Perfect for simple staples and some standout pieces, I always get compliments on my overshirts and just love that I’ve found an indy brand that makes well-produced items from good quality materials at... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very helpful customer service team when I needed their help returning items, past the 14 day window for doing it on their portal. Their assistance was really appreciated and they resolved everything f... Se mer
Ill health prevented me from submitting a return for exchange by a country mile. I had a very kind, concerned, clear and constructive e.mail from Tom which fixed the problem perfectly. This truly pe... Se mer
The items were dispatched really slowly. I ordered a pair of trousers and a jacket to wear as a suit, and both were the same material and colour but they were slightly different in colour.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shop Form&Thread for premium menswear clothing. Mindfully sourced from ethical factories using the finest materials. Transparently priced, slow fashion for men. Worldwide shipping. Free Worldwide returns.
Kontaktuppgifter
35 Coal Drops Yard, N1C 4DQ, London, Storbritannien
- hello@formandthread.com
- formandthread.com
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff are always very responsive and…
Staff are always very responsive and friendly whenever I have had an enquiry. Clothes are really beautiful - great quality, very trendy and a little bit quirky. I get comments on my shirts whenever I wear them!
I was nervous about my order mistake…
I was nervous about my order mistake but the team acted quickly and made the correction. Huge relief! Highly responsive. Thank you!

Svar från Form&Thread
Great customer service and top notch…
Great customer service and top notch product. Incredible company all around!

Svar från Form&Thread
Excellent product and customer service
Several things standout:
1. Product matches what's on the website
2. They ship the products out fast!
3. Their customer service is top-notch. Special call out to April who helped me through a sizing related matter.
4. The whole process was smooth.
All e-commerce businesses should aim to operate like Form&Thread. This is how you build a customer base that comes back for more.

Svar från Form&Thread
What a great company
What a great company. I had some issues with sizing but they went above and beyond to make sure I got what I needed.
The products are high quality and the customer service matches. Will definitely be back

Svar från Form&Thread
bad reviews are like buses
bad reviews are like buses. never given one and now 2 in 2 days.
i think the quality of clothing peaked a few years back and they are on a downward trajectory.
the system and processes seem somewhat complicated.
requested an exchange, then emailed them and stated i wanted a refund.
we exchanged emails. i checked if they had received the return. they had and a refund was being set up.
i have just received an email to say an exchange is on its way.
i could do without the rigmarole of dealing with this. unfortunately there seems to be a communication issue within the business.
i was 50/50 with buying the top but after buying up lots of gear from USKEES i thought i’d have a subtle change. shouldn’t have bothered and should have just bought a load of cheap FOLK in TK MAX. Money please!!!!
Excellent help from Form & Thread's Customer Services
I asked a question about the measurements of a particular item. April in Form & Thread's customer services was extremely helpful. She found out the measurements for me and also took the trouble to send me screenshots of how I should measure an existing garment to check the size. Very helpful

Svar från Form&Thread
The Item was sent to an incorrect address…
The Item was sent to an incorrect address and is being forwarded to me. I have yet to receive it

Svar från Form&Thread
Very frustrating
The shipping experience with this company left me feeling like I never wanted to order clothes online again. 14 days to check whether something arrived back at they're warehouse, and then god knows how many days to exchange and item.
Excellent
Excellent! Love the colours and materials. Quick delivery / exchanges if needed! Can’t wait to see what comes over the next few seasons

Svar från Form&Thread
Disappointing trend
As a long standing customer I am irritated and disappointed at the newly introduced practice of sending unsolicited emails to customers who have looked at items on their website and legitimately decided not to purchase. These follow up emails re sly and nagging and totally unnecessary. A self respecting company would respect the right of their customers to opt out of this form of of guerrilla marketing.
I wholeheartedly endorse this company
I wholeheartedly endorse this company. I’ve made two purchases, and despite a shipping mishap during the second transaction that resulted in a lost order, their customer service, particularly April, was exceptional. She was proactive, kept me informed regularly, and successfully rerouted our order. The cord trousers we bought are of superior quality, with an excellent fit, and a rich texture and colour. My sincere thanks to the team.

Svar från Form&Thread
I have ordered for my husband as a gift…
I have ordered for my husband as a gift one pair of pants and one overshirt for the first time. Unfortunately they didn't fit him so well (my husband is very tall and they were a little short) but were of very good quality and looking very neat. I contacted the customer service and was absolutely impressed by the amazing service the gave. They were totally okay for me to return the clothes and took charge of everything. I really wish my husband wasn't so tall as Form and Thread would have become his wardrobe staples. I couldn't recommend them more.

Svar från Form&Thread
Excellent quality
Excellent quality shirts, fairly priced, and great customer service (particularly online). Highly recommended.

Svar från Form&Thread
Absolutely fantastic jacket
Purchased the gallery jacket and it's absolutely fantastic.
Great style and lovely material. Dispatched next day.
So pleased with both the garment and the company.
Hoping to buy another one in a different colour once they have them up for sale again.

Svar från Form&Thread
Great communication
Great communication! I replied to the friendly email thanking me for my purchase with a query that that was resolved the next day. This organisation is definitely customer oriented.

Svar från Form&Thread
Quick Answer
Asked for some information about measurements of overshirts. Got back to me in a very short time with all the information I needed.

Svar från Form&Thread
I could go on and on...
Okay...super well done garments. Super fast delivery, like weirdly fast - and I live in the US. No logos, thoughtful designs...yah. Very smart gear.

Svar från Form&Thread
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