Frank's The Flooring Store Omdömen 

Over the past 6 months we have replaced the flooring in our whole house. This is by far the best flooring shop in the Cleveland are, always treated in a friendly, professional manner. Great service and great prices.
Highly recommended.

Couldn't have asked for much more from the Stockton Branch, extremely professional from start to finish. Liam was very helpful and made the process very easy.

Steve from Franks in Stockton demonstrated exemplary customer service and really made us feel at ease with our purchase! Would definitely recommend him and Franks to anyone looking for competitive prices and quality customer service!

Fast. Accurate. Pleasant
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Jamie was very helpful with finding a carpet, even though we held him back past closing time.

Nathan was amazing, really helpful and knew his stuff! I love Stick LVT me!!

Great service every step of the way, very reasonable prices

Never Ever go here again problems from the minute I walked through the door at Bishop Auckland store to finally fitting second flooring no customer service at all bunch of idiots who DO NOT PUT THE CUSTOMER FIRST ALL NEED RETRAINING

Beth was friendly and extremely helpful, she needs a pay rise in my opinion.
Thus was at tge stockton store on portrack.

Helpful staff, reasonable price and a free rug.

Visited Stockton store today and had a great service delivered by Steve.

Great service from Steve, from entering the store to leaving. Steve was very helpful and friendly, found me exactly what I was looking for and gave good advise. Everything sorted quickly and efficiently 👍

Steve helped my grandma with choosing her carpets. Very helpful thank you!!

Served by Steve, very polite and helpful.
Helped me pick the right carpet very pleased with the service.

Went into Portrack store and was greeted by Liam …who was very friendly and helpful ..Ian answered any queries we had and finalised the delivery and fitting of the carpet …Everything was efficient and friendly ..Will certainly recommend the store

Fantastic service from Ian at Franks. Highly recommend. He was very helpful in assisting with the carpet we were looking for. We will certainly be back in the near future.

Many thanks Ian.

Great customer experience, well supported by Steve at Franks Portrack Lane.

Carpet nice but don't use Frank's fitters...had all the room re decorated and they have scraped all the paint fron skirt boards...we had him back and he said its normal......really so I paid for decorating to be told it's normal to have paint scraped off....they also left shoes on....

After being told our order was ready for collection, we attended the store Newcastle St James to find that it wasn't there. We decided to go and pick it up the following day at the Benfield Road branch. This is where we met a man with the worst customer service skills both myself and the wife have ever come across. He was rude, arrogant, unhelpful and should not be employed in any customer facing role, in fact he should not be employed at all.
I had to laugh at the advert playing in the back ground stating Franks offer exceptional customer service, left me tell you that your customer service is utterly appalling. You also need to change your " We love carpets, and we hate customers, if I could have given you a minus 10 rating I would have done, never again will we use this sham of a company.