ASIANA AIRLINES INC. Omdömen 67

Flug wurde Monate nach der Buchung verschoben - um 24 Stunden nach hinten! Dadurch Zusatzkosten wegen zusätzlicher Übernachtung und Streß mit dem Arbeitgeber. Wenige Tage vor dem Abflug dann noch eine weitere Verschiebung um eine halbe Stunde nach hinten, was den Anschlussflug sehr stressig machte. Das Flugzeug wurde kurzfristig geändert, dadurch waren die reservierten Sitzplätze aufgrund der anderen Bestuhlung hinfällig. Durfte dann 13 Stunden auf einem grausamen Platz sitzen. Keine Mail mit dem Hinweis, dass der Check-In geöffnet ist. An Bord ständig (!!) sinnlose Durchsagen, selbst bei minimalsten (!!!), kaum spürbaren Luftbewegungen, wurde man umständlich über Bordmikrofon aufgefordert, sich hinzusetzen. Schlafen ist so vollkommen unmöglich. Bordprogramm mit wenig Auswahl und langweilig. Es gab keine Durchgänge mit Getränken (außer bei den 2 Mahlzeiten) und auch keine Mitteilung, wo man welche bekommen könnte (bei einem 13 Stunden-Flug). Alles in allem in vielerlei Beziehung sehr schlecht!

Absolutely horrific experience buying flight ticket. Worst website that I have seen in my whole life. Had to repeat the transaction at least 5 times. Something always broke down. Terrible terrible terrible.

No vegetarian option. Couldn’t order one. Couldn’t eat anything.

I travelled with Asiana Airlines at the beginning of July from Tokyo to London via Seoul. It was a good price with I think a 2hr30 layover which I was happy with. I booked it in January however come February my flight times were changed to give me a 40min, later updated to 50min, layover. This is where my problems started. I did not feel that was enough, I didn't want the added stress, especially as the next London flight with Asiana was 24hrs later. Contacting them was a nightmare, their UK line does not work, it just goes to voicemail, I called at all different times of the day with no luck. After 40mins on hold I got through to the US line only to be told after we discussed it for 20 mins that she couldn't do anything as the flight doesn't go to the US. Not sure why she couldn't tell me that when the call started. I tried calling the Japanese and Korean number multiple times too but despite selecting the English speaker option I never got through to an English speaker. My Japanese is unfortunately not good enough to deal with changing flights.
I filled out the form saying I wanted to cancel the flight or was open to changing the flight to one that had an 8hr layover.
This took many back and forth forms as you are unable to just reply to the email you have to complete the form every time. They kept insisting that 50mins was enough and implied I was being dramatic. Yet they never confirmed what would happen if I did miss my flight. They also never addressed the UK number not working. I finally got it changed to flying from Tokyo HND (rather than NRT) with an 8hr layover in Incheon instead.
The flights themselves were fine, exactly what I expected for the price I paid. The staff were lovely, the seats were fine and I didn't really use the entertainment so won't comment on that. The food other passengers had looked really tasty though my low lactose meal has never been near seasoning.
I will say that it took over 1hr30 to get from the plane and through security so I'm glad I did get it changed to the longer layover.
I don't think I'd fly with them again unless there were no other options.

5 Stars for Flight Operation - Deserve the title of Skytrax 5 stars airlines. Excellent food (even for economy class), fairly spacious seats, good attention from cabin crews and punctual flights.

When things go as planned.

Here are the caveats: -
1. as common in most non-English native airlines in the East Asia, customer services could be more restrictive and slow to non-Korean customers outside Korea - it took me weeks to resolve the issue to register other Star Alliance frequent flyer club numbers.
2. as common in Korean or Japanese airlines the company systems are rigid so they are slow and irresponsive to event or crisis falling outside their playbook. The frontline simply does not have sufficient delegation to deal with situations (and you will see them trying to contact their HQ which is either unreachable or outside business hours).

Wow,

A truly shocking experience with your airline.

Firsty, sought to book Business Class Japan to London. Looked good, price great. Using skyscanner.

Went to Asiana Website, here are the issues. One - Tried to register to join the club, it simply does not work. No email to confirm etc. No Club equals no chance to have a discount on flight or duty free buy's. Two - Went to book a flight, can only pay in KRW or JPY, wow.

Came here, lots of personal data needed, way over the normal limit. SHOCKING.

Here reporting to you, same thing happens, no email so cannot send this note in customer service, again requires so much personal info and does not complete email verify. LOL what a joke. Let me try and email CEO direct. I would want to know if my airline sucks.

Awful experience. It was my first time taking Asiana from Los Angeles to Manila with a layover in Korea Incheon airport. I never check in mine and my husband's meds since I don't want to risk losing them if my luggage gets misplaced so I hand carried them and brought 1 change of clothes each and documents in our carry on. We were below weight limit for carry on, including our personal items, verified at check in at LAX. During our layover in Korea we bought a couple items at duty free that was put in clear, sealed bags and we were assured was ok. Nobody said anything at boarding,but when I was about to enter the aircraft the flight attendant refused to let me board with the duty free items,insisting I check in my carry on with medications. I explained that I cannot do this, our checked in luggage was also under weight limits so I could have put it there if I wanted to,but this trip was month long and I did not want to lose our meds. I was forced to open my carry on at the side of the line with people looking on to out the duty free items inside the bag. Even the flight attendant lady was surprised that the carry on can accommodate the items. I could have put it in while waiting if I knew that bringing the sealed shopping bags from the duty free shops were not allowed. We travel quite extensively and have never had this issue. She was just extremely rude and inconsiderate. I complained to Asiana but they just gave me the weight limit list- I was Below the weight limit, that was not the issue. It was the attitude of the flight attendant and lack of communication. Also they need to let duty free employees know that shopping is not allowed if it is not.

Took business class from Seattle to Seoul 28th April (Monday) Seattle time. They were forcefully polite at best. I was sitting upright with my legs folded and the flight attendant roughly pull the meal table down and knocked me. She didn’t even flinch or even apologise. I had to adjust myself to accommodate her. Throughout the flight, you can see that they were very polite and showcase exemplary service if you are Korean but if you are not, they are short, stand off ish and just rude. Even impatient if you took a bit longer to look at the menu. Worse business class I have ever experienced.

Racist airline don't board it if you're a person of color, I sat next to a racist passenger and the airline attendant asked me to move to accommodate the racist passenger in which I didn't.

Evry thing was fine just got problem to contact asiana airlines customer service number we can not reach you after business hours in USA many flights have last minute changes and some time we are out of USA so can't call in morning time to you because of your toll free number doesn't work so try to open your call center 24*7 it's good for everyone ,otherwise everything is perfect on your airlines

We experience the same issue: got a notification that our Seoul-London flight had been changed to 2 hours EARLIER...causing a problem with our connecting Osaka-Seoul flight. I paid for Skype to make international calls to their customer service in South Korea. Spending half hour waiting and the line just got cut off. We bought the flight tickets directly from them. Shouldn't they also arrange a different flight of Osaka to Seoul for us? Isn't it a standard airline company service? We're feeling really helpless of the situation.

reservation number for the flight is 60834786/6CZZ7Q .I'm reviewing them as seen the review below posted today too, with the same problem, basically the new itinerary sent moved the connecting flight earlier but then will arrive at a later time, increasing the total duration of trip for 3 hours. but worst than that is moving the earlier time 2 hours ahead meant that you will miss it since the initial flight will arrive later, how does that even happen? and then its the customer end to make sure our flights will connect, when you bought the ticket as one trip not as multiple tickets. very absurd. I tried contacting reservation centres in 3 countries, UK (where I am based), Korea, and even Japan, and cannot connect despite multiple tries. I think the UK one does not even work as I had tried from 9am-5pm. If anyone has any idea how to contact them please let us know by making a new comment here! Also if anyone from ASIANA is reading this, the reservation number for the flight is 60834786/6CZZ7Q . Please review and see how impossible that itinerary is.

Got a notification that my Seoul-London flight had been changed to 2 hours EARLIER but would arrive 50 minutes LATER (?). Therefore causing a problem with my connecting Tokyo-Seoul flight. Asiana's website gives 3 phone numbers for customer service / reservations in the UK. All of them simply ring out to an automated message saying the voicemailbox is already full. Chat function on their website says bot only - unable to handle live chat or email queries. Expedia customer care were helpful and tried, but said they got no reply by phone or email

My brand new checked suitcase was damaged during my trip with Asiana. From my perspective, the large rip was caused by something sharp that ran through my suitcase. I considered it was resulted from rough baggage handling by Asiana. I filed a compliant with them. They have denied my claim twice based on their policy that they won't replace or repair the damage because they expect this kind of damage with normal luggage handling. I disagree their assessment and decision.
Asiana is putting the full burden on its customers when Asiana is at fault. I was a new customer of Asiana and I will not fly Asiana again.

Kundenservice verweigert Namensänderung auf einem Ticket und beschreibt die Situation als nicht notwendig.
3 fehler im Vornamen sind laut Airline kein Problem - nun kann man mit diesem fehler jedoch keinen Sitzplatz reservieren oder Meilen erhalten. Auf Anfrage zur Änderung verweigert Asiana Deutschland die Bearbeitung trotz der oben genannten Probleme.

The air crew on board were lovely, but the ground handling both at Heathrow and in Seoul were awful. They couldn't have been worse. I will never willingly fly with them ever again. Truly terrible. We pay for the fare, and if thats the service they will provide, rather take my business else where. Truly a shame, as they crew on board were lovely!

Chère compagnie Asiana

Le 5 juillet 2023,nous nous sommes présentés (moi et ma femme)pour
L'enregistrement à CGD PARIS
Nous partions pour 2 mois au Cambodge
Votre responsable m'a dit que je devais avoir un visa de 2 mois
J'ai répondu qu'il n'existait pas
Que c'était un visa touristique avec la possibilité de le renouveler une fois
Il n'a rien voulu savoir
Je devais voir avec l'ambassade et l'agence de voyages
L'Embassade et à l'agence m'ont répondu que rien n'avait changé et qu'il était possible de prendre son visa à l'arrivée à Phnom penh
Asiana m'a répondu que je devais avoir un visa de 2 mois !!!
Chose étonnante nous sommes partis le lendemain (après avoir acheté de nouveaux billets et sans visa de 2 mois)avec la même compagnie

Asiana airlines n'a que faire de ses clients qui sont que des numéros (carte bleue)

Awful treatment of disabled passengers and hope I never have to travel with them again.

Broke my expensive suitcase, acknowledged it, but refused to repair/pay compensation! Then they made-up excuses, which are not valid! And all that with a business class flight! VERY DISHONEST!!! NEVER AGAIN!!!

I had 2 flights with Asiana. 1st from Osaka-Kansai to Seoul with a 1h20 layover and connection to Heathrow. The evening before I received an email from Asiana about the departure time change. The first flight would now leave 50 minutes later. I had a similar situation with Lufthansa and they offered zero assistance with the transfer and my luggage was delayed. However, Asiana managed to do it right. Upon check-in at the counter, I asked the airline agent what was going to happen with my connection in Seoul. She made a call and assured me that someone would be waiting for me in Seoul. She put a 'short connection' tag on my bag. Upon arrival to Seoul, one of the Asiana ground staff was waiting holding a piece of paper with my name and 2 other passengers. She just said: 'follow me' and quickly transferred us just in time for Heathrow flight boarding. I wasn't sure if my checked-in bag would be transferred because of the 40-minute connection time. When I landed at Heathrow, my bag was there! Asiana not only managed to handle a short connection but also had a very good service on board with better meals than competitors! Before my flight, I thought it would be 1 star but they deserve 5 stars for the effort. Lufthansa could learn a thing or two from them.