Flagship Credit Acceptance Omdömen 

I wish that I did not even have to give a 1 star. I was told that I would be receiving a $400 overpayment when I received a $4 check in the mail. I have called several times to inquire about this and they confirmed I would be getting the $400, but never to any avail. It is completely unacceptable. The customer service and support is terrible. I highly suggest never using this company.

I had an auto loan through Flagship Credit Acceptance.. I since had refinanced my car and requested the pay off letter .. I called several times and every time I got a different response, also .. I asked for a manager.. no one was ever available and did not get a call back !!! I have also emailed customer service and no response either !!! Extremely poor customer service !!! No one should use this business !!! Horrible !!!!

I tried calling several days before my payment due date because I knew I wasn't going to be able to make my payment due to being laid off. They tell me to call back the day after my payment due date because it's not late yet. Which I was trying to be proactive but I guess that's a bad thing. So, I call the day after as advised and I let them know that I need to defer the payment for the month which I am then told to call back in 2 weeks or when my payment is 10 or more days late because a deferment would not be approved if the payment isn't more than 10 days late. I explained extensively why I needed the deferment each time I called and each time I was still asked why. After, just explaining why. I am now in the waiting period so it is not quite time for me to call them back as they advised that I can't call back and ask for a deferment until my payment is more than 10 days late. However, even though they notated my account with these notes they are still calling me non-stop about making a payment. My situation didn't change from the last time I called and if it had I would've called and informed them. I have a great payment history and I always call if an issue comes up. My irritation with them is that I try to be proactive since I know what my own personal financial situation is and then I'm told to wait with them notating my account with this information and still continuing to harass me. Further more I called this morning and I explained that I had been laid off and the rep asked me why I was laid off. Does it matter why I was laid off being laid off means that I was let go beyond anything in my control. Your reps are intrusive and rude and there was no need for them to argue with me or demand to know why I was laid off. I cannot believe the attitude that I encountered. This was the first time that I had a rep be so incredibly rude to me.