Flowers were well packaged and arrived on time but unfortunately they were nothing like the photo. I know and fully understand that photos are only a guidance but as I had bought them as a gift must a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... Se mer
The peonies were beautiful but sadly delivered to the wrong address. It was a Sunday and the recipient then went around the neighbouring roads to find the lady’s name at the number she was at. Lucki... Se mer
Företaget har svarat
Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.
Kontaktuppgifter
42 Gorst Rd, NW10 6LD, London, Storbritannien
- 0203 696 6969
- contact@flowerbx.com
- flowerbx.com
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had some beautiful flowers delivered
I had some beautiful flowers delivered, a present from my granddaughter. On arrival the box was very squashed, not flowerbx fault. But when I told them they immediately sent me another bunch of lovely flowers.
I found flowerbx very helpful and generous.
I would definitely recommend them.
Beautiful flowers with an excellent…
Beautiful flowers with an excellent service, thank you !
An absolute floral delight
I ordered some beautiful irises to brighten up my home and was blown away. They came beautifully wrapped and it felt like such a treat to unbox them. I was also shocked by the volume of stems that you get, and was able to distribute them into a few vases across my home. I would recommend Flowerbx to anyone looking for high-quality flowers.
Give Zoe a Raise
Outstanding, exemplary customer service and exceptional professionalism - Zoe, thank you!
Your prompt assistance was effectively delivered with a healthy measure of courtesy and kindness.
Valued customers will always remember such interactions and reciprocate with well-deserved reviews and continued loyalty.
always beautiful flowers
always beautiful flowers, an extremely reliable company who provide wonderful blooms, can highly recommend,
Impressive gift for mom
I ordered flowers for my mom, and she was absolutely floored by the quality, beauty (and smell!) of her flowers! She also said they lasted longer than other flowers I'd sent her in the past. High quality, lasting impression. Flowerbx for the win!
Flowerbx is my new favourite thing!
Flowerbx is my new favourite thing!
Such gorgeous flowers that came perfectly wrapped - will 100% be shopping here again!
Incredible quality
Incredible quality. I had a Peony subscription through the summer and each delivery was of outstanding quality. Looking forward to exploring the rest of the range throughout the seasons.
Much better than a boquet
I bought some flowers for my wife from Flowerbx and they were amazing. Normally the Flowers I buy her come with lots of green foliage that she doesn't like and they seem to take up lots of space but don't look amazing. With Flowerbx there's none of the "fluff" that comes with the usual boquet it's so easy to order online and the flowers seem to last for weeks, way longer than the usual flowers that we buy. I'm really impressed and will definitely be buying again!
The flowers were fresh and nice
The flowers were fresh and nice. The delivery arrived on time
Gorgeous flowers
Gorgeous flowers, carefully delivered. Lasted for ages and ages too. Very happy!
Beautiful and fresh
I love my flowers, delivery was prompt and roses are still beautiful and fresh after a week
Great service
Really appreciated the quick and helpful response from the customer service team when I had a question regarding delivery.
I bought some peonies from Flowerbx…
I bought some peonies from Flowerbx this summer and since then have been hooked! The flowers are the best quality and last so long. I had never had this experience before when buying flowers online. I now exclusively send Flowerbx as gifts to all my friends and family, on all occasions!! I cant wait to see what Christmas brings
Impossible customer services!
This is an impossible company to deal with and trying to speak to somebody in customer services is an unlikely event - you leave a message and a number and they don’t return your call.
I first bought some mimosa flowers back in January taking advantage of a discounted price. They had dried up by day 2-3 so it was agreed they would replace them with some freesias. These were an extra £5 but the company agreed to me not needing to pay the extra. The day of delivery I was informed that there were problems with the supplier and that I wouldn’t receive my order. Finally speaking to somebody on the phone they agreed that there would be a goodwill payment added to the sum owing and £75 would remain as a credit on my account.
Six months later I wanted to make use of this credit balance to place an order for some pale pink orchids. Wanting to access my credit balance could not be done via the website. I telephoned and left messages 3-4 times, emailed and tries to make contact with the online message point. I got messages back that I didn’t have an account or credit balance . Luckily I had retained copies of my emails but then after a few online messages they disputed what I had in my account and what had been promised on the phone - the £75. In frustration at these disingenuous messages and dealings I’ve asked for my money be refunded and communication has now ceased. No responses to phone messages leaving my details so they can return calls.
This is not the sort of service and response one experts from a company that sets itself up as a high end company selling very expensive flowers. Perhaps I’ll get a response to this posting!

Svar från FLOWERBX
Beautiful flowers, great service
The flowers were absolutely beautiful, my new go to for gifting flowers to my friends and family! Highly recommend.
Amazing all around!
Amazing service and beautiful flowers! Will definitely be ordering again!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







