This is James D., the Manager of Fly First Class International.
Your review is very concerning to us, and we take this matter seriously. However, our booking agents were unable to locate ANY booking under the name provided in your review.
Some customers occasionally confuse us with other online travel companies and randomly posting review to vent their frustration, so we kindly ask that you direct your complaint to the correct supplier.
Based on Trustpilot reviews of our business over the past 30 years, there has been only ONE dispute involving a refund request for a non-refundable ticket.
By comparison, many major airlines and travel agencies — including British Airways, American Airlines, United Airlines, Delta Airlines, Lufthansa, KLM, Emirates, and Qatar Airways — have received thousands of negative reviews and complaints online over the years.
As a matter of fact, Trustpilot — a publicly traded company in the UK under the ticket symbol TRST with a 1.3 billion USD valuation — currently has over 66,000 negative reviews and complaints on its own Trustpilot account. You should submit a formal letter to the UK Financial Conduct Authority requesting an immediate investigation into Trustpilot trade practices on behalf of their investors.
Our office has been in business for over 30 years, handling thousands of business and first tickets worldwide for customers across the United States, Canada, Asia, Australia, and Africa.
Our record reflects an exceptionally high level of customer satisfaction, repeat business, and long-term client trust built over many years. This demonstrates that the vast majority of our customers are highly satisfied with our service and have confidently traveled using our business and first class tickets for many years.
As our customers are mostly corporate executives, professionals, or seniors, many prefer to keep their travel and financial activities private and do not share their experiences on public review platforms. Over the past two decades of working with these clients, our company’s main focus has been on one-on-one tailored service, competitive pricing, discretion, and confidentiality rather than public acknowledgement.
We respectfully request that you delete this false review and contact the correct supplier directly regarding your concern.