Fox Head Omdömen 118

I wouldn't give 1 star ordered 25th November 2020,not recived the order which was xmas prescent, they dont reply to email, or answer the phone, cannot leave a message says it's full really need the hoodie or refund

I have an order from over 2 weeks ago you’ve sent me nothing since no email? Can you tell me what’s happening!

Awful customer service. Posted a return on the 6th of December, heard nothing. Emailed them a month later, heard nothing for a fortnight, so I emailed again. They have over £100 of my money and no interest in getting it back to me.

Terrible customer service. Product delivered promptly but shorts were 2 inches shorter than specified. Emailed customer services and followed up with another email 2 weeks later. It's been 5 weeks and still no response so I called their 0800 number again and again. Nobody ever picks up despite long holds, and when you opt for the 'leave a message' option nobody calls back. All round poor.

This organisation is not fit to be allowed to do business with the public.

Customer Service just doesn't reply.

I bought 2 defend pants (Kevlar and normal) both split. Stif MTB filed the warranty claim and we asked for a replacement, then that failed in the same way.
Fox Head don't pick up the phone and don't reply to emails.

Een broek retour gestuurd en na 3 maanden nog steeds mijn geld niet terug. Klantenservice is onbereikbaar. Of ze zijn midden op de dag gesloten of je hangt een uur in de wacht en krijgt nog niemand aan de lijn. Op voicemails en emails reageren ze ook niet.

Shocked that a company as large as Fox are even allowed to trade after the shocking experience I have had with them and by the looks of it others too!!!! Constant emails and proof that after they sent me the incorrect helmet has been returned to them still no contact from them and waiting on £180 refund

Sent the wrong size items which I then had to pay to return, replied to emails until I sent proof of postage and there signature of parcel.

No replies regarding receipt of items and when refunds will be refunded.

Absolutely shocking company to deal with!

Shocking customer service from such a global player. Me and FOX clothing are done!

Hello I bought a hoodie and a jacket for my son both to small sent back straight away this was 21st November sent back which I have tracked they have received them but no refund yet emailed loads of times no reply I tried calling them nothing I wish I had seen the review s before ordering I didn’t even realise I was ordering out of the uk so now I don’t have items or money don’t buy from them

Hoooo ####
Why didn't I read the reviews before I got tucked up by fox head . Bought a fox jacket medium for my wife and they sent me a me a small. I'm not even sure how I found this site/company or if there is a company. Really wish I hadn't. FFS just give me my money back or a replacement jacket that fits. Or reply to my emails. FOXHEAD BRITAIN dont go there

Terrible customer service. Ordered a jacket and got order confirmation and that was it. No jacket has been shipped and no money has been paid. No response ronseal 4 emails to customer services. Do not buy from this site.

Wish I read these reviews before ordering! £11.55 to return an item i no longer want. Emailed them and received a reply with 20% discount which I said I didn’t want to spend more money Incase of future orders having to be returned. The reply was “then kindly share the voucher with someone who might like it then” “You are not entitled to a free return” Seriously who is on their customer service teams! Insane. Never have I experienced customer service like it! Can’t wait to see if I’ll ever get the refund. If not I will follow as others have had to and take it up as fraud.

EL SERVICIO DE ATENCION AL CLIENTE NO FUNCIONA. NO CONTESTAN A LOS EMAILS Y TAMPOCO AL TELEFONO.
PARA DEVOLVER UN PEDIDO LO TIENES QUE HACER POR TU CUENTA Y RIESGO, ADEMAS LOS GASTOS DE DEVOLUCION SON ENORMES.
RECOMIENDO NO COMPRAR.

Helm besteld, orderstatus wijzigt niet, telefoonnummer doet het niet, op e-mails wordt niet gereageerd. Mooie producten, daar is de prijs ook naar.
Maar de customer support is zo verschrikkelijk slecht. Het is echt een gok om hier te bestellen. Beter zoek je het product bij een reguliere webwinkel!

Update: na een email te hebben gestuurd aan alle mailadressen die ik van fox kon vinden kreeg ik snel een reactie. Door een miscommunicatie van het voorraad systeem heb ik een order kunnen plaatsen voor een artikel dat niet op voorraad was. Shit happens, niets aan te doen.
Netjes excuses voor gehad, ook voor het late reageren. 10% korting op volgende aankoop.

Extremely poor customer service, costs a fortune to return their items to the Netherlands, customer services don't bother replying to emails, no answer on phone, would not use again.

Fox kleding stuk besteld gehad. Na een keer al gescheurd. Voor een degelijk merk als fox, prijs kwaliteit gezien niet de moeite dus! Klantedienst laat ook alles behalve zijn wensen over. 2 maanden veder na enkele mails nog steeds geen antwoord. Telefoon blijkbaar ook niet. Tot op heden nog steeds niets gehoord.

Una vergüenza. Devuelves el producto por tus medios y te sale carísimo. No te devuelven el dinero. Si tienes algún problema, nadie contesta. Servicio de atención al cliente inexistente. No compres aquí es una estafa

Worst customer service ever. Received a damaged product, they dont reply anything will never buy any product from them ever