Absolutely excellent service would highly recommend nothing was too much trouble for them and the Fitter was outstanding Couldn’t have ask for better workmanship he did everything we wanted he was... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff were very friendly and really helped us to make a great flooring choice, providing expert advice with a smile Floorstore gave us a great price and enabled us to collect the flooring from... Se mer
Företaget har svarat
Had a wonderful experience today selecting carpets with Mike. He was very helpful and knew exactly where to direct us based off the description of the feel of carpet we wanted. This massively helped... Se mer
Företaget har svarat
We’ve just had our third flooring order from Floorstore fitted today. Always great service from Mike in store who has the patience of a saint, nothing is too much trouble. Simon the surveyor who is al... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Floorstore, Leeds’ 18,000 square foot showroom is seen to be a leading light in developing flooring tailored to the customer’s requirements, with colour, design and texture as a priority. Here we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis to both domestic and commercial customers. Our sales team share over 150 years of collective knowledge in the flooring sector, enabling us to answer any queries that you may have.
We've Got You Covered
Skrivet av företaget
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Kontaktuppgifter
91 Roseville Road, Sheepscar, LS8 5DR, Leeds, West Yorkshire, Storbritannien
- 01132186210
Get FREE underlay on any flooring order
4,7
Utmärkt
68 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from Floorstone Leeds
Excellent service from Jonny at Floorstore Leeds and Vinnie and John from the floor laying contractor. We ordered Invictus Ultimus LVT in Majestic Oak in herringbone pattern. It looks great so very happy. The advice offered by Vinnie on how to look after our floor has been appreciated. The only negative was delay in the provision of the matching wood door and step plinth, but we were given temporary plinths and whilst it was provided a few weeks after the original fitting date I am very happy with the final result. Note: I understand due to the delays in getting these wood effect plinths Floorstore will no longer be providing these which is a disappointment as I wouldn't have placed an order without.
21 maj 2026
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Hi Catherine,
Thank you for your detailed review! We’re delighted to hear you were happy with the service provided by Jonny, Vinnie, and John, and that you love your new Invictus Ultimus LVT in Majestic Oak herringbone.
It’s great to know the advice and workmanship from the team made such a positive impression, and that you’re pleased with the final result. We also appreciate your patience regarding the delay with the matching door bars and step plinths. Unfortunately, supply issues with these accessories have caused delays beyond our control, which is why we’ve made the decision to no longer offer them moving forward.
Thank you again for your understanding and for choosing Floorstore. We really appreciate your feedback and hope you enjoy your new flooring for many years to come!
Great personal service from
Great personal service from
Jonny and Mike today, thank you. Very helpful, patient and knowledgeable.
29 april 2026
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Hi Helen,
Thank you for your lovely review! We’re so pleased to hear you received great personal service from Jonny and Mike.
It’s great to know they were helpful, patient, and knowledgeable throughout your visit. We really appreciate your feedback and hope to see you again soon!
I had a great experience at the…
I had a great experience at the Roseville Road Floor store thanks to Mike and Jonny. Both were genuinely helpful, knowledgeable, and went out of their way to make the process easy from start to finish. They took the time to understand what I needed, offered practical advice without any pressure, and made sure everything was clear and straightforward.
Customer service like this is rare—friendly, efficient, and actually focused on getting the right outcome rather than just making a sale. A real credit to the store. Would definitely recommend!
28 april 2026
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Hi Claire,
Thank you for your fantastic review! We’re delighted to hear you had such a great experience at our Roseville Road store with Mike and Jonny.
It’s great to know they took the time to understand your needs and provide helpful, no-pressure advice to make the process easy and straightforward. We’re especially pleased to hear their service stood out—feedback like this really means a lot to the team.
We truly appreciate your recommendation and hope to see you again in the future!
Svar från Floorstore - Leeds
Hi,
Thank you for your great review! We’re really pleased to hear you received excellent service from the team at Floorstore Leeds.
We’ll be sure to pass on your feedback—if you need anything else, we’re always here to help!
Poor at resolving issues
Very responsive during sales but less so with after care. Two fitting issues that we were left to resolve ourselves. I also like the LVT floor but the idea that it is scratch resistant is inaccurate.
12 april 2025
Svar från Floorstore - Leeds
Hi Hannah,
Thank you for your feedback.
We’re pleased to hear you were happy with the initial service and that you like your LVT flooring.
We’re sorry to hear you feel the aftercare did not meet your expectations. In terms of fitting, this is carried out by independent contractors, and we always recommend raising any issues directly at the time so they can be addressed promptly.
While LVT is designed to be durable and hard-wearing, like all flooring it is not completely scratch-proof and can be affected by certain conditions and usage.
We appreciate your comments and your support.
So we went to floor store and over…
So we went to floor store and over measured my flat because I knew absolutely full well I'd need to. Since we measured it for all rooms our bathroom was renovated so we didn't need to do the bathroom in my mind thinking we'd have enough now.
We managed to do two rooms and the hallway with one single plank left. So no kitchen area done.
4 stars because we paid off monthly and they were pretty sound people just didn't estimate enough I have no clue how.
10 april 2026
Svar från Floorstore - Leeds
Hi Dave,
Thank you for your feedback.
We’re pleased to hear you found the team helpful and that the payment process worked well for you.
In terms of quantities, flooring estimates can vary depending on layout, cuts, and any changes made after measuring, which can sometimes affect how far the material goes.
We appreciate your comments and your support — thank you again!
Good service
Friendly, helpful service. That's why I've used Floorstore twice now for carpets and underlay. Plus their prices are very competitive. There is also free parking at their Leeds store.
10 juli 2025
Svar från Floorstore - Leeds
Hi Leon,
Thank you so much for your lovely review.
We’re delighted to hear you’ve chosen us more than once and that you’ve been happy with both the service and our competitive prices.
It’s great to know the free parking at our Leeds store made things even more convenient!
We truly appreciate your continued support and look forward to seeing you again soon!
WGreat sore with so much choice.hen the flooring I originally chose…
When the flooring I originally chose was unavailable, Floorstore gave me a more expensive floor for the same price.
Staff at Leeds were amazing.
8 november 2025
Svar från Floorstore - Leeds
Hi Janice,
Thank you for your fantastic review.
We’re so pleased we could offer you an alternative and make sure you still got a great product at the same price.
It’s great to hear the team at our Leeds store looked after you so well — we really appreciate your support and hope to see you again soon!
Excellent from start to finish
The service was top class and the whole experience very easy
16 mars 2026
Svar från Floorstore - Leeds
Thank you for your fantastic feedback! We're so pleased to hear you found the whole experience smooth and easy from start to finish.
Providing top-class service is what we strive for, so it’s great to know we delivered. We really appreciate your support and hope to help again in the future!
Svar från Floorstore - Leeds
Hi Kevin,
Thank you for your lovely review.
We’re so pleased to hear you received great service and helpful advice.
We really appreciate your feedback and hope to see you again soon!
Exceptional service and expertise
We are very pleased with our recent purchase of LVT flooring from Simon earlier this January. He is knowledgeable and kept us updated on the order and the delivery. That's why we have come back to obtain a quote for carpet installation in our bedrooms. Simon's comprehensive explanation of various carpet types has helped us decide on what we need. We highly recommend visiting Floorstore in Leeds for such services!
2 februari 2026
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Thank you so much for your fantastic review.
We’re delighted to hear you were so pleased with your LVT flooring purchase and that Simon was able to provide knowledgeable advice and keep you updated throughout the ordering and delivery process. It’s great to know his detailed explanation of the carpet options has also helped you choose the right product for your bedrooms.
We really appreciate your recommendation and look forward to helping you again with your carpet installation. Thanks again for choosing Floorstore Leeds!
Very friendly and informative.
Very friendly and informative.
The sws assistant we dealt with was very helpful and was very informative and advised us which would be the best type of flooring for the room we were looking at
7 februari 2026
Svar från Floorstore - Leeds
Thank you for your kind review.
We’re so pleased to hear that our staff was friendly, helpful, and able to guide you towards the best flooring option for your room. Providing clear, informative advice to help our customers make confident decisions is something we really pride ourselves on.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Good service
Good service, didn't try the big sell, just let us browse and answered questions when asked them.
6 februari 2026
Svar från Floorstore - Leeds
Thank you for your kind review.
We’re really pleased to hear that you felt comfortable browsing and that our team was able to support you without any pressure. We appreciate you taking the time to share your feedback and hope to see you again soon.
Really great service from Floorstore
Really great service from everyone at Floorstore on Roseville Road in Leeds. They have a wonderful showroom with loads of choices (Real wood flooring, LVT, vinyl boards, beautiful carpets etc).
Mike helped us choose a floor within our budget for our living room and gave us time and space to review our options.
We booked a free survey to check our sub floor and to measure up, booked with a fitter quickly, floor was installed and looks amazing, whole process was so quick and seamless. They made it super easy from start to finish. Mike and his colleagues answered all of my questions and we really appreciated the teams kind help and expertise.
30 januari 2026
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Hi Sophie,
Thank you for your lovely feedback! We’re so pleased you had a great experience with our Roseville Road team and that Mike helped you find the right floor within budget. It’s fantastic to hear that everything from the survey to installation went smoothly and you’re happy with the result. We really appreciate your support!
Great customer service in store
Great customer service in store. Helped us with options available to us and information on fitting.
31 januari 2026
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Thank you for your kind review! We’re so pleased our team could help you explore the options and provide clear information about fitting. We appreciate your support and look forward to helping you again in the future!
"I highly recommend this store and…
"I highly recommend this store and their services! From my first visit through to the final installation, the service and communication have been of a very high standard.
Manny, the sales manager, made the entire process incredibly easy and straightforward for me. He went above and beyond to ensure I got the best deal possible. If you're looking for professional service and a seamless experience, this is the place to go!"
2 december 2025
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Hi Taj,
Thank you so much for your wonderful recommendation! We’re delighted to hear you had such a positive experience from your first visit right through to installation. Manny will be especially pleased to know his support, communication, and effort to secure the best deal made the process easy and straightforward for you. We truly appreciate your kind words and look forward to helping you again in the future!
Friendly and helpful staff
Friendly and helpful staff who responded very quickly to any queries we had. They provided a fast and efficient service and the fitters were also excellent. They did a great job fitting the carpets and tidied up very well afterwards.
19 januari 2026
Svar från Floorstore - Leeds
Hi Therese,
Thank you for your wonderful feedback. We’re so pleased to hear our team were helpful and responsive, and that the fitters did a great job and left everything tidy.
Your kind words mean a lot — we really appreciate your support.
Absolutely brilliant guys in the Leeds…
Absolutely brilliant guys in the Leeds store. So helpful in offering options and Liams eye for design and colours was so helpful. We totally recommend these guys, full of knowledge, great prices and they really care about getting it right for your home. Can’t recommend them enough. Thanks guys and thanks for the cuppa. Sarah & Steven See you at the party 🙌🏻
10 januari 2026
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Thank you so much, Sarah & Steven, for such a fantastic review! We’re really pleased to hear you had such a great experience in our Leeds store. Liam will be delighted to know his eye for design and colour choices helped you find the perfect fit for your home. It means a lot to us that you felt well looked after – that’s exactly what we aim for. Thanks again for the recommendation (and for the cuppa chat!).
Jonny at Floorstore was exceptionally…
Jonny at Floorstore was exceptionally welcoming and helped us with all our requirements! He went above and beyond for us and we now have flooring for my whole house! Thank you so much Jonny!
2 januari 2026
Svar från Floorstore - Leeds
Thank you for your lovely review! We’re so pleased to hear Jonny went above and beyond to help with your flooring needs. We’ll be sure to pass on your kind words. Enjoy your new floors, and thanks for choosing Floorstore!
Flooring for a large and awkward shaped area
I was surprised to find how professional everyone was in terms of seeking a suitable floor covering for our kitchen/sun room and dining area. Simon Waterhouse, the manager, couldn’t have done more to help and advise.
When it came to fitting the experience was just the same; Wayne Duffield came to measure and later fit our Amtico flooring. It was a lengthy job with it being a large awkward shaped space - I’m absolutely thrilled with it now the job is complete - he did a great job.
Additionally the dining carpet Simon suggested looking at is also now down and fitted and matches the flooring perfectly. Thank you
21 november 2025
Omdöme utan inbjudan
Svar från Floorstore - Leeds
Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your new flooring and the overall experience. Simon and Wayne will be thrilled to read your kind words. It’s great to know that the Amtico flooring and dining carpet have transformed your space and met your expectations. Thank you again for choosing us — we truly appreciate your recommendation.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.