Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
We partner with the best furniture brands (Castlery, Burrow, NordicTrack, Samsung, Joybird, & more) to provide quality furniture for less - all while protecting the planet. +700,000 lbs kept out of landfills! Get up to 80% OFF on top furniture, appliances, fitness equipment, & more!
3600 North Capital of Texas Highway Building B, 78746, Austin, USA
I reached via chat out at the beginning of the week inquiring about my order, as the status hadn't changed since the initial purchase. The person that first helped me connected with fulfillment and got the order moving. When I opened the chat again today, the person that helped provided me with the tracking number, which showed that the furniture was on the move. A little confused about the initial delay, but pleased with the help received once I reached out.
Not impressed with their delivery process. I don't need voicemail after voicemail demanding I call to schedule something only to call them back and be told they'll let me know when they're ready to deliver it. Pointless.
It took me 3 days and 5 customer service reps just to get a time to pick up my order.
I was a little worried about my purchase after reading some negative reviews but the 2 counter stools I ordered came 3 weeks before I expected them and were in perfect condition! Boxes were in good shape and stools still had all the protective padding around them and cardboard in place. Very happy with my experience and would definitely buy from again!
Svar från FloorFound
We're sorry to hear this! We send out automated emails both shortly after your order is placed and when an item in your order ships. On occasion, a technical issue can prevent these from sending out and we would like to get to the bottom of what happened there.
Please reach out to our support team at your earliest convenience, so that we may investigate and see what we can do to move things along.
I ordered a couch from FloorFound and was so impressed with the whole process. The item was in near perfect shape, completely as described. FloorFound was extremely communicative about the shipping process and I received multiple emails letting me know a timeline. I Will absolutely be purchasing more furniture from them again.
Customer service has been excellent. I had some problems with my order being damaged in transport and they helped me through all of it. Thank you!
I have emailed twice about picking up my purchase and have not received any response.
Svar från FloorFound
Hi Jay! We responded to your chats and emails on 3/5, 3/7, and 3/15. We are unable to schedule a pickup outside of our warehouse's operational hours. Please contact our support team via chat for assistance in scheduling a pickup time between Monday - Thursday 9am - 2pm. Unfortunately, these are the only times available and our warehouse team will need 24-48 hours to pull the item and have it prepared for your scheduled pickup date and time.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
