Terrible florist, the worst experience ever
I was away on a business trip when my mother’s 70th birthday around the corner, and so looked for a HK florist to send flowers to her before I go back to celebrate.
I placed an online order one day before my mum’s birthday at Flowerbee HK as seeing they can even do same day delivery if order by 3pm so believe the delivery should be good, but then on delivery day they actually just lost the flowers on delivery as nothing reached my mother’s place at all. Enquired in the evening on the day through email (no phone numbers at all for this shop), the shop replied the bouquet been delivered but still I checked with my mother that nothing arrived. Email again even I was boarding a flight and the shop replied in fact they just left at the door but not notifying to either me, the sender, nor the receiver (my number/email and my mum’s numbers all attached to the order, n I switched on my Hk numbers that whole day just in case the florist may call even I was abroad). Then, checked again with my mum still no bouquet found at my mum’s door step either, and then I emailed again but no replies till next day….but next day the shop replied and found out they delivered to the wrong place and even giving a photo of the wrong doorsteps they left the bouquet at, but then they said they have no way to locate back those flowers anymore and just not doing anything about it and even knowing is a very special gift to my mum from me.
The worst thing is that even confirmed they had delivered to the wrong place and lost the flowers, Flowerbee HK is still not admitting anything wrong with their service nor willing to refund. They offered store credit but requiring me to send email order to use such instead of using like a code on website. When I am trying to order through email yesterday (Friday 13Sept) it is not responding for one whole day. I sent email at 1pm to order flowers and marked urgent, but no response at all for the whole day and really not sure about the next day.
Very terrible and unhelpful service by this florist, the Flowertree HK. Highly disappointed and frustrated in dealing with this shop as I have never experienced any thing similar with other florists. I would never recommend anyone to go for this shop. Please beware and think twice if you are checking out this shop.
9 september 2024
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