Always polite, helpful and understandable (I have very poor hearing) phone contacts. When I queried, what I had perceived to be a fault in my repaired car, I received a very courteous, very comprehe... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was great to be able to reach a real person by phone instead of an AI chatbot. They were responsive, always on time, and did excellent work. Thank you!
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... Se mer
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Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... Se mer
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Företagsinformation
Om Fix Auto UK - Fix Auto West Hampstead
Skrivet av företaget
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Skrivet av företaget
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Kontaktuppgifter
52 Iverson Road, NW6 2QX, West Hampstead, London, Storbritannien
- 0207 372 2222
4,7
Utmärkt
306 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was great to be able to reach a real…
It was great to be able to reach a real person by phone instead of an AI chatbot. They were responsive, always on time, and did excellent work. Thank you!
22 juni 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Always polite
Always polite, helpful and understandable (I have very poor hearing) phone contacts.
When I queried, what I had perceived to be a fault in my repaired car, I received a very courteous, very comprehensible and satisfactory explanation.
So well done FixAuto.
23 juni 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Robyn, we are so pleased to hear about your positive experience with us. It's wonderful that our team was polite, helpful, and provided a clear explanation. Thank you for your kind words! I will pass your comments on to the team. Have a great weekend from all the team Fix Auto West Hampstead.
Superb service!
Superb service! Quick, efficient and very professional. Would hourly recommend. Kelly is very helpful!
12 juni 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Ruminder , we are so pleased you had such a positive experience with us. We appreciate your kind words. I will pass your comments on to the team especially to Kelly. Have a great week from all the team at Fix Auto West Hampstead
Friendly and helpful.
The staff on the front desk were friendly and helpful. The repair was carried out quickly and looks good as new.
1 juni 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Peter, we're so glad our team was friendly and helpful. It's great to hear the repair was quick and looks new! I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Recommended repairer
Professional, personable and high quality repair. Always a good service.
1 juni 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Ben, we appreciate your kind words and the four-star rating. We are glad you had a positive experience. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Excellent service
21 maj 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear John, thank you for your very positive review. We are so pleased you felt our service was excellent. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead
Great service from Fix Auto West…
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transparent about how my car would be repaired, which gave me real confidence in the process.
Highly recommended.
22 maj 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Sear Najib, we really appreciate you sharing your positive experience! We're delighted to hear our reception team was friendly and helpful. It's great to know you felt confident in the repair process and would highly recommend us. I will pass your comments on to the team and especially to the two ladies and Jordan. Have a great week from all the team at Fix Auto West Hampstead.
Amazing service from start to finish
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car came back looking perfect.
A special mention to the girls at reception as well so friendly, welcoming and helpful every time I called or came in. They made the whole experience stress-free and went above and beyond with their customer service.
You can tell this company genuinely cares about its customers. Highly recommend and would definitely use them again!
19 maj 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Jason, we truly appreciate you sharing your wonderful experience with us. We are so pleased to hear that our team provided amazing service and kept you updated throughout the repair process. It's fantastic to know the repair work was to a high standard and that you found our reception team friendly and helpful. I will pass your comments on to the team. Have a great rest of the week and a better bank holiday weekend from all the team at Fix Auto West Hampstead.
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Giles, thank you so much for taking the time to do a review. We appreciate your 5-star review! We're glad you had a first-class experience. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead.
Washed my car for me before giving it…
Washed my car for me before giving it back and finished the repair job quicker than expected. Thanks
12 maj 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Danica, we are so glad to hear we exceed your expectations with our service and efficiency. Thank you for your kind words and taking the time to do a review. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead
I had a great experience with Fix Auto
I had a great experience with Fix Auto. The car was immaculate when I got it back and fixed so well. Jordan and the ladies on the reception desk were all amazing. Thank you
7 maj 2026
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Belinda, thank you for taking the time to share your experience we're happy to hear you had such a great experience! It's wonderful to know you were pleased with the repair work. We appreciate your kind words about our team; I will pass on your comments and I am sure they will be delighted! Have a great week from all the team at Fix Auto West Hampstead.
Mel is outstanding
Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was frustrating. The repair itself was professionally done, other than my windshield fluid was emptied and not replaced, and there appears to be a part with a missing cover.
1 maj 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Ade, we appreciate your feedback and are glad you had a positive experience. We understand your frustration regarding the delay of the parts. As you are aware this was down to Volvo not having the parts available. We are sorry that your windshield fluid wasn't replaced and for bring it to our attention. We have since reinforced to the staff that they should always check and top up the levels. Regarding the missing cover there was a cover noticed that it was broken when stripped and was unfortunately not in stock and have since replaced. If there is anything else outstanding please don't hesitate to contact us. I will pass your comments on to Mel and the team. Have a great week from all team at Fix Auto West Hampstead.
Car repair sorted at Fix Auto West Hampstead
After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all of my questions. Her colleague Kelly was also equally friendly and helpful to me. When l came to collect my car, Jordan told me again that he had pushed the insurance company to agree that a new wheel and tyre were also needed because they were out of alignment. I am very grateful to Jordan for taking the extra time to go out of his way to sort this issue out to ensure the safety of my car and myself for the future.
1 maj 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Lydia , we're so happy to hear that our team promptly collected your car after the accident. It's great to know that our advisor kept you updated and answered your questions. We appreciate that you recognise our team member's extra effort to ensure your car's safety. I will pass your comments on to the team and especially the team members you named. Have a great week from all the team at Fix Auto West Hampstead.
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Royah, we really appreciate your positive feedback on our superb and timely service, and our excellent communication. Thank you for taking the time to share. I will pass your comments on the team. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
The receptionist was 5 star
The receptionist was 5 star. But the lack of communication in regards to updates was really poor.
17 april 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Davina, we appreciate your feedback and are pleased you found the receptionist helpful. We're sorry our communication regarding updates was not satisfactory. It isn't an excuse just unfortunately we were down a Customer Service Advisor which did mean with the work volume things were not how they should have been. We will be addressing this. I will pass your 5 star comment on to the receptionist. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
Very good customer experience
Very good customer experience. Kelly very much on the ball.
10 oktober 2025
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Thomas, we're happy to hear that you had a very good experience. We appreciate you letting us know about your positive feedback. I will pass your comment on to Kelly. Have a great bank holiday weekend from all the team at Fix Auto West Hampstead.
Very Happy with service provided
The whole experience from start to finish was perfect. Delays were communicated, staff very friendly. Car looks great again ! Thanks team
9 april 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Pradip, we appreciate you taking the time to leave us a 5-star review! We're happy to hear that our team communicated delays and that you are pleased with the repairs to your car. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead.
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Abdul, we appreciate you sharing your positive experience! We are so glad you felt well looked after and received great service from our team. I will pass your comments on to the team Have a great weekend from all the team at Fix Auto West Hampstead
Honesty and clarity.
Honesty and clarity.
Excellent use of systems and reception staff were very friendly and made quick decisions on pick up which was seamless.
23 mars 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Phil, we appreciate you highlighting our team's honesty and clarity! It's great to know our systems and friendly reception staff made your pick-up seamless. Thanks for the review! I will pass your comments on to the team. Have a great Easter from all the team at Fix Auto West Hampstead.
Great service, friendly staff
Great service, lovely staff. The level of finish of the repair was excellent (I'd damaged both passenger doors all way down to the wheel arch).
This was the first time I'd pranged my car. I had never been through this experience of having to take a car to a body shop before. Everyone at Fix Auto were friendly and communicative about the process.
13 mars 2026
Svar från Fix Auto UK - Fix Auto West Hampstead
Dear Jane , we're glad you enjoyed your experience. It's great to know our staff provided excellent service during your first body shop visit. We appreciate your feedback on the repair quality and the team's communication. Thank you! I will pass your comments on to the team. Have a great Easter from all the team Fix Auto West Hampstead.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.