France and Son Omdömen 449

I am now going into the fifth month of waiting for my delivery to be successfully completed.

First, the delivery company for France and Son didn't show up when they were scheduled to deliver the piece I had ordered in December 2024. I took the day off work to be there for the delivery, which had a 7 am - 7 pm window. No big deal - they were running late, so I had to take another day off work the following day, and they showed up with the credenza at the end of the day.

They got it off the truck and into my apartment complex's back door, where the stairs and elevator were located. Both were very close to the entrance. After finding that the item would not fit in the elevator because it was too long to stand upright, the workers informed me that they would be unable to deliver the item because they did not have any materials (belts, straps, etc.) to move the item up one flight of stairs. (I am on the second floor.) Why a furniture delivery company does not carry moving materials to assist with the lifting is beyond me, but these movers were unprepared. The coordinator for the delivery company then informed me that I would need to pay an additional fee to send a third person to help get the item up the stairs the next time they were back in my area. There was no mention of this item being oversized when I purchased it or when shipping and delivery costs were calculated. The shipping company sent me a contract to sign, stating that I would agree to pay an additional $150 for them to return a few weeks later with extra help. I refused to sign the contract on principle. I had already fully paid for the item and its shipping and delivery costs. It was ludicrous for them to assume that I would be OK with them holding onto the piece until I spent more money! They drove off with the piece and said that the company would call to reschedule.

France and Son agreed that I should not have to pay additional shipping costs and rescheduled the delivery for three weeks.

When they returned with the item, the two men got it up the stairs and proceeded to remove all the packing materials in the upstairs hallway before bringing it into my unit. When they finally made it in, they informed me that they had accidentally ripped the hinges off the doors when they opened them. They said they would leave the broken item and that the company would contact me about swapping it out for a new piece. In the meantime, I could not open doors because doing so put pressure on the few functional hinges and had already started pulling the external facade material off in several places. The right side door had to be propped up with a piece of cardboard since it was missing all three hinges and was basically hanging.

After three more weeks, the company contacted me to inform me that they were pleased to offer me a 10% discount for all of my troubles; they would send someone to repair the hinges in return for my agreeing to accept the damaged piece of furniture. I found this offer completely unacceptable.

I gave them three options: 1. Give me 25% off the OBVIOUSLY damaged piece; 2. Replace it with a new, undamaged piece; or 3. Provide a full refund and come pick up the damaged item. They accepted the 25% discount and agreed to send someone to fix the screws.

Three weeks later, I received notification that they were coming to do the repair on a Thursday, so I took the day off work. I received a link to the tracker so I could follow the truck on the map, but each time I checked it, it stated that my delivery had not been scheduled yet. I called the store around lunchtime to find out when I could expect them and was informed that they forgot to load the hinges on the truck. This meant I had to wait again for their next scheduled delivery in another 2-3 weeks.

They just showed up yesterday, April 30, 2025, with six hinges. There are 12 total on all of the doors; although not all are broken, more than six were, so there were not enough to fix them. The workers also thought they may have been sent the incorrect hinges because they could not attach the right door correctly. It is not flush with the end of the cabinet and will not close. The other doors are also crooked due to the missing or incorrect hinges. I am awaiting another call from the company to find out when they plan on returning - probably another 3 weeks - so I can use the piece of furniture for its intended use (storage) by the end of spring.

This company has obviously lost interest in me and has left the responsibility for completing the delivery of a functional piece of furniture in the hands of the delivery service.

Oh, and F&S asked me to rate them after another unsuccessful delivery. I wrote a brief message explaining my frustration and left a 1-star rating. As I pressed submit, the 1-star rating switched to a 5-star. That's one way to get high ratings, I guess. SMH!

The good news is the worst retail experience I'll have in 2025 is now behind me. The bad news is France and Son was the culprit. I ordered a premium wood bench advertised as only two materials - acacia wood and iron. They didn't have the product and postponed delivery for over three months. I waited. When the product did arrive it was made from painted plywood covered with a plastic faux wood veneer. It's awful. I will never shop at France and Son again, and neither should you.

Be absolutely positive you won’t need to return/exchange your item. They will charge you hundreds of dollars in order to return an item, I was told it would be $468 to do a return on an accent chair - which is almost 50% of the cost of the item itself (on top of the $300 shipping I paid to get the item). Why on earth would anyone throw away $800 only to then be forced to make another purchase as they will only issue a store credit. Completely ridiculous and unreasonable. I asked for an explanation as to where the $468 return fee came from and they did not respond. Shop elsewhere.

J'ai toujours voulu une maison qui respire le luxe, et ce mobilier l'a fait. C'est comme entrer dans une boutique haut de gamme à chaque fois que je rentre dans la pièce.

This company is fraudulent. Evades customer service emails, delays delivery by months with no explanation, and refuses to issue a refund, despite a 5 month wait for an “in stock” item.

Truly the worst e-commerce experience I have ever had (and I furnished my entire house online!).

This company should not legally be allowed to operate. BE WARNED & DO NOT SHOP HERE!!!

Ordered a $3,294 double chaise lounge from France & Son in September. The product was advertised as dark charcoal, but what they delivered was light gray—completely different. After months of emails and phone calls, they admitted the color difference but refused to issue a refund unless I paid a 25% restocking fee because I didn’t have the box—despite the fact that I paid for White Glove Delivery, and THEIR delivery team removed the packaging! Total runaround, horrible customer service. Filed a BBB complaint and disputed the charge with Amex.

Ordered an item in February over $1000. It was listed as free shipping over $1000. I would get numerous emails that shipping is being done and then another e-mail finally which said they'll be $600.00 for shipping to the location or you can pick it up at some warehouse.

Total scam. They knew the address of the shipping at the beginning. I wrote to cancel and they sent me a link that did not work. I then did a credit card dispute.

Stay away at all costs. To my knowledge, they have engaged in a fraudulent transaction by charging my card and contesting my dispute with the credit card company for items never delivered. When I caught them, they refused to issue a full refund. Items never delivered. Horrible customer service.

Made an order, but cancelled within 48 hours due to hidden charges. Refund took much longer than they advised and the amount refunded was not the full total. They claimed that the credit card company charges them for this, but I run a business that accepts credit card payments and I know this is not true. Attitude from customer service was reluctant and unconcerned with a positive experience.

Most horrible experience with this company! DO NOT PURCHASE. We were about to be in a
law suit with company. Here is what we have had to deal with
From beginning drawer doors getting stuck and not working well.

I emailed 12/1/2024 saying the drawers not working well

12/2 I get a response from Megan Allen that I am
Out of standard claims policy but to send photos

12/3 I send a video of drawers not opening up and our clothes are stuck inside dresser to Megan allen

12/4 I hear back from Megan Allen that they shared the video to the manufacturer and after review they believe the issue can be repaired. They will send the repair team to perform the necessary service

12/13
Repair team came to repair the dresser and said it was not fixable and we would be getting a new unit.

12/13 I get an email from Meghan allen again that they will not be repairing the dresser in face and in order to do this I will need to empty the contents of the dresser

12/13
I email Meghan that this is unacceptable. We were told we were getting a new unit and I am not able to get my clothes out of the dresser because we can not open the dresser and our clothes are stuck inside. My daughter is not able to use her clothes

12/16 Meghan asked if it is would be ok for them to open and remove clothes. I said yes
12/16 i give the ok for them to come and remove clothes.

1/6/2025 i follow up with Meghan bc i have not heard from Meghan since 12/16 nor has anyone come to fix dresser and clothes have been stuck in dresser the entire time.

1/7/2025
Meghan says warehouse
Closed for 2 weeks. In the meantime clothes stuck entire time.
Why?

dresser is picked up

1/18/2025 I email asking for an update of my dresser

1/18/2025 I hear from Vanessa Carter that she has not heard from repairman and will get back to me in 2-3 days.

1/22/2025 I email Vanessa asking if she has heard anything and send her a photo of my daughters clothes scattered all over her room and ask if she can get back to me asap with when I will receive dresser

1/24
I email Vanessa again because I did not hear back from her asking for the status.

1/25
I get an email response from Vanessa saying the dresser should be ready in one week and she will get back to me.

2/2/2025
I email Vanessa again asking for an update.

2/4/2025
I email Vanessa again because no response
I ask for Vanessa to call me so w can solve this once and for all.

2/5/2025
I get an email from james Harris that Quantum Shipping hub has my dresser and is scheduled for delivery in 1-2 weeks

2/17/2025 I email james Harris o on I putting this on website all these notes that I want people to know all about them asking when I will receive my dresser

2/18/2025
James Harris emails me that the dresser is actually still being repaired. He is saying the repair is complex and they need more time. He will update me in a week.

2/18/2025
I email james to call me

2/18/2025 I tell james this is unacceptable and we want our money back and I want to contact the better business bureau

2/18/2025
I get an email from shipping company that my dresser would be delivered on Friday. I call off of work to receive it.

2/19/2025
I get an email from james harris that they would like to honor us a brand new car placement from the manufacturer how would we like to proceed.

2/19/2025
I ask if it will be coming on Friday bc I called out of work to receive it

2/19/2025
I tell James harris if it is not coming by Friday I want my money back

2/20/2025
I email james harris again bc no response if i will be receiving dresser the following day bc i am missing a day of work.

2/20/2025
James response I will not be receiving dresser tomorrow it will take 2-5 weeks but they can ship me the previous dresser while waiting for replacement

2/20/2025
I ask for a refund bc this is ridiculous. My daughters clothes were stuck In this dresser for weeks now they have been all over her room for months

2/20/2025
I email James harris again
I say the dresser was broken with a large whole In the back bc they had to pry it open to get my daughters clothes out so I do not want old dresser nor do I want to wait 2-5 weeks for new dresser. That I want my money back instead

I also ask James to call me again instead of going back and fourth on email.

No response

2/22
I decide to buy my daughter a new dresser somewhere else that will be delivered in 2 days.
Now we are suing
They will not call only respond via email
No resolution no dresser waste of time and energy Terrible service

This organization seems to be a total scam. They took my money, randomly would send me emails that the item was being shipped only for me to find out that it never was. When I requested a cancellation, they said they would offer the refund at the cost of $123 or $65 if it is a store credit! Do not buy anything from these people even though it may look nice on the website.

This company is a scam. Do not purchase anything from them. Their pictures look good but in reality they are a scam. I unfortunately did not read the reviews prior to ordering.

You are pathetic and absolutely in favour of yourselves and not the customer. Maybe you should splash all over your website that you charge 3.4 % immediately after purchase if you decide to cancel. 2 days after finding out I had to arrange my own transport and it wasn't going to be free like advertised, also lead time is another mystery until you finally get an email back because there is no phone number to use to get in touch with anyone and they tell ya 10 WEEKS, well guess what, of course I want to cancel the order. Just be aware these place is a scam for lack of a better description, disgusting and pathetic. I would highly recommend going elsewhere like Fourhands for example, amazing customer service and quality quality products, no surprises like this outfit who pulled out their true colours with in 2 days of ordering on line and me trying to cancel. I am a custom homebuilder and have dealt with furniture companies for years but I have never experienced this sneaky, rude, self- intitled "screw you" type of service. Trust me, shop somewhere else. I know someone else who had ordered from this France and Sons and then cancelled and it took months to get their money back.

Canceled my order within 24 hours on Nov 25th. Company has refused to issue a refund and it’s Dec 14th. Order was not processed or shipped. They are withholding $4301. My bank is now involved. BEWARE this company is an online SCAM! It is pretending to be the danish mid-century designer ( France & Søn—and its predecessor, France & Daverkosen) The real store is closed. The phone numbers are fake.

One of the shadiest online furniture retailers we've ever bought from. Dishonest and extremely slow to ship the order.

I purchased a set of office furniture for France & Son for $4100. On the positive side, the furniture was priced below all other dealers of this premium brand of furniture and the sale process was smooth and efficient. From there everything went downhill.
The reviews were mixed so I knew I was taking a gamble buying from them. The shipping company called Quantum was very bad. They were late for the initial estimated delivery date. Once scheduled they cancelled the day before delivery and rescheduled 2 weeks later. The day before the 2nd scheduled delivery they called and said they would be at my house in 40 mins. Fortunately, I was home and not inconvenienced by this earlier than planned delivery. In the back of the truck, I saw tipped over boxes but didn’t see any damage to my furniture until after they left. 2 of the 4 pieces (a desk and a file cabinet) were damaged. After many calls, France & Son agreed I could return the 2 damaged pieces for refund, but replacement pieces would cost a lot more because the sale price I purchase at was no longer offered. Normally I would expect original purchase price to be honored for replacement of damaged goods. Rather than pay the higher price I negotiated a partial refund for me to accept the damaged goods. After that it took another 3 ½ weeks to receive the refund.
Everything moved in slow motion. It took more than 12 weeks from order to partial refund for this in-stock furniture. It took 18 phone calls, many of them involving long waits and a few involving promised return calls that did not happen. There were just as many emails too.
I DO NOT recommend taking the high risk of purchasing from France & Son even though their pricing is good.

I ordered and paid for a set of chairs over three weeks ago. I've called, chatted, and emailed. Just today, I finally got someone on the phone to tell me they were still processing my order! We ordered these because they were in stock and hoped to get them in time for Thanksgiving. Customer service says it takes 2-3 weeks to process an order! How the hell does that work in this day and age? Nowhere on their website does it state that it takes 2-3 weeks for processing. They also said they needed to ship them to NY from their North Carolina distribution center. When I asked why they wouldn't ship them straight to me from North Carolina ( I'm in California), they just said that was their process. Thier shipping manager needs to be fired. I WILL NEVER, EVER buy from them again.

Did not notify item not in stock, $1200 chair still waiting 3 months later. Several misstatements and evasive statements on when we might receive it, who knows if and when we will. Clearly have no control over production. Initially blamed us for not knowing it might take months or more to receive.

I ordered a sculpture that took months to arrive. Upon arrival it was different than the image on their site. They refused to stand by this issue. Over time the sculpture has cracked and split in multiple spots. They still will not stand by their product. Stay clear of this company if you want decent customer service and decent quality products. Frightening, really.

The armchair I picked up from this store has made my reading nook feel complete. It’s cozy, supportive, and stylish, providing just the right balance for long reading sessions. The staff were warm and welcoming, helping me choose the perfect chair for my space. I feel it was a great deal for such a high-quality piece, and I couldn’t be happier with my cozy corner now!