My past several orders i have been charged for stock that i have not received. I object to paying for something that I will not be receiving. You should be taking the payment after the order is picke... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received mouldy bruised and fully blown flowers. I was offered a refund for the worst stems and told that I could travel out to Logan to collect replacements but the whole order was sub par. I end... Se mer
Företaget har svarat
I found the website a little confusing at first but then placed the order. Some of the items purchased were great, others a little disappointing given the price paid and what I thought I was buying.... Se mer
Företaget har svarat
The flowers were gorgeous, fresh and securely packed, but the website is very confusing, unfriendly and slow. I ordered the wrong product due to the lack of a proper description and was very confused... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FLOWERHUB is Australia's Online Flower Market in Logan City, Brisbane offering Australia-wide delivery. Making accessing wholesale Fresh Flowers, Dried Flowers, Plants & Floral Accessories that you need as easy as Click. Buy. Delivered. "Flowers make people Happy" and here at FLOWERHUB we are helping people express their emotions through flowers. We are a 100% online marketplace. If you want to shop in person, then go next door to our sister company Southside Flower Market which offers in-person shopping 6 Days a week. Shipping out via Air & Road transport we service all states except WA and TAS. Chat with us via our website. Come have a look online at the flower market. It's fun, easy and quick to do.
Kontaktuppgifter
6 Carlyle Street, 4127, Slacks Creek, Australien
- 07 2113 9222
- service@flowerhub.com.au
- flowerhub.com.au
2,3
Dålig
243 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My first order yesterday.Thankyou…
My first order yesterday.Thankyou everyone at Flowerhub you have been so helpful.Amazing regards Jenny.
24 november 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Hi Jenny , it is great to have you as a buyer ! We appreciated your feedback and we are always happy to help! Hub team
They have beautiful, fresh and.....
They have beautiful, fresh and unique flowers. I am very happy with their service and their products.
22 november 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Thank you Maria! We aim to give you a #Hubhappy experience . We look forward to packing more orders out to you soon :) Hub Team
Amazing service and produce
11 november 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Samara thank you for your Review. We're so glad you like our Service and Product Quality. Thank you :-)
Dried flowers
I do dried flower arrangements and would love to see you guys have a lot more variety when it comes to dried flowers. If you guys had way more options I would be able to use you guy as my only supplier.
7 november 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Hi Brooke. We're surprised that you don't find the 82 different offers of Dried flowers we have for sale in our Online Market Place a good variety. We actually thought that was pretty good. :-)
When we checked your Facebook to try and understand what items you may be referring to, we noticed that we actually have all the items except 1 in your most current promotions from the month of November.
We are the only L.I.V.E stock online seller of Dried Flowers (that we are aware of) meaning that if you choose to buy from us one day, you will actually be buying from a L.I.V.E stock count not just a generic paper wish list.
We look forward to welcoming you as a customer 1 day hopefully in the near future.
excellent service and flowers always…
Excellent service and flowers always seem good quality and fresh.
29 oktober 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Wow, thank you for your review Anita! Congratulations on graduating from the Floristry School. After 21 purchases you are now more than an experienced flower buyer & we look forward to continuing our service to you as we work towards keeping it 5 star worthy.
Svar från FLOWERHUB
Sarah, thank you for your kind review. We are so glad that you have taken the time to share your thoughts and rate us. After 11 orders with us you will have a good understanding of what we do well. thanks again for taking the time.
Svar från FLOWERHUB
Hi Meg, thank you for taking the time to review us :-) We are so Glad that you enjoyed your first order with us. Regards, Hub Team
I was super happy with the fresh…
I was super happy with the fresh products. And lovingly wrapped in pretty tissue paper.
I was smiling as I looked inside.
Thankyou!😁💚🌻
23 oktober 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Hello Again Colleen, we are so Glad that you have now been able to experience our service that is worthy of your 5 star review. We are super excited that you have gone from a 2 & 3 star rating of us to a 5 star in only a few months. Thank you for taking the time to share and review our service. Glad we made you happy today.
Super easy to order
Super easy to order! Great catalogue of products
13 oktober 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Hi. Thanks for the review. We are glad that you like the simplicity and variety in the Online Platform.
My past several orders i have been…
My past several orders i have been charged for stock that i have not received. I object to paying for something that I will not be receiving. You should be taking the payment after the order is picked. Having a credit sitting in my account doesn't help me and I'm basically forced to order more stock to get my money back.
13 oktober 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Vanessa we are a little bewildered here at FLOWERHUB HQ to be honest as previously you have been happy and satisfied with a Store Credit. This review is the first indication from you that you are no longer happy with that. Ofcourse you can change your mind not a problem, but it would be great if you would actually advise us of your change of requirements.
Unfortunately the reason you were credited yesterday was due to the fact that the Wax flowers you bought did not arrive into Brisbane in time to make the pack out. The truck was delayed.
We will always try and satisfy you as a customer because you are covered by the #HUBHAPPY guarantee when you buy here at FLOWERHUB.
Flowers were beautiful
Flowers were beautiful! Thanks Flowerhub Team.
10 oktober 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Thank you for your review Francesca. We're glad that you liked them :-)
Fair to middling
Service and reliability of supply have not improved - with all the promises of better performance the recent upgrades to web services have not improved end results for the customer
9 oktober 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Lindi we're very sorry to hear that you don't find the new FLOWERHUB platform to your liking. We continue to work and improve on the platform everyday. Thank you for your feedback as it keeps us firmly focused and highlights that we can always do better.
Love going to the flower hub
Love going to the flower hub. It’s the highlight of my week
9 oktober 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
And we love seeing you here Lindi. Thank you for your review. :-)
Svar från FLOWERHUB
Our team do try their best to look after you Mel. So glad that you liked our service levels & our variety of flowers also. Thank you for your review.
Staff are ALWAYS helpful and efficent
Staff are ALWAYS helpful and efficent! Stock availability very good. Downside delivery is only available at night and there is no phone number for contact only an online service.
30 september 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
We're glad you like the Convenience of our Online Market & the way our team look after you Leith.
We understand that we do things differently here at the HUB. We are unique in that we looked at how we can deliver to you the customer at the cheapest possible price & that was to offer a Budget Busting $12 Metro delivery at night.
We can offer that cheap price because we do it outside of the main traffic hours at night between 6pm and 11pm Sunday to Thursday.
There is a Daytime delivery option available for you but it is a more expensive Fastway solution.
We also offer a Key service so you don't have to meet our drivers, they can place the flowers in a secure place for you.
We care deeply about how you our customer is looked after & supported. We answer Chat and email instantly, as if it were a telephone.
Our core customers constantly tell us that they love the convenience of FB Messenger chat, as they can post their question or feedback and get an instant response from the best available Hub Team member. They also don't have to re-explain anything ever as the chat history comes up when ever they have an inquiry.
Again we know we do things differently but that is what makes us FLOWERHUB. Thank you very much for your thoughtful review.
Great customer service and awesome…
Great customer service and awesome flowers.
30 september 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Thank you for your feedback and kind rating of our Team and quality :-)
Svar från FLOWERHUB
Thank you for your review :-) We are so glad that you experienced Easy & received Quality. Thats what we aim for. Thanks again.
Always beautiful and fresh
Always beautiful and fresh . The quality is awesome and delivery fee is terrific
27 september 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Yay thank you Marees Bloom Room for your kind review. We're glad you like our Industry leading delivery fee & the beautiful fresh stock. Thank you for taking the time to write a review.
Helpful
Helpful, supportive team who go the extra mile to ensure we receive the best product available.
26 september 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Thank you for your kind review of our Team. We are very lucky to have a tight nit #hubteam here who love looking after you , our customer.
Prices good and staff friendly and…
Prices good and staff friendly and helpful. The quality of flowers was good. Thank you
19 september 2019
Omdöme utan inbjudan
Svar från FLOWERHUB
Thank you Gail. Your review is extra special for us, given that you are such an industry Veteran. You know quality & you know about customers and service from running your own wholesale and flower farm business for all of those years. We appreciate you taking the time to review us. Glad to be of service.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.