Foresters Financial Omdömen 988

Made things easy to understand, very helpful and patient

He just gave the service that my mother received and that makes me feel good

Mark gave me the information and advice I was after very clearly and ensured that I understood all that he was saying throughout.
My options were set out in a very non-pressured environment which gave me the confidence to make a well informed choice, which was still my own.

Very patient and understanding and very knowldgeable to help me for my particular need

Lee was very clear and professional with his advice to my daughter who turned 18 today. He covered all options available to her and was particularly helpful when explaining stock market volatility which was a relevant point of discussion. Overall very impressed....

Mark Barron was extremely kind and informative when giving guidance on my child trust fund. Could not recommend more.

Foresters provide great advice, are very supportive and make it easy to understand and work with them. The portal is very easy to use.

Lee Connor was very helpful and friendly. And acted like a human being when we chatted and was very informative whilst still having a personality.

Chris Graham has been helping us with our finances since our son turned 18 in 2024 and his Child trust fund matured. He is extremely reliable, professional and knowledgeable with regards to ISA's and ex CTF's. I would certainly recommend him.

Very friendly and helpful service.

Excellent customer service. Helpful, none pushy and knowledgeable.

I love Foresters, they make everything so easy, my advisor Tim Fryer is the best! He is amazing at helping with the products they offer and helping us to find what will suit us best. Thank you Foresters!

Straight to the Point, Offered useful information, what i was looking for.

Well, one thing that is certain about Foresters Financial is that they absolutely do not pick up their phones. I'm still on hold as I speak and it's been up to an hour on hold. When told to do the call back option, nobody called back. I'm giving them a one star because I can't even talk to a human being.

Very Usefull and professional

My adviser was nice, clear, repeated what I didn't understand, was ready to answer questions, and made me feel confident while handling my money.

He was really polite and respectful and made sure we understood everything. He made everything very clear and we are thankful

Lee is fantastic at explaining options and helping with any questions we have

Lucy was extremely professional and helpful, and incredibly insightful with providing me with the relevant information to make the best choices.

Thanks Lucy!

We had a Forester’s policy for my husband who passed away Nov 17. Let me start off by saying this company has the worst customer service I’ve ever experienced. They are absolutely terrible at keeping notes in your file from one call to the next, and the misinformation reads to me as blatant lies to the customer.

After delay on delay, we were finally told the payout check was on its way. When that check was mistakenly redirected back to a different city, we requested a cancellation of the payment and an immediate reissue of another check. We were told that this would be rushed, and I would have the replacement check in my hands within two days. I was also promised that I would receive an email with a tracking number to follow up with the progress of the incoming replacement check. The 2 days passed and there was no cheque, and I never received a tracking number as promised. When I called again, I was told a completely different story. I was told that the check was absolutely canceled, but it would take up to two weeks for another check to be issued. I was extremely upset by this and felt like I had been lied to.
Then, the following week the initial check suddenly showed up at my agent’s office. I told him to destroy it as it was canceled, and we were still waiting on the replacement check to be issued. Not feeling comfortable doing this my agent contacted Forester’s who assured them the check had never been cancelled and to go ahead and deposit it as no other check had been re-issued. This completely contradicted what I had been told.

Based on the new information, I deposited the check only to receive notification from my bank 3 days later that it was bounced back. I am dumbfounded at the amount of lies, said to both myself and my agent regarding this payment.

This has been the most stressful ordeal I have ever gone through. It’s hard enough losing my husband of 44 years but to be put through this by this insurance company is beyond torture. My husband’s ashes are still sitting at the funeral home as I don’t have money to pay for his cremation until I receive the insurance money.