forefrontdermatology.com Omdömen 27

I have been seeing Hannah Wilson for over a decade but the patient care is so bad here now I have to switch. I had a really bad stress related break out. They ignored the message sent through the patient portal so I had to call several times to get someone to answer the phone. When I speak to the nurse, Danielle, she tells me that I need to make an appointment to come in (it is a two hour round trip to do so) and they will send in the rx to get me through to the appointment to stop the breakout. I call and make the appointment and have to call several more times because no one answers the phone only to be told I have to wait 11 more days until my appointment before they will send the rx in. My flair up will be so bad and painful by then. I had to spend $90 for a teledoc visit to get the rx I need to stop the flareup. Money over patient care now plus everyone us rude and does not respond to outreach. Don't waste your time here. I am transferring care to another provider.

Unclear if their call center is really bad AI or high key intelligently impaired offshore resources, but either way, a firm that’s charging out the nose for appointments should have a better solution for simple scheduling. It’s nearly impossible to get ahold of the local office to schedule and the phone tree processes are HORRIBLE.

Beware! My family has been going to this location for 20+ years. Since being purchased by forefront dermatology the patient customer service has been extremely poor. We had to change an appointment due to illness and the office let us know there would be a fee charged and could not tell us the amount until decided by a manager. In addition, they would not reschedule the appointment until they knew how much the fee would be.
We have never experienced anything like this at a doctors office. We have choices and will choose not to return to this office in the future.

I am disappointed with my experience at Forefront Dermatology in Richmond, VA., particularly regarding communication and billing transparency.

I scheduled my appointment for a specific concern unrelated to biopsies. During the visit, the dermatologist elected to perform two biopsies in the same area without clearly explaining why two procedures were necessary or that I would incur additional procedure and pathology charges beyond the office visit. I was not given a meaningful opportunity to understand the financial implications beforehand or decide whether I wanted to proceed.

What made the experience more frustrating is that the biopsies ultimately did not provide any diagnostic findings or meaningful answers. Receiving significant charges of more than $700 afterward for procedures that were not the reason for my visit and were not clearly explained felt very unfair and unexpected.

Additionally, my interactions with the billing staff were disappointing. Rather than showing understanding or professionalism when I raised reasonable concerns about the charges, the communication came across as dismissive and rude.

Patients deserve clear communication, informed consent, and transparency regarding costs before additional procedures are performed. I hope the practice improves its approach to patient communication and billing discussions moving forward. I will never return to this practice, it was a complete waste of time and money!

I was initially helped by Katie, who seemed to be in a big, fat rush! She didn't want to answer questions, which leads me to the next issue,Dr. Margaret Max who did the surgery. It was only last minute I was informed this very minor surgery of removal of scar & biopsy; which I thought was a small cyst, could give me a scar as well. I know for a fact nothing bled from any wound on my side, which is the only way it would be a scar. The way the wound was sewn up after the biopsy tool took out a chunk of skin, it now has two small divets on either side of the 2 stitch scar. Probably because she did not excise it in shape of a football, which I have had before for a larger mole, and left no divets. Not happy with the surgery and not happy with Katie.

DO NOT book an appointment with Forefront, especially in New Richmond with Holly Reynolds-Buchen, PA-C. She's horrible - clueless! She looks at skin all day long, that's her job as well as determine best treatment for best outcome. NOT her, she's not even curious and has zero "bed side" manner. During my appointment, it felt like I was wasting her time! Definitely, NOT worth the $178 appointment! Again do NOT use this PA, Holly, do NOT use Forefront. Forefront, do better!!!

Skin cancer warning. Wanted to share my experience as I’m very upset and disappointed. I have a history of melanoma. 6 years in the clear but now hyper vigilant on early skin detection and changes. For several years was happy with Forefront dermatology until the doctor I had left the practice 2 years ago. During my annual skin check with the newly assigned dermatologist, I brought up a spot I had concerns on. The male physician dismissed it and said the “spot was fine”. I reminded him of my history and felt concerned on the spot and would like it tested. He disagreed and assured me it was fine.

Fast forward another 6 months and again came back to Forefront dermatology. I brought up my concern again on the same spot. I mentioned that during using skin self tanner the edges of the spot do not look right to me and could we please test the spot to be safe. For the second time my concerns were dismissed. I reminded the physician again of my skin history and how important it is to me to be proactive. My concerns for the second time were dismissed.

At this point I wanted a second opinion. Went to another dermatologist in the area. The physician on my very first visit heard my concerns. With my medical history and risk she also felt it was a good idea to test the spot. Fast forward to my test results. The spot was indeed worth concern! It came back as precancerous Aptoic keratosis. Which left untreated turns to skin cancer.

Thankfully I’m getting it treated and caught in time. I’m so angry my numerous concerns with Forefront dermatology were dismissed. Skin cancer can be deadly but VERY treatable when caught early. Their sole purpose to treat skin conditions they would not listen to their patient. Be careful going to Forefront with their current physicians. They used to be very good but those doctors have since left their practice.

I was 5 minutes late. I know it was my fault. I begged them to take me in, even offered to pay whatever they wanted, because I have a horrible red face rash and I was desperate for care, but the receptionist was cold and unreceptive. she said the doctor wouldn't take me. she did reschedule me, but I will never go back. I won't let a place like that be in charge of my health care

I went here for the removal of an agioma. I was told by the Doctor that insurance would not be billed, but that the fee was $100. I paid that amount and the procedure was performed. The procedure was NOT successful (the angioma was still there) and I keep receiving bills for an additional $63. I called the office and explained the situation. No solution was offered. I was told that the additional charge would remain as being owed and I was not invited back in to have the problem corrected. I am giving this place one star because of the ineffective treatment, unclear charges and clear lack of care shown for fixing the issue.

I saw Dr. Rama of Plymouth for a cosmetic procedure, (for which I had paid in advance) after which she billed me for an entirely bogus pathology lab service that was never ordered or performed. This appears to be a pattern for this practice. The Department of Justice reports that Forefront recently paid $850,000 to resolve allegations of false wound procedure claims. That is a lot of bogus claims! Unfortunately, Trustpilot does not allow me to provide the link, but just good "Forefront Justice Department.

Doctor Gina Spohn out of the Green Bay, WI office came into the room after 20 minutes waiting in the office and said I hope we can cover all that you want to have looked at. I only wanted her to look at my one toe to see if infected. She left the room quick and did not finish answering all of my questions. This was my first visit and last.

The practice I've gone to for years (excellent in every way! I drive an hour to see them) sold to Forefront for billing. I've had two bills, and both have been a nightmare to pay.

I know they'd prefer credit card online payment, but I preferred to send in payment via online bill pay; the information straight from the invoice wasn't accepted. Hey - problems happen, so I went to the text they sent to verify the invoice information.

The text link to the site - 'this service isn't available.'
The email link from the emailed invoice - 'this service isn't available.'
Tried the patient portal - 'we don't know who you are - call our office.'
Called the office: the message is ,'pay online or call us when we're here'. They are only there during working hours - OUR working hours. You can't email them, leave a message, text, NOTHING. I'm not even disputing the charges - I'm just trying to pay them!

The first experience was just a few weeks prior. The practice required that I leave a card on file to use for payment; I don't like to do this, but I've long complied. Then I get an invoice - over text - from Forefront; they need all my card information so they can collect! I don't know if this is fraud or what. I call, get a person who I can barely understand (nor can she understand me), and they say they don't get card information from the practice, but I can provide it over the phone. Not a chance. The entire call took almost 1 hour from my call. Thankfully, the practice agreed to handle charging my card from the office.

I pay my bills on time, every time. But Forefront? They act like they're doing you the favor in allowing you to pay them. How they want. When they want.

I'm done - sadly, when this is closed out, I'm leaving this practice I've been at for over 10 years.

I am very disappointed about Dr Anselmo,Freidrich. Visited him twice. Didn’t find the cause of my itching at. Even I told me several times about extreme itching at nighttime. Later two visits to PA Joanne Towers who is much better. She tried different medicines and blood tests. Still not found the cause of the itching. Later, my sister called me and found out that it is scabies that causes the extreme itching at nights which allergy medicines don’t work. My mom got it from nursing home. My siblings got it from my mom while visiting her. My sister said her dermatologist investigated her itching skin and found the scabies tunnels. If Dr Anselmo investigated my itching skin at my first visit, he should have found the cause right way. But he didn’t. There should not be necessary for my 2nd, 3rd, 4th visits. All these visits cost insurance nearly $1000. If the Dr Anselmo found out the scabies as the cause of my itching at nights, he wouldn’t be able to charge this much money. It’s because of his ignorance that caused me 4 doctor visits and near $1000 charges. My insurance covered most of them. But this greedy practice still trying to send me the remaining bills. If they continue to send me bills, I will ask a liability attorney to sue their practices.

They do an excellent job of not answering the phone. This goes for their billing department or their main office. The lowest quality of customer care of any doctors office I know of.

Despite being on time for my appointment as well as completing check in at home, they call back appointments scheduled AFTER me. I inquired with the receptionist if I was really checked in and she explained “it’s just the way the paper falls.” What does that even mean? How insignificant am I to you? Then the nurse-like lady became angry because she told me that I was there for ZEEMA follow up & I don’t know what that is. Is that a medicine? A disease? “It’s in your notes!” she exclaimed and then slammed the door on her way out. That was all it took to trigger my Panic Disorder. I began shaking, crying; it was humiliating & is irrational to the rational.…I had to request that she NOT return to my exam room. I couldn’t get out of there fast enough! The staff could benefit from empathy training as well as professional development on working WITH the mentally disabled so as not to unnecessarily create a threatening environment for a patient. Definitely do NOT call the number they give you. Forefront just got rid of the Americans and outsourced the call center to another country that doesn’t speak English as a first language. They put you on a ‘hold’ and the phone disconnects. The office never gets messages and/or returns calls. I consider Forefront to be unAmerican and wish they would return their call center here. It’s a necessary connection for patients receiving treatments or needing their prescriptions. Bring the call center home and hire back our citizens.

Stay away from this company. They bought the dermatology practice I have been going to for years. After my first appointment with this new owner, where I paid my $40 co-pay, they sent me a bill for $1,250. After spending half-a-day of my time to clear that up, or so I thought, they just sent me another bill for $223. They are either incompetent or fraudsters.

Very poor service a complete waste of time I would not trust a word that comes out of any of them. I had a visit with Dorissa Lea Brivchik she was rude and lied to me. They are over charging for services not provided. let's not talk about trying to talk to them about it. they just get even ruder and lie more. Stay away. UPMC should not be sending people here. I hope they get a big kick back.

Canceled my appointment 2 hours prior to the appointment time. Very unprofessional. Already had child care at my house to watch my kids so i could go. Ride was about to leave to come get me. Now i had to pay for childcare and not even get to go to the appointment. Will not go back to them. Now i have to go to the er and see if theyll remove a cyst on my back that is very painful

I highly recommend avoiding this place! My coworker and I went here because it was conveniently close to our office and the doctors were in-network with our insurance.

We were assured that the appointments we scheduled would be fully covered by our insurance. I had a check-up for athlete's foot, and my coworker had one for hair loss.

However, what they failed to mention is that none of the lab work was covered. I received a bill for $432, and I never even got the test results. My coworker's bill was $900 for the same situation.

I've called the office multiple times and left several messages, but no one answers. The voicemail promises a call back within 24 hours, but we never received any response.

Don't waste your hard-earned money here at the berwyn location

I'm not one to leave messages but this time I can't stand how angry I left there and so that it doesn't happen again to someone else. I have been working for this appointment since December 2024 because for my health insurance I needed a referral that only lasts 1 month, when I was finally able to get it, I proceed to make the appointment and the person who attended me did not realize that She gave me the appointment for a date that the referral was going to be expired. I arrive 15 min. early on the day of the appointment, the lady on the front tells me to start filling out some paperwork for a new patient and they know that it takes a while, and the secretary waits for me to finish and tells me that the REFERRAL is EXPIRED??? What office waits on the same day as a patient's appointment to tell them that their referral is expired. Well, she tells me to call my primary care physician so I can get another referral for today. Not believing that they have made an appointment with the expired referral, I call my doctor, and I manage to get him to fax another referral, and I sit in the lobby to wait, and I see that no one does anything in the office. I stand up to them to ask if the fax number I gave them was the correct one and the secretary tells me in that moment that the 15 minutes of grace have passed so that the doctor could see me today. I COULDN'T BELIEVE IT. I told her that how was it possible that this was NOT MY FAULT that the person who made the appointment did it knowing that the referral was going to be expired and the most that bothered me was that the secretary would see me sitting there and NOT TELL ME THAT THEY COULD NO LONGER SEE ME. I WILL NEVER GO TO THIS PLACE.