Fondy Omdömen 

144
TrustScore 2.5 av 5

2,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Absolute scammers - DO NOT USE! Holding our money for six months - no responses. It’s (£25k+) - interface doesn’t work either! I need to warn you if you use this payment gateway they will steal your m... Se mer

Betygsatt 1 av 5 stjärnor

Уже несколько месяцев пытаюсь подключить оплату на новом сайте. Все начиналось хорошо. Менеджеры быстро связались и начался процесс удовлетворения требований для подключения оплаты на сайте(регистрац... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Компания не выполняет того что рекламирует. Имея легальный бизнес, являясь ФОП - плательщиком налогов , предоставляя услуги FREELANCE, отправиви все документы, - получил отказ. Это прежде всего... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Bardzo ładna strona płatności dla klientów (wpisywanie danych karty w grafice karty) i wiele opcji płatności lokalnych dla klientów polskich i zagranicznych. Co bardzo ważne wypłata środków w walucie... Se mer

Företagsinformation

  1. Betalningstjänster

Skrivet av företaget

Fondy is a leading one stop payment solution for cross border commerce, marketplaces and platforms that enables them to move money without friction. Our tailor made payment flow harmonises the entire journey from outgoing payments to incoming and all the intricacies in between. With Fondy, businesses can accept money and make payouts to partners in the currencies of their choice, while enjoying hassle-free online payments worldwide via convenient local methods.


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

144 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,7

Alla omdömen

(144)

3 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Great company that understands my…

Great company that understands my business and my buisness’s shopping cart payment needs, allowing us to take payments form any of our EU customers in there local currency proving the most cost effective and efficient service. So much better than our previous supplier.

13 januari 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bad experience

You will spend a lot of time registering and activating the merchant, and as a result, you will receive a refusal without explanation and reason. I do not recommend working with this service. Bad experience.

12 januari 2021
Omdöme utan inbjudan
Logotyp för Fondy

Svar från Fondy

Hello :)

Thank you for taking the time to review your recent experience with Fondy, we appreciate your interest in our payment products and services.

We understand your frustration here and are saddened by your impression of us. Please note our rules and requirements, which are in place for security.
https://fondy.io/gb/prohibited-list/
https://fondy.io/gb/sales-channels-requirements/

If you would like our risk team to review your declined application please feel free to appeal. We are happy to support and assist you. Reach out to us with your Full Name, Business Name and contact details.

We look forward to hearing from you.

Best wishes
Fondy

Betygsatt 1 av 5 stjärnor

cards keep getting declined

I have been trying to make a purchase for the past week and my cards keep getting rejected. Three different cards, all of which I have used for international purchases. I called the bank and they assure me the cards are fine, but they keep getting rejected.
I wrote to the support email and all i got was the instructions telling me what I have already done about 5 times.
Service like this is probably affecting the clients that are paying for this service because customers like me cannot make a purchase.

17 december 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic company

Fantastic company, highly recommend for payment processing. We try the lot of processing companies with big names but after a few months we start to get the lot of problems, bad services, no support or just cancel our account with no reason.
Fondy is good company, quick integrations, best support on any stages.

25 november 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Customer Support

This is my first time leaving a review, but to clarify, we're currently in the process of applying to use Fondy as our payment processor.

Earlier today, I was given a call by a truly helpful Fondy representative who guided me through the application process while gathering all relevant details.

Although we're a small business, I was treated with kindness, patience and true professionalism over the phone. My emails have also always been responded to in a timely manner.

Although we are yet to test Fondy's payment processing solutions, their support deserves recognition and praise.

24 november 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Zadowolony klient

Płatności Fondy zrobiły na mnie ogromne wrażenie. Są szybkie i bezpieczne. Łatwo mogę zarządzać moją firmą z profilu sprzedawcy. BARDZO REKOMENDUJĘ!!! Opłaty są również tańsze niż w PAYPAL!!!

17 november 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible and slow service

Terrible and slow service, rude support, constant payments and payouts issues, there's no place for this type of services today. Try to avoid it for you business!

25 oktober 2020
Omdöme utan inbjudan
Logotyp för Fondy

Svar från Fondy

Hi David, thank you for your feedback. We're sorry to hear you are not happy with our service and we apologise if we caused any inconvenience. Our customer's voice is what we value the most and any type of feedback, negative or positive, is extremely important to improve our product and service. We have tried to contact you but there was no answer. If you’d like to investigate your case further, please reach out to our support team at support@fondy.eu with details of your experience with us. Thank you, Fondy team.

Betygsatt 4 av 5 stjärnor

Declined 3 cards 15+ times. Entered correctly.. Support says "3ds password wrong" no, no it isn't wrong at all.....

Well. I assume this service would be great. If it didn't decline 3 different cards with available funds more than 3 times whilst trying to purchase merchandise from Russia whilst residing in the US. I'm extremely frustrated with this company's service. Others who waited for the merchandise to release had the same issue. I am not the only one. They say "you are incorrectly entering your 3ds password" yet in checkout they don't even have a checkbox for the card holder's name perhaps THAT'S why it isnt working? Screw this company honestly. I have contacted support and they just gave me the BS your card credentials were wrong, BS. I can read, and i can type. I can type 95+ wpm easily. This company needs to do something about this error code "2015" if it's 3ds related perhaps my bank needs to have my NAME ON CARD information in order to pay yeah????

EDIT: Fondy got in touch with me and let me know what the issue was. IT was that my bank Regions does not support Fondy's 3Dsecure process of secure transactions and since it was an overseas international purchase there may have been some issues. I did call my bank, and they said it wasn't on our end, but i looked up and realized that Regions does not support 3DS. It still doesn't really explain why the mastercard i tried didn't work but perhaps that card too isn't meant for international purchase. Thank you Fondy for your customer service and patience with my frustration. Appreciated.

27 juli 2020
Omdöme utan inbjudan
Logotyp för Fondy

Svar från Fondy

Hi Dalton,

we have examined the issue you had with the checkout on the Merchant's website you tried to process your payments through and yes, we can see where you attempted to make the payments with the different cards via the Google Pay option. We also can see that the payments were declined by your bank, which is the issuing bank in this case. So the error code was generated by your bank blocking the transactions.

We note that this website has numerous US customers who use the Google Pay option without issue and this looks to be a permission issue with your bank. You would need to ask them why they blocked the transactions via Google Pay.

We are sorry that this has caused you so much stress and unfortunately, it is something outside of our control but as you may well know, many US banks will block payments to Russian websites, so it would be best to seek clarification from them first.

We wish you well and hopefully you can obtain the products you seek soon.

Best regards,

Fondy Team!

Betygsatt 4 av 5 stjärnor

Great Process

Excellent flow through the companies process with no complications. Very easy to use and support functions respond in a timely manner.

14 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very professional outfit to deal with

Very professional outfit to deal with. Quoted me very keen rates and their sales guy Niall Smyth was extremely knowledgeable about e-commerce in Ireland right now. Picked up some great tips from him.

10 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Service.

Fondy have been processing our payments for the last year and as a small start up they have been the perfect partner. As we have scaled up operations, there support has managed all the hurdles expertly for us and have been impressed with the integration from day one.
Delighted to see them rolling out new capabilities on their platform and I'm a very happy client.

10 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

So far so good

So far so good. Quick setup, competitive rates and really good communication.

10 juli 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great support staff.

Happy to give a shout out to the support team at Fondy. Our company has been using Fondy for the last year and anytime we had an issue, their support team were an absolute pleasure to deal with and resolved problems really fast. Thankfully we haven't had many but I always feel reassured knowing that they are available to us 24/7.

9 juli 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I have been using Fondy for my online business

I have been using Fondy for my online business since December 2019 and I have had a great experience with them. A bit long to set up as they ask for a few papers before activation but I think this is an industry standard. Settlement is weekly but commission payments are all regular and reliable and fees are lower than other providers I work with. Good customer support and the platform is user friendly. I can definitely recommend Fondy for online payments

9 juli 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They are scammers

They are scammers

Untill now i didn't receive my money more than 6 k, they block my account with no reason, even i didn't get any info why my merchant was block and why i didn't get the payout they just keeping telling you we are waiting the response from the team about your case....... its now more than 25 days and no answers after that. They are not clear and the worst processing payments in the market avoid them and keep your money safe.

I made a mistake I didn't make research about this company first here in Trustpilot, because I f I see these bad reviews I will not be scammed, so you who is reading my review don't fall into the same trap. Their fees are higher and they don't support Amex card and I lose a lotfs payment with a theme more than 50% as their system is not reliable.

They just want to steal your money! when you start making a big number I will report them in law and pursue by law if they will not release my money

9 juli 2020
Omdöme utan inbjudan
Logotyp för Fondy

Svar från Fondy

Thank you for taking the time to review your experience with Fondy, we appreciate your interest in our payment products and services.

We understand your frustration here and are saddened by your impression of us. Please note our rules and requirements, which are in place for security.
https://fondy.io/gb/prohibited-list/
https://fondy.io/gb/sales-channels-requirements/

If you would like our risk team to review your declined application please feel free to appeal. We are happy to support and assist you. Reach out to us with your Full Name, Business Name and contact details.

We look forward to hearing from you.

Best wishes
Fondy

Betygsatt 1 av 5 stjärnor

Scam and Bad service and they are clearly do not care about their customers

Bad service, withholding money and keeping a reserve, charging extra fees out of no where, stay away from this service! Go to another payment provider they will take better care of you, they also don't take Amex, and they don't disclose the bank they work with, which give you a GDPR issue as you can't justify where customer data is to your customers!

4 mars 2020
Omdöme utan inbjudan
Logotyp för Fondy

Svar från Fondy

Greetings! We are sorry to hear about your experience but all of the information about the fees and rolling reserve details is noted on our web site https://fondy.eu/en/tariffs-fondy/ and can be always checked in the contract before it is signed.
We always work on expanding the payment methods that are available but currently Amex is indeed unavailable, we hope that it will work in the future. Currently all Visa and MasterCard methods are available.
We work with multiple banks within international banking system and we uphold all required norms of GDPR, we disclose all necessary information after receiving an official request.
Caring about customers is one of our highest priorities so please tell us if you have any suggestions that we can work on to improve our services.

Betygsatt 1 av 5 stjärnor

Do not wast your time

Do not wast your time, this company is a joke they asked you every day to provide them with a lot of papers, you think that you are approved, about 2 weeks questions answer, finally this day i received this email:
Unfortunately, cooperation with your project is not possible. Every project is checked individually, according to the inner requirements of the moderation department. If you have a different project then it will be checked separately.
My advice for you reviews reader Do not think this company is a good solution for you just keep moving to try to find a professional company to get what you need

27 december 2019
Omdöme utan inbjudan
Logotyp för Fondy

Svar från Fondy

Dear Sir,
We are sorry to hear that your experience with our company was not a positive one.
We are a FCA regulated firm and as such have regulatory AML obligations that we must adhere to. We adopt a Risk Based Approach to conducting due diligence checks on all applicants and we will always meet our regulatory duties to know our customers. This sometimes involves requesting additional information about the business activities of our Merchants. From the wording in your response, we can assume that your business may have been subjected to enhanced due diligence checks, which means a longer onboarding process. As part of that process, there may be risks present that are not acceptable to our payment partners and unfortunately, we are left with no option but to decline the application. We understand that this can be frustrating for all parties involved but we will never ever circumvent regulations to win customers.

Betygsatt 1 av 5 stjärnor

The Fondy.eu reject my card

I have a visa card from N26 bank. The Fondy.eu reject my card, but before I have never an issue with any payments for fly tickets or book a car/hotel.

22 november 2019
Omdöme utan inbjudan
Logotyp för Fondy

Svar från Fondy

Thank you for contacting us.
This issue has been resolved. You can repeat the payment with your card.

Betygsatt 1 av 5 stjärnor

Avoid this company not serious / safe

Avoid this company not serious.
This company have bad problem at verification process.. as they request many documents for nothing..

What i didn’t liked is the way ask too personal info about the project..

They keep you waiting for 10 days or more and after without any reason they reject the approves..
P.S We talk about a legal service.

!!!Unfortunately we are not able to sign any agreement due to our acquiring banks' restrictions. We are very sorry about that, we hope you understand and apologise for any inconvenience caused!!!

Just move to a serious company stripe and all is ok.

Avoid this guys!

18 november 2019
Omdöme utan inbjudan
Logotyp för Fondy

Svar från Fondy

Dear Sir/Madam,

We are sorry to hear that your experience with our company was not a positive one. We have searched our database and are unable to locate anyone making an application with the business name you are posting this review under. We have also searched online to locate such a business but again, there doesn’t appear to be a company operating in the EU/EEA with such a name.

We will still feel it appropriate to address your concerns about the level of invasiveness when it comes to account opening. We are a FCA regulated firm and as such have regulatory AML obligations that we must adhere to. We adopt a Risk Based Approach to conducting due diligence checks on all applicants and we will always meet our regulatory duties to know our customers. This sometimes involves requesting additional information about the business activities of our Merchants. From the wording in your response, we can assume that your business may have been subjected to enhanced due diligence checks, which means a longer onboarding process. As part of that process, there may be risks present that are not acceptable to our payment partners and unfortunately, we are left with no option but to decline the application. We understand that this can be frustrating for all parties involved but we will never ever circumvent regulations to win customers.

We are happy that you were able to locate the services of another payment provider and wish you continued success in your business endeavours.

Best regards,

The Fondy Team

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