Formal Complaint‑The account was archived without reason, making login and withdrawal impossible, and no one is handling the issue.
In June 2026, I found my trading account status was changed to **archived**, and I could no longer log into my account. I contacted your support immediately to resolve this issue.
I have sent multiple emails to your official support mailbox, but never received any reply from email support. Only live‑chat agents responded to me. Every time, live‑chat support promised that I would receive a resolution within **24 hours**.
Two months have passed since my account became archived. Up to now, I have not obtained any official reply or solution from your side. My account remains archived and inaccessible. When I tried password reset, I did not receive any reset email from your system.
Crucially, there are still funds held inside this account. Due to the archived lock status, I cannot log in and therefore cannot submit any withdrawal request. My funds are blocked on your platform.
I have followed your support process but your repeated 24‑hour commitments were not fulfilled, which has harmed my legitimate property interests. I formally request:
1. Investigate the reason why my account was set to archived status.
2. Restore normal login access to my account as soon as possible.
3. After access is restored, allow me to freely manage and withdraw my remaining funds.
4. Provide me a written email reply with full investigation result and resolution within your official 15‑business‑day complaint‑handling period.
I keep all live‑chat screenshots and email sending records as evidence. If this complaint is not properly resolved, I will escalate my case to relevant regulatory authorities. I will also disclose my experience publicly to warn other investors against ForexMart, to prevent other traders from suffering the same situation of archived accounts and trapped funds.

Svar från ForexMart







