Fix Auto UK - Fix Auto Walsall Omdömen 148

When my car was delivered back to me it was dirty and shattered glass discovered embedded in my car seat a week later which cut my hands and my sons.
Very poor service no valeting done and it was a nightmare from the Start to finish
Never again !!!!
Complaint is just the beginning

I gave my car for repair at Fix auto Walsall they were extremely professional and kept me upto date on my vehicle repairs received my vehicle and the work was done to a very good standard really recommend Auto fix for vehicle repair thanks to the team for the pleasant experience

I am afraid my experience is horrific. It took 6 weeks for Fix Auto Walsall to repair my car. I have no idea what jobs they did as I have never received any documents. I had no communication from the company, not one call or email until they wanted me to pay. The website was not up to date either. I chased them all the time. When I asked, there were no answers just lies and promises. I told them in advance that my MOT would expire and I needed the car back before a certain day. I was told it would not be a problem. As we were approaching the deadline, I was calling the company more often. I was given 3 new deadlines. The day before my final deadline I was told the car would not be ready and it was not their problem. They did not fix one of the issues either. I was threatened with additional costs on more than one occasion. The company delivered my car on a Friday at 5 pm, before Christmas with an expired MOT. The receptionist said I had no right to be upset or complain and she was tired of listening to me. I have never experienced a service like this. My car was delivered with 24 miles less petrol (the irony being they forced me to take their hire car to the petrol station under threat of additional cost). My car failed the MOT the next day leaving me with no car for days. My airbag light is still on. The only reason it gets 1 star is that they cleaned the car.

Excellent service.
Picked up my car and delivered courtesy car.
Delivered my car back to me when repairs completed.
Repairs carried out to a high standard and even cleaned my car inside and out (which was really filthy) would definitely recommend.

Staff extremely helpful especially when sorting out, promptly, an issue with the curtesy car.
Car was repaired quickly and to a very high standard. Plus, the garage had cleaned the car inside and out which was very much appreciated!

A prompt repair carried out efficiently and done in a professional manner

Really happy to recommend this company as they were so friendly, supportive and helpful.
They did an exceptional job on my car and also valeted it which was an unexpected surprise.
The communication from them was fantastic, nothing was too much trouble.
Definitely 5star service!!

Could not have been happier, the guys have done an amazing job!!!! HIGHLY RECOMMENDED..

Fantastic service and a 5* job. From start to finish, they were so helpful abnd professional. I had constang communication throughout which made it easy to gain updates on my repair. The repair work on my vehicle was superb and perfect. I would highly recommend fix autos Walsall to anybody who needs their services.

My experience with fix auto has been amazing from start to finish from collecting my vehicle and leaving me with a courtesy car and kept me updated on my car and once it was fixed they did a valet for me, Sharon the receptionist has been amazing too with every little detail of what was happening with my car couldn’t wish for better service

Had catalyst converter stolen off Toyota hybrid my insurance gave me there number they collected following day and gave me new courtesy car took less than a week and bought Toyota back I found service very good

Great service from fix auto walsall fixed my a class mercedes in quick time ziggy and Sharon can't do enough for you great friendly staff and make you feel like part of there family can't thank them enough and I can't recommend them enough thanks again ziggy and Sharon.... Jonathan Gutteridge

I don’t know y my insurance company sent my car there it took 10 weeks to repair my car I had to kept 📞 them for updates 4 times they rang me to say your car is ready but it never happened, finally I got my car back yesterday then still missing a centre cap on my wheel, but the repairs is good

The pick up was not a problem as they called about 30 minutes before hand, they kept in touch and the repair was done within 3 working days.

My vehicle was sent to fix autos for repair to back bumper literally amazing customer service - Sharon was amazing very helpful over the phone putting me at ease and regular updates on the car very friendly team, and I had a courtesy vehicle delivered to my door which was clean and tidy, but only had it for less than 2 days the car was not only mended on the bumper (you can’t tell
There was any damage at all ) but my car door also was scuffed and paint was restored as good as new, then the car was valeted inside and out imaculate,
I would recommend highly auto fix Walsall is the way to go from start to finish all amazing thank you so much all and Sharon you do a fantastic job at reassuring the customer with your kindness and empathy FANTASTIC.

Fantastic friendly service, organized from the start to finish of car repairs. Kept us in the loop at all times by bubbly. friendly staff, even took care of and return our courtesy car upon return of our fully repaired car. A great stress free service, thank you Fix Auto Staff....

I received excellent & reliable service from Fix Auto Walsall. Very good customer service & they regularly contact you with updates on your vehicle. Definitely recommend to use this garage.

Booked my Van for body repairs at Fix Auto Walsall.
Mr Ziyarab and his team were very helpful and realistic with the work involved to restore to original standard.
Work was completed to a high standard within the estimated time line as promised by them.
Excellent friendly service, would highly recommend them to others.

Good service and kept me involved all the way with updates

Fast and efficient. Thanks to Sharon and Avs 👌🏻