Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Flowers were well packaged and arrived on time but unfortunately they were nothing like the photo. I know and fully understand that photos are only a guidance but as I had bought them as a gift must a... Se mer

Betygsatt 1 av 5 stjärnor

Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... Se mer

Betygsatt 3 av 5 stjärnor

The peonies were beautiful but sadly delivered to the wrong address. It was a Sunday and the recipient then went around the neighbouring roads to find the lady’s name at the number she was at. Lucki... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... Se mer

Företaget har svarat

Företagsinformation

  1. Blomstermarknad
  2. Blomsterhandel
  3. Blomsterbud

Skrivet av företaget

The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

884 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 62 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I had some beautiful flowers delivered

I had some beautiful flowers delivered, a present from my granddaughter. On arrival the box was very squashed, not flowerbx fault. But when I told them they immediately sent me another bunch of lovely flowers.
I found flowerbx very helpful and generous.
I would definitely recommend them.

10 november 2023
Betygsatt 5 av 5 stjärnor

An absolute floral delight

I ordered some beautiful irises to brighten up my home and was blown away. They came beautifully wrapped and it felt like such a treat to unbox them. I was also shocked by the volume of stems that you get, and was able to distribute them into a few vases across my home. I would recommend Flowerbx to anyone looking for high-quality flowers.

31 oktober 2023
Betygsatt 5 av 5 stjärnor

Give Zoe a Raise

Outstanding, exemplary customer service and exceptional professionalism - Zoe, thank you!

Your prompt assistance was effectively delivered with a healthy measure of courtesy and kindness.

Valued customers will always remember such interactions and reciprocate with well-deserved reviews and continued loyalty.

18 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Impressive gift for mom

I ordered flowers for my mom, and she was absolutely floored by the quality, beauty (and smell!) of her flowers! She also said they lasted longer than other flowers I'd sent her in the past. High quality, lasting impression. Flowerbx for the win!

9 oktober 2023
Betygsatt 5 av 5 stjärnor

Incredible quality

Incredible quality. I had a Peony subscription through the summer and each delivery was of outstanding quality. Looking forward to exploring the rest of the range throughout the seasons.

13 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Much better than a boquet

I bought some flowers for my wife from Flowerbx and they were amazing. Normally the Flowers I buy her come with lots of green foliage that she doesn't like and they seem to take up lots of space but don't look amazing. With Flowerbx there's none of the "fluff" that comes with the usual boquet it's so easy to order online and the flowers seem to last for weeks, way longer than the usual flowers that we buy. I'm really impressed and will definitely be buying again!

5 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Really appreciated the quick and helpful response from the customer service team when I had a question regarding delivery.

22 september 2023
Betygsatt 5 av 5 stjärnor

I bought some peonies from Flowerbx…

I bought some peonies from Flowerbx this summer and since then have been hooked! The flowers are the best quality and last so long. I had never had this experience before when buying flowers online. I now exclusively send Flowerbx as gifts to all my friends and family, on all occasions!! I cant wait to see what Christmas brings

10 juli 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Impossible customer services!

This is an impossible company to deal with and trying to speak to somebody in customer services is an unlikely event - you leave a message and a number and they don’t return your call.
I first bought some mimosa flowers back in January taking advantage of a discounted price. They had dried up by day 2-3 so it was agreed they would replace them with some freesias. These were an extra £5 but the company agreed to me not needing to pay the extra. The day of delivery I was informed that there were problems with the supplier and that I wouldn’t receive my order. Finally speaking to somebody on the phone they agreed that there would be a goodwill payment added to the sum owing and £75 would remain as a credit on my account.
Six months later I wanted to make use of this credit balance to place an order for some pale pink orchids. Wanting to access my credit balance could not be done via the website. I telephoned and left messages 3-4 times, emailed and tries to make contact with the online message point. I got messages back that I didn’t have an account or credit balance . Luckily I had retained copies of my emails but then after a few online messages they disputed what I had in my account and what had been promised on the phone - the £75. In frustration at these disingenuous messages and dealings I’ve asked for my money be refunded and communication has now ceased. No responses to phone messages leaving my details so they can return calls.
This is not the sort of service and response one experts from a company that sets itself up as a high end company selling very expensive flowers. Perhaps I’ll get a response to this posting!

10 september 2023
Omdöme utan inbjudan
Logotyp för FLOWERBX

Svar från FLOWERBX

Hi Jenny,

Apologies for the frustration here. I've read through your correspondence with the team and can see the confusion is partially due to many email addresses being used.

The credit was added to the account which you used to place the order, but as you explained, this isn't your usual email address so you couldn't find it when looking on the account with your default email address.

I can see that Zoe has been in touch with you now and organised for your chosen flowers to be delivered, and included some extra stems to make up for some of the trouble you've experienced. I hope they arrived safely and you have enjoyed them!

Please let me know if there is anything else we can do to help.

Many thanks,
The FLOWERBX team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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