Frankkeane Omdömen 3

Lots of online requests prior to service but all repeated in Blackrock. Car sort of serviced but badly leaking oil afterwards and coolant clearly not topped up after service. For some reason some tall person had been sitting in the passenger seat. Perhaps because it is a bit unique car, do they like racing around Blackrock? Bit of a shame for a dealer while they do not deliver a dealer-quality expected service? I always drove Volvo’s and had them serviced by the dealer having the impression to drive safely…. Got a very different impression here

Spent €1,000 on a service in October 2025 with light coming on in car in November 2025 to say service overdue.... after 2 emails (not responded to and no apology) and 1 phone call told by Frank Keane that I need to pay for a winter health check done to remove this service warning... that's the only way..... unbelievable.... Will never get my business again

I have been a BMW owner for the past 15 years. I purchased my first BMW and my current car from your franchise in Milltown. They were very good to deal with.
BMW decided to close them down and left me little choice but to deal with Frank Keane, Blackrock.
I find them so bad I will not be going near them again.
I have had 3 NCTs on my car to date (it’s a 2016 X3 with just over 100 K kilometers). I have failed all 3. Not necessarily Frank Keane’s problem, but not what I would have expected from a BMW.
The most recent one was failed for having “worn rack and pinion”. Again, not Frank Keene’s problem but not what I would expect from a BMW with such low usage.
I brought it to Frank Keane, Blackrock for a full service and to get the issue sorted (€1100). I brought it back to the NCT for the recall, it failed again for the same issue. Not necessarily Frank Keane to blame but I am the one discommoded and out of pocket. I asked to meet a “Senior Manager” in Blackrock, who suggested I go to a different NCT Centre, pay the charge again, and to come in and see him. I did so and it passed.
Now for the real problem that I find totally unacceptable and totally disrespectful to me as a customer of BMW.
I spoke to the “Senior Manager” in Blackrock and indicated that I would like information on possibly upgrading to a new car. He (the Senior Manager) made an appointment with me to come out to his office in Blackrock, (which takes me 45 minutes as I live near Milltown) have a coffee with him and discuss options. HE made the appointment with me to suit his diary for 11AM on Monday 25th August. I arrived at 10.55. I was told he would be with me in 5 minutes, he was on a call. He came out to me at 11.05 to tell me (again) he would be with me in 5 minutes. I sat there waiting for the next hour, nobody came near me and I had to go, Despite being very upset at being left there I politely told the receptionist to inform him I had to leave and ask him to ring me later.
Six weeks later, I have still hear nothing from him. This is an appalling way to treat anybody, even if I was not a customer. I complained to BMW head office who had zero interest, fobbing me off that it was Frank Keane's problem.
It’s not my first bad experience with BMW and Frank Keane particularly. People need to know what’s going on in that place.