Flatmates.com.au Omdömen 

5 466
•
TrustScore 1.5 av 5

1,4

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Flatmates is an absolute Scam! It looks like they are full of bots and Ghost account that lists properties for rental and after the first message there is no response or replies. Flatmates is... Se mer

Betygsatt 1 av 5 stjärnor

Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... Se mer

Betygsatt 1 av 5 stjärnor

After signing up to this site more than once, I received a lot of spam on my phone as well as scammers calling me. I had to change my number more than once where this time I'm using other websites to... Se mer

Betygsatt 1 av 5 stjärnor

Everyone sends you a message saying they are interested but won't show or inspect. I believe most of these people are fake accounts created by Flatmates to get you to waste your money in signing up. T... Se mer

Företagsinformation

  1. Hyresförmedling
  2. också i
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Skrivet av företaget

Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.


Kontaktuppgifter

1,4

Mycket dålig

TrustScore 1.5 av 5

5 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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Alla omdömen

(5 466)

12 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

If I could give a zero stars I would

If I could give a zero stars I would. The accommodation had mould every where including the ceiling, the windows were broken, and broken glass was still in the window, just covered by the curtains. Another window was missing and grey sticky tape was replacing the whole window. The toilet was leaking and the plastic cistern was cracked. The agents promised to refund money but that did not happen. Stay away. Lost 1.1k for this riveting experience. Never again.

2 juni 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Too much spam after signing up

After signing up to this site more than once, I received a lot of spam on my phone as well as scammers calling me. I had to change my number more than once where this time I'm using other websites to find a new place to live now. I can see regarding the reviews below, I'm not the only person having these issues where this website brings nothing but trouble to your life from reading other reviews.

20 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Over the years advertising for a…

Over the years advertising for a flatmate, I have found 3 great flatmates back to back over a 5 year span, all of my flatmates were through this website & I s add m still very good friends with them all! Flatmates.com are very supportive & look after their members & respond very quickly to all inquiries & always find a quick solution that is in your best interest as a member. I love that I don’t have to re-do my advertisement from scratch I just activate & tweak any updates under edit mode & it is immediately updated! I have found the right flatmate very quickly & even during the very difficult time of Covid19 flatmates.com did not hesitate to support me by extending my membership for an additional month for free to ensure I found the right flatmste. ⭐️⭐️⭐️⭐️⭐️ Professional website, easy to use, support team respond very quickly & address your inquiry with a great outcome, excellent service flatmates.com keep doing what your doing you! I could not recommend anything to change its a great website it works every time. Thank you to the professional experienced support team ⭐️⭐️⭐️⭐️⭐️

13 december 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I setup a new listing today on FM where…

I setup a new listing today on FM where it was pending for half a day. On Gumtree and Flatmatefinder it was live right away. I just logged on tonight and it's saying I'm banned. No email or information was send to me regarding why I was banned. I think I'll stick to Gumtree and Flatematefinder, it's alot easier to setup your listing and are trouble free compared to Flatmates.

17 november 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Rick,
Members are only banned from using our platform for the wrong reasons. We could see that you were using the platform to promote your business and were not in fact looking for shared accommodation.
Feel free to email us at support@flatmates.com.au with any questions.
All the best,
FM Team

Betygsatt 1 av 5 stjärnor

Don't waste your time!

Don't waste your time like I did with this site. The customer service doesn't exist here. I manage to get a reply after half a week after sending many messages. The layout is ugly and way to big. Other websites have the listing small so you can easily scroll. You block someone by accident and you can't unblock them. I wish I never wasted my time with this site where I found a new place to live easily on Gumtree.

14 november 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Arnold, we're sorry you feel this way.
We have a full time customer service team who will be happy to help you with any issues. Please feel free to message them at support@flatmates.com.au and they will support your needs.

We have changed the size of our listing results, to give members a greater chance at standing out from the crowd.

If you block someone by accident, you can easily unblock them by following the same steps.

We're sorry you didn't enjoy your time with us.

All the best,
Claudia

Betygsatt 1 av 5 stjärnor

Save your money, the guarantee is a scam

Received 1 message in 40 days of paying for this.

Almost all of the listings are tagged in too many categories so you can't filter them out of results.

Almost all of the listings are made by real estate agents. I do not want to read real estate listings, I want advertisements from people who are not in the real estate industry. This is a frustrating waste of time, energy and money.

You cannot filter out ads that exclude you, for example, you cannot filter out "student only" or "female only".

The guatantee is also a scam. They claim you will have premium features until you find a place, but then they ask you for more money.

I'm sure that you sold my phone number to some database the second I signed up too. Scam calls are much more common since signing up here. Avoid

18 oktober 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I am really pissed off

I am really pissed off. I have using flatmates to advertise my rooms for rent using full plan, basic or boost plans. It worked all the time. This lastest payment invoice No. 1800776, having $8.99 which is supposed to allow me to view member phone nos, send and receive messages but it doesn't allow me. There is no way for me to contact anyone re this problem.

7 oktober 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I had such a bad experience on this…

I had such a bad experience on this website. For one, once you block someone by accident, you can't unblock them. The display pictures are way to big for my screen. Customer service was unhelpful.

1 september 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Teddy,
Thanks for your review above.
Please note that once you block someone, you can easily unblock them. You simply follow the same steps you took to block the member, except the "block member" button will have changed to "unblock member."
We're sorry the image sizing didn't work for your screen. Please feel free to email us at support@flatmates.com.au in the future and our friendly moderation team will be able to help you out with re-sizing, unblocking members and any other issues you may be having trouble with.
All the best,
Flatmates team

Betygsatt 1 av 5 stjärnor

Using this website has been a total…

Using this website has been a total nightmare. Go somewhere else, it's not worth your time.

31 augusti 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Carly,
We're sorry you feel that way.
Please feel free to email us at support@flatmates.com.au in the future and our friendly moderation team will be able to help you navigate any issues you may be having.
All the best,
Flatmates team

Betygsatt 1 av 5 stjärnor

About 2 years ago I found a room at…

About 2 years ago I found a room at Mary pleasant place Birkdale. I was there for 3 months and was told I had to leave by the tenant Ramona Wilkins. When I was packing up to leave she demanded money and got physically violent.She locked me out of the unit. I called the police because my medication was still in the house. I had to get my son to move me out because she wanted to keep all my furniture and my plasma TV. She still keeps advertising the same room, this is my 2nd complaint about her. Stop encouraging abusive people. She’s a thief and a liar and her other tenant carries the Rotor virus.

26 augusti 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Early bird SCAM

Flatmates is keeping fake early bird accounts on purpose to make people buy premium package. Last 3 years I bought 3 times premium package to message to early bird accounts and all of them was fake or didn’t answer . And flatmates didn’t make any refund. DONT BUY PREMIUM PACKAGE!!!!

22 augusti 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This is discussing

This is discussing, I payed the woman the 4 weeks plus 2 weeks in advance , she dictated to me that I had to be moved in on a certain day, but because of covid 19 , and restrictions I moved in 2 weeks later ,and still payed for the 2 weeks I wasn't there for , I can't shut my bedroom door and the first night I was there one of her neighbours broke into my car and stole stuff, and the final thing for me after little announce things that are just normal when U have flatmates was the friday night the landlord and her neighbour/friend got drunk on wine and proceeded to speak crap about me , and didn't realise that they heard you from there room, I put in my 2 weeks notice , and she told me I have a contract and I had to stay for 6mths, I then told her all I have to do is give 2 weeks notice, she thinks she is getting my bond ,but its becoming quite clear ,this is what she does ,she apparently had problems with her last tenant

8 augusti 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Elizabeth,

Thanks for getting in touch and we're so sorry to hear of your experience.

Please report this member by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.

If you feel like you need further help, please have a look at the legal guides on our site. This link will take you to the start of an extensive list of legal support articles on our site https://flatmates.com.au/info/legal-introduction

We wish you all the best,
Flatmates.com.au Team

Betygsatt 1 av 5 stjärnor

Piece of shiiiit site

Piece of shiiit site banned me for no reason at all. Used it many times over the years and they banned me out of the blue without warning.

25 juli 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Matt,

Members are removed from our platform for two reasons.
1. They are using Flatmates.com.au for a reason other than finding share accommodation.
2. Their actions on the platform go against our Community Charter. You can view that here https://flatmates.com.au/info/community-charter

If you believe you have been unfairly banned, you can message us at support@flatmates.com.au.

Regards,
FM Team

Betygsatt 1 av 5 stjärnor

Allowing Abusive Landlords to Repeat Abuse

Cannot believe there is no reporting/blacklisting/banning function of repetitively abusive Landlords.
The two times we have used this site to rent a place out, we have had to seek lawful action against our Landlords, each from a different State.
These Landlords have continued to advertise the properties on here for rent after legal action, under different address and names. Sometimes, they just continue as is.
The site only has the option to "report this ad" and not the Landlord for lying and abusing the site, the site's customer base and the law.
Disgrace.

22 juli 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Ed,

Thanks for getting in touch and we're sorry to hear of your experience.

As Flatmates is a peer-to-peer listing site, we are unable to become involved in members' disputes but we can remove members from our site who use it for the wrong reasons or who go against our Community Charter https://flatmates.com.au/info/community-charter

You can also report a member by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. Both of these options will let a member of our Moderation Team know to review the member's account.

Please have a look at our how-to guide on dispute resolution for some tips https://flatmates.com.au/info/resolving-disputes

If you feel like you need further help, please have a look at the legal guides on our site. This link will take you to the start of an extensive list of legal support articles on our site https://flatmates.com.au/info/legal-introduction

We wish you all the best,
Flatmates.com.au Team

Betygsatt 1 av 5 stjärnor

This place has gone down hill

I've been using this website in the past but I can't stand the new changes. It was way better before REA Group took over the company.

14 juli 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Elden,

We're sorry you feel this way. We spend a lot of time and resources to ensure we have the best functioning platform available and often create changes to the product based on customer feedback. If there is any further feedback you can provide us on what product changes you don't enjoy, please message us at support@flatmates.com.au.

All the best,
FM Team

Betygsatt 1 av 5 stjärnor

Banned for no reason

I listed my property today where it went into pending for a long time. I checked back after a couple of hours and it said banned. I will never use this site again!

Note: After reading the reviews below, it looks like I'm not the only person being banned for no reason.

13 juni 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Victor,

Members are removed from our platform for two reasons.
1. They are using Flatmates.com.au for a reason other than finding share accommodation.
2. Their actions on the platform go against our Community Charter. You can view that here https://flatmates.com.au/info/community-charter

If you believe you have been unfairly banned, you can message us at support@flatmates.com.au.

Regards,
FM Team

Betygsatt 1 av 5 stjärnor

I hate the look of the website

I hate the look of the website. Listings are way too big where I can't see the whole photo.

9 juni 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Anthony,

We're sorry you feel this way.

We have recently updated our platform to allow property listers larger images in search results, so that their property stands out. This also makes it easier for members seeking accommodation to see more of the property in search results.

All the best,
FM Team

Betygsatt 2 av 5 stjärnor

I had just recently joined up went out…

I had just recently joined up went out to see a property for my first inspection no one was home at the appointed time and house was open called out and knocked went into house to leave a note on table tried messaging owner but no response not sure if was correct mobile number than someone arrives at house who looked nothing like his advert photo and yelled at me told me get the f*"out of his house otherwise he would call the police he didn't give me time to explain he scared me he was very angry and upset,I tried to explain but he didn't listen and than I left running out the door in tears.Very reluctant to have another viewing again if this is the treatment I will get!The whole experience was very upsetting!

9 juni 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have advertised a room and never had…

I have advertised a room and never had anyone is interested! and the idea of not letting people message freely unless paying for expensive plans!

6 juni 2021
Omdöme utan inbjudan
Logotyp för Flatmates.com.au

Svar från Flatmates.com.au

Hi Ahmed,

Please email us at support@flatmates.com.au and our moderation team will be able to help you with your account.

All the best,
FM team

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