Felicity J Lord Omdömen 967

If I could give this agents 0 stars, I would.

My friends and I viewed a house in Hackney and paid the holding fee pretty soon after to take it off the market and agreed on a move in date of May 9th. We were in comms with a man called Rob Jermain from the Islington branch from the start, however, quickly soon after paying the holding deposit, we were getting ghosted and struggling to get any communication out of Rob and his team. After weeks, we eventually went through referencing and all passed and we were a week away from moving in, still with no tenancy agreement sent over.

The week of move in, we had a check in call with landlord to see if we were a good fit (very strange considering we had passed referencing at this point), to which we were told he liked us and wanted us to move that weekend (4 days later). We were also told the place didn’t have any beds so we would need to sort them quickly ourselves.

We then purchased furniture for the Saturday, kitchen supplies and set up bills, totally about 1.5k - we still had no tenancy agreement sent despite chasing every day. However, they insisted it was fine and going ahead.

The night before move in rolls around and we are panicking that we have not signed anything yet even though they are telling us it’s fine - we then get a phone call to tell us that the house isn’t fit for purpose and is inhabitable due to a leak in a kitchen.

They offer no solution, no new move in date following repairs and do not want us storing the furniture we delivered there anymore in the meantime. We are then forced to pull out of the house the night before, leaving us without a home for the month or potentially longer. None of us live in London right now and all have jobs that require us to be in London once we were to move this weekend.

We are now unable to cancel our furniture orders, bills and there was 0 compensation offered, or even a simple apology. The landlord refuses to speak to us and Rob in particular was extremely blasé about it all and what this has caused for us.

This is truly disgusting how they have treated us and shows the true nature of dodgy landlords and agents.

I strongly advise you to never ever look for a property with these guys or you will be without a home.

DO NOT use this agency. I dealt with Samiya Ahmed, and it has been a nightmare. They took a holding deposit from us, and although we did not pass the reference checks, they are refusing to refund our money.It has been over a week now. I have sent multiple emails to Samiya, but she ignores them completely. She gave me a 'management number' to call, but no one ever picks up. They are holding my money without any legal reason or explanation.This is extremely unprofessional and dishonest behavior. I am warning everyone to stay away from this agency unless you want your money stolen. I will be reporting them to the Property Ombudsman and Trading Standards if my deposit is not returned immediately.

Avoid renting through Felicity J Lord if you value getting your deposit back. Based on my experience, they will look for any excuse to make deductions at the end of your tenancy.

They may try to pressure you into paying for a “professional clean,” but this is not a legal requirement—the property only needs to be left in a reasonably clean condition. Don’t let them mislead you into unnecessary expenses.

Protect yourself from the start: take extensive photos and videos when you move in and when you move out. Without solid evidence, you may find them inventing reasons to withhold your deposit.

Letting and property management service extremely poor. Bad communication throughout the tenancy including failing to respond to emails and failing to inform of crucial communal changes including changing of locks to a bike store. It took over a month to get our deposit back from leaving the rental property with no communication despite several emails and phone calls. Also, be very careful when leaving any property as the property management/landlords kept making things up to deduct from our deposit despite evidence against their claims. Would advise letters to look at other alternatives based on my experience.

Initially the service provided by FJL was average. It was only towards the middle and end of tenancy when the wheels came off.

The issues off the top of my head:
-Poor knowledge transfer between members of staff, due to the high turnover. The only member of staff that remained in the Clerkenwell branch has been Charlotte De Carli.
- Very late turnaround to repair requests, resulting in food poisoning, lack of heating, and inability to dry clothes.
- No knowledge of tenant rights and landlord obligations. I assume this one is due to the high turnover of staff and so training is subpar.

I'd avoid, unless you enjoy a painful existence.

They misrepresented a rental property, forced a decision before allowing us to view. Once a holding deposit was placed, and we viewed the flat, it was covered head to toe in mould, whilst they only scheduled works AFTER our move in date. We requested our money back even factoring in health wise that we were unable to live in a mould flat, but we were denied time and time again. Other letting agents are far superior, I will personally never use them again and will be telling people I know to do the same.

We bought and sold through FJ Lord, although the transactions were protracted Chris and Olivia were helpful and available throughout. They are very knowledgeable and professional, staying positive when our sale stalled, more than once! I would highly recommend this agent.

Really helpful support. Most valuable is that they take calls until 10pm (great if you’re working until late). Lewis in Islington is great, supported by a really efficient team!

The most unexperienced company ever I had to deal with. At the start, lovely girls who work there were very helpful but when it comes to financial team -OMG- the most unprofessional and very ignorant people I ever met!!!!!! I regret I had to deal with these people

Don't use these bloodsucking leeches!!!!

Terrible company, initially we asked ONLY for them to find us tenants to rent our house in London, paying a one off fee.

Somehow despite NEVER signing a contract to do so, they're now taking a monthly rent collection fee. They now claim they never offer a service to just find you a tenants, and that we must have agreed/signed a contract to do this.

We KNOW we didn't ask for this, when asked to show us this contract they just ignore our requests.

So now these vampiric leeches take a monthly fee, which was NEVER agreed with us.

Now for the last 4 months they've failed to pay anything on time. We have to phone up/email many times to finally get the rent money paid to us.

A few years ago they charged us for an electrician to come and inspect our electricity fuse box etc, they charged us £350.00 for some chump to write an incomprehensible bs report that was utter drivel.

Because the illegible nonsense THEIR electrician provided was so poor, we then had to pay for a decent electrician to redo the report again and then use him to install a new fuse box.

If we'd have used their electrician, it's pretty obvious they would have charged well over the going rate.

Our local electrician did the job and the report for the same price they charged for just the report.

We've been ripped off for rent money before, and now that it's every month they fail to pay us, we're on edge waiting for these see you next Tuesday's to do the same.

For such a large company withholding rent owed to us for a few weeks, and doing similarly to for eg a few hundred gives them access to potentially high amounts of money. It feels like any day now this company will declare bankruptcy and make off with that money owed.

Companies like these are disgustingly amoral, their staff are almost all rude on the phone, apathetic, arrogant with no hint of empathy.

Don't use these bloodsucking leeches!!!!

My girlfriend and I recently arrived in London and were lucky enough to meet Mrs. De Carli. Her honesty and helpfulness allowed us to settle in quickly. Thanks to her and her advice, we navigated every step of the process. Encore merci !

I arranged a flat viewing with a Felicity J Lord agent. When I arrived I texted the agent who told me the property had been let. We had been discussing the property via WhatsApp so I could have easily been informed about the cancellation. Unimpressed, would not recommend letting through this agency unless you want to be hanging around for a nonexistent flat viewing in the rain!!

I rented a property in E3, opposite the large Tesco, for one year, and it was genuinely one of the worst renting experiences I’ve had.

From the start, the flat was handed over in a poor and unhygienic condition. There was mould on the windows, even the freezer (how is that even possible), a broken air/ventilation system, and the parking fob was missing, something you really don’t want to discover in the middle of moving! The electric heating system is shockingly inefficient: despite high energy bills, the flat was still cold.

Just two days after moving in, the intercom stopped working. Despite repeated requests, it was never fixed during the entire tenancy.

The agency provides little to no real service. And the people who answer the phone in their maintenance team are so rude. I had to call every time we had a problem, as they NEVER reply to emails.

Maintenance issues were handled by a “handyman” connected to the landlord’s family, who was consistently unprofessional and failed to properly repair problems. When our dishwasher broke just one month in, it took them an entire month to fix it. During that time, multiple afternoons were spent in the flat with loud arguments and shouting between the handyman and other staff. A leaking toilet also took a full month to repair.

Overall, dealing with both the agency and the landlord was exhausting and frustrating. The lack of professionalism, slow responses, and poor living conditions made the property absolutely not worth the money. If you have the option to rent elsewhere, I strongly recommend doing so.

We received the worst management service possible during the rental of our flat and it was almost impossible to obtain the refund owed at the end of the tenancy, taking over five months to be refunded.
Never, ever use FJL as a managed renat service.

Yet again I need to warn everyone not to use this company, they are now holding over £500 of my money, please don’t use them.

We attended a viewing as buyers with agent Kyanne Neavin Martin - This was our first experience with the agency.

We expected a reasonable level of engagement and information; however, the agent came across as dismissive, abrupt, and appeared eager to end the viewing as quickly as possible, showing no interest in assisting potential buyers.

Given the time spent arranging and travelling to the viewing, it was frustrating to leave with no more information than was already available online and feeling our time was not valued.

Unfortunately as a result of this poor experience, we will not be pursuing any further engagement with Felicity J Lord in the future.

I've just rented through Felicity J Lord - Stoke Newington, and the lettings team (Rob, Ellesse, Hassan, Dean, plus Mel and James when I needed an extra hand) were genuinely great.

This was my first time handling a move completely solo, so I was probably more hands-on and question-heavy than the average tenant. It was also an exercise in patience at points with Christmas timings, but they stayed calm, consistent and respectful throughout. Crucially, they made me feel like a priority - even when I knew they were juggling a million other things.

Comms were strong. If they couldn't pick up immediately, they always came back to me by email and kept things moving between me and the landlord. I found them after over-researching (including AI-assisted comparisons) and, for me, the service matched the promise. Moving in next week and properly excited.

I’ve been dealing with serious electrical faults since 27 October, and as of 4 December the issue is still unresolved. I’ve had no working oven or dishwasher for two months, and at one point they even left me without heat or electricity for 24 hours in winter. Throughout all of this, emails and calls are ignored, repairs are endlessly delayed, and no one takes responsibility.

This level of neglect isn’t just inconvenient, it is dangerous.
The ongoing electrical problems have put me, other tenants, our pets, and even neighboring properties at risk of short circuits and potential fire hazards. Failing to address this for over a month is a serious breach of basic safety expectations.

Landlords, please pay attention:
Their inaction doesn't just damage tenant wellbeing, it puts your property, your investment, and your legal compliance at risk. Persistent electrical faults, prolonged lack of repairs, and zero communication expose you to liability, safety violations, property loss, and reputational damage.

In my experience, this has been the worst property management service I have ever encountered.
For the sake of safety and sanity, look elsewhere.

Avoid as much as you can. Wish I knew about Felicity J Lord reputation at the beginning of a painful sales process. Tried to sell my house since February 25. Apparently, they've found a prospective buyer in March but it had taken approximately 10 months and nothing has had happened. Their method in dealing with clients entails no transparency and we, in fact, are unaware what exactly is happening.Every single contact, when it happens, the information provided is different to confuse you even more. They have kept me waiting for exchange/completion, promising that we, as sellers, were "almost there" month after month. And this "there" has never happened. Waste of time, money and hope. Don't ever deal with them!!! They will stress you out with empty promises to boost their sales profile.

Sachin was amazing from start to finish and really helped move things along swiftly! Thanks!