Frank's The Flooring Store Omdömen 

Julie at bishop auckland store was amazing with us ...im a single mam with 5 kids in tow and she was amazing so calm and helped me so much with choosing the correct flooring at the best price ! She went above and beyond ! Thankyou Julie

We visited the Bishop Auckland store recently and received excellent customer service from Julie. She went out of her way to research and organise delivery of some rugs that we bought.
She followed up our visit with phone calls to ensure delivery suited our requirements.
A brilliant shopping experience, thank you .

Colin was very helpful and I found just what I was looking for!
Great carpets at reasonable prices.

Went to Frank's at Guisborough. Lorraine was so helpful and gave me really good advice. Will definitely be going back.

Franks in Guisborough had excellent service from Lorraine advising me on different carpets to bathroom flooring . Had excellent service from Alex and Nipper when they came to laying the carpets and fitting the flooring in the bathroom every thing was tidy when they left.

Thanks to Lorraine at the Guisborough store we've ordered carpets and flooring from there a few times she's always polite, knowlegeable and very helpful assisting us selecting the best products for our home...

Lorraine in the Guisborough store was brilliant from start to finish, she really took the time to find out exactly what it was we were looking for and gave us some great advice on the different colours and styles. We went in only needing a small area of wooden flooring and left with our whole home being red-carpet from top to bottom. 1st class service and we have already recommended Lorraine to family and friends who have also been in since to speak with her.

I'm hard of hearing but unfortunately forgot to bring my hearing aids. Jamie was incredibly polite and patient when dealing with me. He explained everything clearly and made me feel welcome in the store when it could have been so easy to be frustrated. What a sweet man.

Excellent service at Franks Carpets.
Quick, efficient, and helpful staff.
Good quality carpets and even got a good deal for 2 rooms …

Highly recommend

Thank you so much to Chris at the Morpeth store for his help in finding us a lush new carpet for our stairs and landing.
We are so pleased with the quality, the fitters Dale & Jack have done an amazing job. We will definitely be back!!

I want to put complaint in about Jarrow store. Worst service. Shop staff are all utterly clueless and unhelpful. Was told on Thursday last week someone would come out to fix job not done correctly that day or the friday. No one came, no phone call. Called Saturday and was told to ring monday. We're now told to wait an extra 11 days because no one can come but no one told us this, we had to ring to find out and book it in. Clearly can't arrange a p*ss up in a brewery.

Hard flooring supplied by Franks Alnwick , Kevin who runs the store very helpful & polite .
Dave from DS Flooring & his son screeded 70sq.m. of floors & then laid a timber flooring . This was achieved in 2 days with very very hard work . The end product looks fantastic & has transformed the whole house . Excellent tradesmen .

Been buying carpets here for years Warren is very helpful always excellent services and prices would not go anywhere else goes above and beyond to give the best help and advice

Great experience with Warren from Franks Sunderland, very friendly and helpful thanks again.

Would just like to say Len & Chris at Bishop Auckland store were extremely helpful throughout the whole process of choosing and ordering my new carpets

⭐⭐⭐⭐⭐
Outstanding Service from Start to Finish!
We recently bought a new carpet for our lounge and passage from Franks the Flooring Store, and we couldn’t be happier with the entire experience. From the moment we walked into the store, the staff were friendly, knowledgeable, and really helped us find the perfect carpet for our home.
The fitting was originally scheduled for later, but to our surprise and delight, they managed to fit us in ahead of time—which was a fantastic bonus. The fitters were professional, efficient, and courteous throughout. They even moved the furniture for us, which made the whole process completely stress-free.
The carpet looks amazing and has completely transformed the space. A massive thank you to the team at Franks for making everything so smooth and easy. Highly recommended—we will definitely be back for future flooring needs!
Thanks again for everything
Rachael Critchley

What a fantastic customer experience from Warren in the Sunderland store today, he went above and beyond helping me to choose a carpet and making sure everything was perfect and ready for fitting, I would highly recommend!

I had an excellent experience at Franks Factory Flooring in Consett thanks to James. His customer service was outstanding from start to finish. He let us take samples home so we could match them properly in our living room and we were back and forth three times until we finally found the perfect one. James was so helpful, patient and friendly and I knew straight away I’d be buying my carpet from there because of him.

You don’t get this level of expertise or personal service when buying online. Although our carpet is an order in so it hasn’t been fitted yet I really wanted to write this review to highlight what an asset James is to the Consett branch. We couldn’t be happier and we’ll definitely be coming back to James when we do the rest of the house.

Guisborough branch.

Service and attitude from the staff in the shop was brilliant.
Unfortunately the fitter who they sent was rude obnoxious and just didn’t want fit the vinyl as it was large hallway with alcove and under stairs cupboard.(Not a standard square room )
He broke all the screed up where the concrete floor met and said I can’t lay that as there is a hole ! Which he had just made himself.
He was quite happy to lay the floor on a previous visit but the vinyl wasn’t long enough .
Absolute cowboy who’s van apparently broke down the day before but got fixed straight away after we sat in waiting all day waiting for our first thing appointment.
Will never step foot into Franks again .