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Total costs were not clear at point of sale and my experience of customer service was poor and incredibly slow. It took nearly a month to get a refund. Disappointed with my interaction with this company.

Kate was super helpful when I had a difficult query to figure out. I’ve had bloods lost or delayed before with forth (not their fault). But their customer service has always been been ridiculously helpful in sorting things out. Will continue using them / Thank you!

What an amazing service. The results were extremely quick and thorough. This will be what I need to take it further with my GP. Very satisfied.

Simple and speedy test - a very positive experience as always

Like pulling teeth.

First test, sent off, only tested 3 out of over 20 biomarkers. One month delay.

Contacted support, they sent me a new test, brilliant I thought! But then I book another blood test, travel to the next city over to get my blood taken as nothing else was available, and send off my samples.

Over a month later, I check the dashboard and see that the results have been analysed, only there is no option to export them or even view them! When I press the option to view the test it just tells me to buy the next test!!!

Contacted support who told me to click the export but which, as is visible in the screenshot I attached, was not there.

I have emailed them AGAIN to ask them to read the email and look at the attachment to see that the button is nonexistent on my order!! No response yet.

£150 down and NO RESULTS after over 3 months. Actual joke of a company. Has delayed an important surgery!!!

I’ve been really impressed with this service. I’ve used it twice — once for a bespoke test and once for another service. Delivery was quick, the instructions were clear, and the app was easy to navigate. Results were returned quickly and were easy to download. The reports were informative and straightforward to interpret.

I have used Forth before for the liver/kidney test and found the whole process very easy to use for submitting a blood test myself, and the results easy to understand with their Personal Dashboard and it was also useful to get a Doctor to comment and advise on my results. Recently myself and my husband bought the Advanced Tests with a home visit for the Blood Draw. We needed extra support from their team with questions and so we could coordinate the blood test visits for us both. The customer service has been absolutely excellent, very friendly and helpful. Thank you especially to Lucy and Kate from the Forth Team for all your help. We will be using Forth again

Very quick results , I posted it on Friday morning and received results on Sunday.! easy ! Very impressed

Fast service. Got my results same day the blood arrived at lab. Doctors report very helpful. Will test again in few months

Everything as described, no issues.

Arrived quickly in the post. Really easy to draw blood (after following the instructions!). I recommend everyone takes a hot shower first as it certainly made it easier for me.

Process is quite straightforward. Dashboard with my results is easy to understand and I will be doing more tests in future.

Very slow service & very disappointed. Sent test in 9 days ago & still no result. Dashboard has been saying for the last week done but being reviewed & validated. Supposed to get a response to messages within 1-2 days, still no response.

I love everything about Forth other than when something goes wrong.
I need to reset my password but when I followed the password reset vis submitting my email, I received a text message with a link. No use as I needed my old password to proceed.
On second contact I received an email response with a link which would take me to a password reset page. All this produced was an error code 404.
In response to the reply, I was only ever using one device - my phone.

SLOW SERVICE. At one point it took me two whole weeks from my first email about needing a replacement kit, to actually receiving it. They take several days to respond to one simple email. They could have dealt with my problem in one instance but instead it took a chain of emails over 2 weeks. And they don’t have a phone number to contact them. It is incredibly frustrating and this level of customer service is unacceptable.

Ordered a test. Arrived quickly. When there was a problem with the blood sample, Lucy at Forth quickly resolved matters. Have used this company before and would use again.

The sample tubes lids dont always click on properly and then you loose all your blood on the floor and have to try and harvest more. But the worst, absolute worst, is you CANOT CONTACT THEM. They double billed me and took £100's from my account for 1 test - there was a problem witht he payment online and payment was sen twice. You cant phone them, just send an email and hope someone responds - and they are really slow to respond. I would love to speak to someone about this, but you cant.

Good experience, no issues. I like how you can add other markers on to your order. Competitively priced.

From start to finish the process was excellent. I opted for the base bloodline test, with 25 bio markers. Customer services were very responsive to my questions and acted very swiftly and efficiently. The phlebotomy nurse who came round to collect blood was very professional and friendly and took sample effortlessly. The results from the Doctor was literally within a day. The explanation, advice and guidance was excellent. This kind of feedback was exactly what I was looking for in helping me take control and maintain an ongoing healthy lifestyle. I will most definitely be going back to Forth on a 6 monthly basis to monitor my health.

The kit arrived within days of ordering. The instructions were clear, simple and easy to follow. I received updates every step of the way and the results were very well explained. I will definitely use them again.