Foxandedwards Omdömen 

Not worth the money, there were no lovely views apart from odd cow, the fish and chips was disgusting, chips was undercooked and the fish tasted processed no mushy peas, beans, gravy etc, wasn’t allowed ketchup due to allergies but yet was given a piece of flapjack that contained nuts (I have allergies to nuts), you get a warm bottle of water. Toilets are disgustingly dirty. Very disappointed

I brought a gift voucher for my husband for Christmas, Steam Train with Cream Tea, from Tenterton when we went to use it the days they offered were limited, Only a few Sundays out the month train leaving at 3.40, we do not live near so a journey before that. We booked in August and because of the heatwave was told no Steam train but a Vintage Diesel train would replace it, I asked if I could move the dates to another time and was told it would cost me £25 to cancel and another £25 to rebook,we ended up not going at all, what a waste of £100, be careful before booking, the times/dates are not great and the fee charges are expensive.

Had a lovely time on Caledonian railway fish and chips tour. Wonderful trip spent reminiscing of days gone by.
Lady organiser a credit to your company and train staff helpful and cheery.
Fish and chips were hot and lovely. Many thanks 😊

The Steam Train experience with a fish & chips lunch was absolutely wonderful. A perfect day out. From start to finish the staff were so helpful, well informed and more than happy to explain everything to us. The steam train and coaches were well-maintained and looked after and the journey was a joy, bringing back so many memories of years of working for British Rail. Would highly recommend

We had a lovely time on the tanfield railway! The person who played Paddington was wonderful, absolutely brilliant with the kids! Really lovely time and once again not let down by Tanfield Railway x

We had a very good day there was a few problems but the staff was very friendly and the organiser Judith was lovely and they kept us informed about everything and the fish and chips were very nice and hot will recommend fox and Edwards to friends and family

Booked cream tea to enjoy with a friend. Enjoyed the steam train experience, but was disappointed with the cream tea. The scones and cake were already on the plate and table before boarding(not hygienic, my opinion). No table cloth to make it look pleasant. Scones were cheap out of a packet, really small. Cake not appetising. Tea and coffee were given only for the outward journey. Once got back in the train at Leicester, cups had been cleared away. This experience cost £40 really not worth the money at all. There was a lady to help and guide who was very friendly at all times.

We have had a trip today on the Nottingham Great Central Railway with Fox and Edwards Events. The cream tea was perfect. The cakes and scones delicious with plenty of tea and coffee. The staff were friendly and very well organised. We thoroughly enjoyed the experience.

Bought for Mother's 90th birthday. A trip of nostalgia on a steam train. Only no steam train. Just a bog standard old ,tired looking diesel train. Understand reason for not having the steam train due to risk of bush fires (could be caused by spark from engine), BUT should have been notified beforehand and offered alternative date. Scones were nice. But take note, you only get 2 cups of tea or coffee, one in each direction! And you use the same cup so make sure you drink up all the first cup or you end up having a top up onto cold tea! We did ask for more but told had to wait for return trip! The scenery was also a disappointment. Just repeated green fields with a jumble of abandoned trains, burnt out carriages + grafitti along the side. Not views of the beautiful Kent countryside we had been expecting. And as train just goes backwards on return, you see the same scenery again! And didnt help being a very hot day. They did warn us in an email beforehand (with recommendation to wear appropriate clothing!), and wouldnt let us on train until it was just about to leave because so hot. It was unbearable. We took 4 electric hand fans with us but still wasnt enough. It felt like a long painfully slow boring journey. and the driver seemed to be fond of testing his emergency stop! Lucky didnt end up with a lap full of hot tea. oh no, silly me, cup only had cold tea so we were safe! And when disembarking, mobile steps were provided but big gap between the mobile unit and train step which my mother had to nervously attempt to use. Wouldnt recommend, but all staff at station and on train were lovely. It was everything else that let them down. All felt quite amateurish.

This was a fish and chips excursion to Whitby on the North York Moors Railway steam railway. Olly Fox greeted us at Pickering Station and was very friendly and welcoming. He kept us well informed throughout the journey and worked hard to ensure everyone was happy and well fed.
The fish and chips were a real success and we thoroughly enjoyed the day.

Booked the Fish & Chip train at Ecclesbourne Railway (Wirksworth) as a gift for my husband for Father’s Day, having thoroughly enjoyed this last year. This year was sadly a complete and utter travesty. The train was clearly booked out for a variety of different options, cream teas, afternoon teas as well as fish and chips. Some 20 minutes after the train should have departed staff were still bringing afternoon teas on board, though no explanation of this or advice that we would be late departing was provided.
We were shocked when a couple sat down opposite us with their cockerdoodle medium sized dog! There was also a larger golden retriever dog in our carriage too. The dog was expected to sit beneath the table, amongst 4 adults’ legs (2 of which were total strangers). Bearing in mind the temperatures on the day of our trip were in the 20’s, I was surprised anyone even thought it was appropriate to bring dogs out, let alone cram them beneath a table on a train for an hour and a half. The dog continually sat on our feet, leant against our legs and was generally (understandably) unsettled.
When we arrived in Duffield and collected our fish and chips, they were presented in styrofoam boxes in plastic bags, along with 2 flapjack bars and 2 small plastic bottles of water. The water was warm from having been stored with the hot food and the food had sweated from being in plastic bags for the half an hour we had been delayed.
But worse was yet to come, opening the boxes the food was completely inedible. The batter on the fish was so thick the inside was a layer of uncooked paste, the fish was not completely cooked through and nor were the chips. Although the couple opposite and on the other side all complained about the quality of the food, we were the only ones who spoke to the Representative on the train Jacqui, showing her the food and advising it was inedible. She confirmed the food was undercooked having seen it and advised us to contact the company via email.
I sent an email immediately and received a reply a few days later.
The company advised the policy is only 1 dog per train (I don’t know if they meant carriage, but the wording was train). There were several dogs all boarded our train. They advised the couple sitting opposite us had not booked their dog onto the train, but offered no reason why this wasn’t checked or why we were expected to be uncomfortable for the entire journey because of it.
They apologised for the quality of the food, but advised it was the same company they had used previously, which we had enjoyed… they refunded us £30 by means of a gesture of goodwill. The trip in total cost over £80, so we replied thanking them for the gesture, but politely requesting a full refund but have to date received no reply.
This was a truly awful experience, cramped in a table with a stranger’s dog on a hot sunny day, with truly inedible food and a luke warm bottle of water each. We will not be returning to Ecclesbourne railway and would advise anyone against wasting their time and money, as clearly Fox and Edwards who manage the food trains care more about money than customer satisfaction.

We went on the fox and edwards fish and chips caledonian train from Brechin, Angus. This was a Christmas gift and we had a lovely time. The fish and chips were great, we were also given a bottle of water and also a large flapjack ( lemon one and an original tasting one) we were so full after the fish and chips we took them home and had them later. The train stopped at Bridge of Dun for 15 minutes to allow you time to leave the train and go to the toilet if needed as there is no toilet on the train. All the staff were very helpful and knowledgeable. Cameron was very cheerful. The whole trip was an hour and we saw the beautiful open countryside.

I bought a steam train ride with a cream tea from Bishops Lydeard Station to Minehead as a Christmas present for my wife. We drove an hour and 40 Minutes and were greeted by a lovely, friendly lady called Sarah. She told us which seats we would be sitting in. When we got to our allocated seats, it became apparent that we would be sharing our table with two other people. At no point on the website, when booking this trip (which was not cheap at all! Over £100 including a cheap box of biscuits), did it state that we would be sitting opposite two strangers for the 200-minute return trip and having to eat in front of them. (Luckily, our companions were very lovely and we got on great) We spoke to Sarah about this, and she said that they couldn't take up two carriages in case the train got busy! I believe that it has more to do with the fact that Fox & Edwards would have to pay the railway more money for a 2nd carriage, and this would eat into their massive profit. I say this because the cream tea consisted of 2 cheap shop-bought scones, two small pots of Rhodders Clotted cream (one would have been enough) and a small pot of cheap jam, which was definitely not enough for two scones! (The couple we were sharing with agreed) On the website, it also stated unlimited tea and coffee, and yet we were only given 1 cup of tea or coffee each. I think you should either pay for another carriage or at least make it clear on the website that you will have to share a table with strangers. At least this way you will have a choice.

There was also a member of staff called Denise, and from the beginning of the Journey to the end, she was very loud and abrupt towards some of the passengers who asked her questions, including my wife, and sadly, this is not a good representation for Fox & Edwards.

The gentleman (I believe was called Dave) was lovely and had a bit of a joke with us.

I would NOT recommend this, as I feel it is very overpriced, misleading with the seating, and some of the staff should have some extra customer service training.

And that is how little they care....they didn't even respond to this review!!

Sunday 21st June - actually Fathers’ Day but I didn’t realise when I booked but this was a present for my sister’s 70th birthday. We had a really great time - we were able to park in the car park at North Weald station - Epping & Ongar steam railway. Weather was lovely and warm - everyone was happy - the staff who run these events and the volunteers who look after the railway. We had a beautiful shiny steam train , the Cornishman , we took loads of pictures before, during and after the train ride - we stopped halfway for the best and hottest tastiest fish and chips! Also a bottle of water each and a cherry flapjack. Very filling. I would thoroughly recommend this company - so well organised and kept us up to date all the way right up to the day before . Would definitely use this company again. Thank you for a great day! My sister really loved it. So did I.

The Staff both young and more mature where very friendly and helpful, the whole experience worked really well for us as a family group of 4 adults and a 2.5 year and 9 year old children. We arrived and parked in the grass car park where we enjoyed our picnic whilst listening to the train whistle, the railway station and carriages plus the steam engine took us back in time and we all loved it, especially the children. Meeting Paddington was friendly and a good photo opportunity, we also enjoyed the shop and the ride on the miniature railway which is included in the price. Thankyou to the team.

wow what an absolutely fantastic experience… when we arrived we was greeted by a lovely gentleman who gave us our tickets directed us to where we was sitting and explained the journey and what will happen, he continuely came round the tables seeing if everyone was ok and if we needed help even with taking photos , we then got off and our fish and chips was waiting to collect they were very quick and the food was still hot and soooo nice, we then continued our journey.. so thank you to everyone who helped make our day so memorable x

We travelled on the Ecclesbourne Valley Railway from Wirksworth and had fish and chips at Duffield. The trip was extremely well organised. Jackie, our Fox and Edwards representative, checked in on us several times. Thoroughly enjoyed our trip and will book again.

Our trip was on the Blaenavon steam railway. The actual steam railway and the various model steam railways on show were excellent. The short journey was not very exciting and lasted around 45 minutes.
The biggest issue was the food. The fish was impossible to eat. My grandchildren couldn’t/ wouldn’t eat it. There was too much batter and very little fish, plus it was impossible to cut with a wooden knife.
I did complain on the train to the Fox&Edwards member of staff who at that point was getting complaints from other passengers.
I contacted head office and was basically told they were sorry the fish was not to your liking
Like many other people avoid this company

We enjoyed a steam train trip on the Llangollen and Corwen Railway. This was a Christmas gift and we thoroughly enjoyed the trip with lovely views over the Dee valley. The carriage was very clean and the fish and chips were very tasty. Becky was a great host ensuring everything was well organised. The chap on the train whose name I can’t recall gave us some interesting facts about the history of the railway. All in all a lovely day out.

Excellent cram tea outing on the West Somerset Railway today. The journey through the glorious Quantocks was memorable and we were very well looked after by Sarah and her team.