀 Fast delivery and always been perfectly packaged.

We ordered 2 teethers for our friends new baby and we're worried that they wouldn't arrive with us before we left. They were here within 48 hours! Such speedy service and great communication

Lovely customer service! We bought a ring sling after getting some wonderful advice and recommendations from the store and other customers.

Purchased some lovely eco items not long ago & they arrived super quickly 😊
Don't buy regularly but when I do nothing is every any trouble - thankyou, it's one of the things that makes me come back to you.

I've made two purchases within the last month and have been really happy with the speed of processing/delivery and the price.
I had a problem with one item where the product box arrived damaged but item inside was fine. I contacted the company through Facebook and they responded very quickly. So happy with customer service too.

Friendly helpful customer service and fantastic products

Such a great shop! I was a big fan of Little Goat Gruff so was a bit nervous about the rebrand but it’s the same fantastic customer service and quality eco brands as always :) I’ve placed two orders recently and they both arrived quickly and in sturdy sustainable packaging.

One of my favourite Indies, fab ethics, fab products and a fab service, always!

My first pair of vivos bought beginning of July now I have 4 pairs very comfy and highly recommend, I also want to say how professional little goat gruff at supplying and sourcing my 2nd pair as they didn't have my size at first 5 star shoe and shop well done keep up the good work paris ⭐️⭐️⭐️⭐️⭐️💫