Floyd Omdömen 

I never write reviews, but my experience with Floyd has been so abysmal that I am feeling compelled to warn others. I recently moved from LA to the Detroit area and as a lover of good design, was excited to buy a sectional from a Detroit based company. What a gigantic cluterf$#&. I mean, I've purchased from Burrow, DWR, West Elm, Blue Dot, etc...and have never and I mean NEVER experienced the ineptitude, deception and out and out dishonesty of Floyd. Let's begin with the fact that I ordered our 3 piece sectional on July 24th and paid in full. Today is October 28th and we have not received our sofa. To be fair, I tried to make a change to our order in mid-August, but was told by customer service that the order was already manufactured, would be getting ready to ship soon and therefore no alterations would be allowed. This went back and forth for several weeks (all via email - you cannot actually reach or speak with a real human being in real time with Floyd) and probably slowed the process down. I gave up trying to make a change to my order and acknowledged that they won, now just sent me the sofa. On September 20th I received an email that our product was getting ready to ship. Nothing came and no one to reach out to. On October 25th, out of the blue I receive and email that my items are out for delivery...that day! Nothing arrived. Finally today, October 28th I figured out who the shipping company was (Deliverright) and contacted them directly. It took about 30 minutes on the phone to determine that the item is at their hub in North Carolina. I was able to schedule with them directly for a delivery date of, wait for it...November 21st! Four full months after I ordered and paid. The delivery was supposed to be 5 - 6 weeks. Now let's see if it actually comes in November.

Furniture has not shipped yet at 1.5 months past the 5 week window for delivery. I received a notification that it shipped last week only to be contacted today that it had not actually shipped.

I had high hopes when I purchased a sectional couch from Floyd, but it’s been nothing short of a frustrating, disappointing experience. Our couch, which is less than 9 months old and has been gently used and well cared for, developed a seam rip at the back seat cushion, which appears to be the result of faulty manufacturing. Naturally, I assumed it would be covered under warranty—after all, that’s what warranties are for. Right? Wrong.

Floyd's customer service took a staggering 4 weeks to respond to my initial inquiry, only to dismiss my issue and claim it wasn’t covered. When I reached back out for clarification (because how does a rip from poor craftsmanship NOT fall under warranty?), silence. It’s now been almost 2 months since my follow-up email, and Floyd has effectively ghosted me.

What kind of company sells products with a reputation for modern design and durability, then abandons its customers when the product fails due to their own manufacturing defects? Floyd, apparently.

If you’re considering buying from Floyd, think again. For the premium price, you’re better off buying from a company that actually stands behind its products—because when things go wrong with Floyd, you’ll be left with nothing but frustration, poor craftsmanship, and a broken couch.

Absolutely run. Worst company I’ve ever encountered in my life. Never received a confirmation email after placing the order. Paid for the chair. No update on shipping and past the window. Two weeks and still don’t have as little as a response from the company. I don’t know who is running this company but I pray they go out of business because this is fraud. How can you be so incredibly incompetent?

My experience with Floyd Home has been extremely frustrating. My original estimated delivery date has long passed, and my order has been delayed four times without any clear communication from your team. Despite these delays, I still have no idea when my items will arrive. This has been the most disappointing shopping experience I've ever had.

Horrid experience trying to get in touch with customer service. Needed to ask a question of time frame of arrival and if I could change the address. Tried emailing them, and tried the chat on the website. Everything was an automated reply. Saying the exact same thing. Haven't even received the product and fed up with everything. God forbid you wanted to return this. Feels like some guy running this company out of his garage part time.

I ordered a desk from Floyd the first week of March 2024, and the delivery window was estimated to be 4-5 weeks. Over the course of the last 5 months, Floyd delayed the delivery window again and again. After getting assurances from their customer service team that the desk would ship by the end of July, my order was abruptly canceled by Floyd on August 1st with no explanation. I've spent a lot of time trying to get a response from Floyd's customer service team over the past few months and I can confidently say this has been the worst customer experience I've ever had with an online shop. Do not make the same mistake I did.

Placed on order on 1 July for an item that was listed as in stock. As of 25 July, I still have not received any updates or status on shipping even though they promised tracking information on 7/22. Customer service is virtually non-existent, and when a live person actually responds, they just give you the run around.

I ordered a bed 5 weeks ago and have not received anything from Floyd. I contacted them as soon as the far end of the delivery window was lapsed. They assured me I would have shipping confirmation by July 17. Again, the ship date has passed with ZERO communication from the company. I reached out again asking for refund options and they responded with a generic “We will check with the warehouse to see when it will ship.”

This company is a fraud.

I strongly recommend against buying from Floyd. I own a dresser and a bedframe. While the product itself is beautiful, 1) their products are heavily delayed. I had a 3-5 week delivery window for my dresser and it was delivered 13 weeks after the order. 2) My order was delivered heavily damaged. They did not offer a replacement and only were willing to give me a refund. So I spent all this time waiting for a damaged product only to have my money sent back that could've been used for another place all this time.

They probably have the worst customer experience of any furniture company I've ever encountered. It's not worth the stress

Don’t buy at this company! We have been waiting for our bed frame for ten weeks. Since they hit the deadline, I asked how it was going, and they told me they were delayed because they were switching delivery companies. After ten days, I asked again, and they told me the delay was caused by some wear-house problems. At this point, I know something is off. Now, it’s day ten since I canceled my order, and I’m waiting for them to return my money. They keep telling me they are “handling my request,” but no money is in my account, so I worry because it shouldn't take so long to send the money back. So my advice is don't buy from Floyd Home and save yourself a lot of stress.

WORST COMPANY I'VE EVER DEALT WITH.

Item arrived damaged. Had to deal with weeks of infuriating emails with an incredibly rude employee just to initiate a return.

Wish I had read reviews - this company is awful. RUN.

Don't ever buy anything from this company. The delivery process has been a nightmare. They canceled on me three times in one week without any explanation. I took two days off work to be there during the delivery windows and they just kept canceling and rescheduling. The delivery company's customer service is awful, but at least they eventually answer the phone or respond. The Floyd customer service is pretty non-existent. On the date that they absolutely assured me it would be delivered no one showed up. I had to then call around to find out that the couch had been damaged in transit and could not be delivered. When I finally was able to talk to someone on the phone at Floyd, they said well we can't issue you a refund until we do an investigation. What do you have to investigate?! I've never seen the product so just give me my money back. Not only can they not give me my money back, but I would also have to wait another 8-10 weeks on top of the 10-plus weeks I've already waited to get the sofa. Don't bother with these people. I don't understand how you can operate a business like this. They don't seem to care about you once they have your money and they charge you immediately once you place the order and it feels like they have no intention of delivering the actual product. RUN FROM THIS PLACE AS FAST AS YOU CAN

I cannot get a straight answer from this company. I ordered a sofa that the website said was in stock and would ship shortly. It's now been well over a month and a half and the tracking number customer service provided me with just shows the order as being processed. I don't understand how something purchased from a warehouse sale requires 8 weeks of processing. Its his company just running out the clock so that the credit card company can't issue a refund? It's frustrating for such a big purchase that they can't get their act together. I was just about to buy a rug and some bookshelves, too, but am way too nervous to now...

They do not have a phone number for assistance. They have only sent one item out of three, which was returned. I have only received credit for one of the items. They refuse to respond to repeated requests for status. Do not do business with a company that can't stand behind their products by providing a phone number for contact. Very sketchy internet company with non-existent customer service. AVOID FLOYD HOME AT ALL COSTS.

I did not have a good experience with Floyd. Their marketing is beautiful but their products and services do not live up to the expectations.

The bed took a very long time to arrive, well after their projected weeks-long lead time. When my shipment finally arrived, it was missing the panels. It took way too long to get them to reissue the panels because they disagreed with the shipment vendor about whose fault it was.

To add insult to injury, once the panels arrived, they were mismatched in color and very poor quality overall. I then had to wait another several weeks for a set of replacement panels and to coordinate with RXO to send back the original ones. I just sucked it up and kept the rest of the other damaged pieces for a small discount that they offered.

Dealing with customer service during this time was difficult at best. They only offer email correspondence and you have to wait usually 2 days for a response. They fought tooth and nail to price match their own sales price because I was unlucky enough to have checked out days before they published the sale... meanwhile, the entire time I was waiting for the items the sale was still running. They did eventually price-match for me, probably because of the four-month-long ordeal.

My initial exchange with a Floyd agent went for a two-month run. I was very hesitant to reach out a second time regarding the same purchase but Ashlene immediately gave me a whole new experience. Ashlene was clear, concise, prompt, and engaging. After the initial call and assessing all available options to offer me, I left without confusion with next-step processes. You definitely saved a client experience here, thanks again!

STAY AWAY !!! We ordered the bedframe online on August 1st 2023. The year is now ending and we still do not have a bed. Our receipt said that the item will be shipped within 8-9 weeks. It is now 21 weeks after the purchase and the shipping company just told us today that the item is "missing"!!! They were supposed to finally deliver it on the weekend, but they never came (after we had confirmed with them and paid for a local expert assembly company to send people to assemble the bed). They are also completely unresponsive!

I also suffer from chronic low back and sciatica problems which have been exacerbated by sleeping on a mattress on the floor (getting up and down from the floor puts extra pressure on the low spine). My symptoms have been very bad recently. So in addition to a the cost of the item that we never received and is now missing, we have already paid $400 for assembly that was scheduled for the day of the "fake" delivery and we may incur further huge costs related to our health (physical therapy for my back, chiropractic sessions, and possibly even surgery; I'm seeing a surgeon next week). I will make sure that Floyd Home pays for all costs incurred. I have already filed a complaint with the Better Business Bureau and will pursue legal action if I don't hear back.

I ordered a bed frame in September, I recieved on piece of of a 4 piece shipment. Sent emails to thier customer support 4 times with no response, hoping they will reply to this.

I ordered a dresser with the nine drawer option on 10/29 and it arrived yesterday, 12/5, with the top broken and unusable. The box itself had a "return" label on it, which made me think that someone else ordered and returned this item because it was broken. I am extremely disappointed that an expensive item like this did not go through quality control and seemed to have been returned by another customer.

We then filled out the form on line and was told that we would receive a replacement part. This was on 12/5. It is now 12/11 and we have heard nothing about this replacement part that we were supposed to receive.

I did not want to believe the reviews for Floyd that said the furniture comes damaged and that the customer service is a "nightmare" to handle. It is all, sadly, true. Do not order from this company.