I had a really good experience with fix auto portsmouth. The staff were all lovely to talk to and really helpful. The communication was excellent. I knew what was happening from start to finish. They... Se mer
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Did an amazing job at fixing my car after I stupidly reversed into a wall, estimate was 4-6 weeks due to parts but I was over the moon when I got my car back after a week and it looks brand new again.... Se mer
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Really delighted with the repairs carried out to our vehicle. High quality workmanship, kept us informed about the progress with full honesty and did exactly what they said needed doing with no hi... Se mer
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From start to finish I cannot fault them. The service was really good, my car came in on Tuesday 3rd Jan 23 and collected it today (Thursday). It was done very efficiently, and the work that was done... Se mer
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Företagsinformation
Om Fix Auto UK - Fix Auto Portsmouth
Skrivet av företaget
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Skrivet av företaget
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Kontaktuppgifter
11 Ackworth Road, PO3 5NS, Portsmouth, Hampshire, Storbritannien
- 02392 662756
4,6
Utmärkt
152 omdömen
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Svar från Fix Auto UK - Fix Auto Portsmouth
thank you for you review, we are glad you were happy.
Really good job staff very friendly but…
Really good job staff very friendly but found there was no communication
8 februari 2023
Svar från Fix Auto UK - Fix Auto Portsmouth
hi there
we do apologies, i can see that our communication could have been better and you had some back ordered parts which should have been explained better,
Had my car fixed through an insurance…
Had my car fixed through an insurance claim. Took ages to get the car booked in with the garage then when it was fixed the wheel rim was glued on and not clipped on. Going through the insurance company to get this addressed but Fix Now keep fobbing them off. Don’t use this garage if you don’t need to
3 december 2022
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Portsmouth
hi there,
i am not aware of who you are to be able to look in to this, are you sure this review is for us as this does not sound familiar.
Very efficient service
From start to finish I cannot fault them. The service was really good, my car came in on Tuesday 3rd Jan 23 and collected it today (Thursday). It was done very efficiently, and the work that was done I’m speechless it was very good. Will recommend to anyone. I will definitely use again.
5 januari 2023
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Portsmouth
hi there,
nice to hear reviews like this, glad to help.
The team were lovely and very helpful
The team were lovely and very helpful, the car looks amazing and they kindly valeted my car as well.
23 november 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
hi, so happy to know we were able to help you and you were pleased.
BMW Repairs
Took over 6 weeks to repair my vehicle, was informed twice the car would be ready during this time only to be told later additional parts were required.
Vehicle returned with wrong style of number plate, however fix auto have said they will source the correct type and advise.
Office staff were always polite and curtious on the phone.
4 november 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
My commercial van was repaired here
My commercial van was repaired here. Van was just a year old and the bodywork repairs were faultless.
Ruth was good with comms. Guys in the workshop who did the repairs obviously know what they're doing as you can't tell its been repaired.
Having suffered a hand injury whilst the van was there I couldn't pick it up so they kindly dropped it back to me in Southampton on time.
So pleased I'm hopefully having a minor ding repaired outside of insurance scope.
It'd be pointless me adding images as it just looks like a new van again.
Thanks to all at Auto Fix Portsmouth.
20 oktober 2022
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Portsmouth
hi, we are very pleased to have helped you and that you were pleased with our service.
Very efficient service
Very efficient service, sorted out a courtesy car for me. Easy to deal with and helpful and cheerful staff
1 november 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
thank you for the positive feedback, glad you were happy
Refreshingly professional!
What refreshingly efficient and friendly service. Special mention re delivery driver!
Everything on time, great communication and quality of repair seems excellent. Car returned in great condition.
They are about 40 minutes from me but worth it, strongly recommended them.
21 oktober 2022
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Portsmouth
hi, so glad to hear our guys treated you well and thank you for the review.
A job well done
An efficient, polite and helpful response to any questions together with an excellent repair
2 oktober 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
than you for your review, glad we could help.
Found all staff friendly and helpful
Found all staff friendly and helpful. Unfortunately the hire car I was given wasn't road worthy. 3 illegal tires, car fan only worked on full speed. Ignition key was faulty. The car tires were changed straight away after reporting the problem, however I'm very disappointed a hire car was sent out in that condition. The repair work on my vehicle was good and done in a timely manner.
27 september 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
hi there,
we do apologies, this was unfortunate, we now have a new process for pre inspections on our courtesy cars so this shouldn't happen in future.
thank you for your review
Rob has kept me informed throughout the…
Rob has kept me informed throughout the process of getting my back fixed. Great customer service.
16 september 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
glad to hear you were happy, thank you
First class service
Delivered courtesy car and collected my damaged car at the date and time specified. Did an excellent repair job on the damaged bodywork and returned it to my home one week later exactly as specified. Very efficient.
8 september 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
hello
thank you for your review, we are all pleased that you were happy with our service and if we can help in future please get in touch.
regards
fix auto
Terrible work
Terrible work. Had work done through insurance and the work was terrible. Nothings lined up properly, headlight has a black spot in it just like it did when it was hit. There’s now a knocking noise coming from the front of my car that wasn’t there before. Wouldn’t recommend these to anyone. They even had the car for two weeks.
30 juli 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
hello
thank you for you review, i can see that you had some issues with the repairs for which we apologies, i note that we have since had your car back in and corrected it with some adjustments, if there are any problems in the future then please get in touch as you have a full lifetime warranty on the repairs.
regards
fix auto portsmouth
WORST COMPANY I HAVE EVER DEALT WITH.
WORST COMPANY I HAVE EVER DEALT WITH.
Our van was sent to these cowboys for a Non Fault accident repair. The first repair it was noticed immediately that nothing lined up on the vehicle, so it was sent back to be repaired correctly. We waited weeks for the 2nd repair and had hopes that this time it would be done correctly. I have just received a call from the engineer who advised that they have 'Done their best for the repairs' but it still doesn't line up. I was then met with blatant lies from the repairer who told us that it was our fault as we had apparently 'Modified' the vehicle - which as we have owned the vehicle since BRAND new, we knew that no modifications had been undertaken. There had only been a recall from FORD for the door hinges which is the only change to the standard factory built van. Upon asking for the complaints procedure I was advised by Ruth that there isnt one in place and to 'Just send an email'. She wasn't even able to advise me if they are regulated by any Governing Body ie. Motor Ombudsman. I am now expediting my complaint further and hope that this review pre-warns anyone of the poor service and repair standard that I have received from this shambles of a Company.
26 juli 2022
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Portsmouth
hello
we are sorry that you feel we are cowboys, maybe we could have explained the situation better, the reason your doors could not be aligned is that ford issued a safety recall on the door hinges, the solution ford came up with was to weld the hinges in place, removing any opportunity to adjust them afterwards, not to mention whether the hinges were in the correct position when ford carried it out these welds. the problem is that we cant really undo a manufacturer safety recall for obvious reasons.
I can assure you that we would never lie to anyone, we have a policy of openness and transparency, if we are at fault we will hold our hands up and apologise then rectify it, so I'm sorry if you feel we were doing that. we have a very robust complaints procedure but unfortunately we cannot always resolve a complaint to a customer satisfaction in all cases.
if there is anything you wish to discuss further we would be only too happy to look at it again to see if we can help.
regards
fix auto Portsmouth
OK experience
Quality of the work was good but the job took a long time and the communication of the status could have been bettet
2 juli 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
hello there
thank you for your review, i can see from our notes that we did have some extra parts that needed ordering through the repair process which is never ideal, I'm very sorry if we did not keep you fully informed in a timely manor, we hope you will not let this stop you using us again.
regards
fix auto Portsmouth
The worst services ever
The worst services ever! Got my car here due to accident and insurance company decided to give it to these guys. Story:
Came to pick up my car and bumper wasn't painted fully so i showed them the issue they said they will fix. When time came to pick up the car again guy didn't wanted to bring it back on rac and said it he put's it on rac bumper will fly off... Eventually got my car back with insurance help and insurance RAC but bumper is still missing paint! Reflective light was sprayed with lacquer and much more stuff has been done. My seats were white but when it came back it was black. Adding some pictures of proof of work Please avoid this company or you will get grey hairs in no time! Poor customer service, poor quality job pictures will tell you all.
Also I had to take my car second time and leave to rectify issues made on car but it was standing there for 10 days all covered with bird poo. This is not acceptable and you know that. Seats were black as you did not bother to put any protective cover into my 25k Worth BMW!
26 april 2022
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Portsmouth
hello
whilst we are sorry that you were not happy with our service, I think it would only be right for you to tell the public the full truth here as what you have posted is mostly untrue or one sided.
when your car was handed over the first time there were definitely some minor points that missed our quality control process, we then immediately remedied the issue and arranged for it to come back to you, the reason we could not do that ourselves as we explained was because your front bumper is very low and would likely get damaged on our type of recovery truck, so we along with the insurer arranged for the RAC to bring it back to you, this was proved very difficult to do because you were so rude to my staff that some of them refused to talk to you again and so senior management had to take over.
it was later that you tried to make us repair damage that was already present on you car when it came in to us, we take camcorder footage on every vehicle coming in and leaving us, it was very clear that your seat was perfectly clean when it left with the RAC and that scratches and chips on the door were already there prior to coming onsite, we do not normally reply to reviews with such detail but in this case I think we really must protect ourselves from being blamed unfairly when we only strive to do our very best for customers and their vehicles.
Just wanted to say a huge thank you to…
Just wanted to say a huge thank you to Ruth for her great reception skills and Bob for organising and sorting the repair of my vehicle .
This was customer service at its best and really felt confident throughout the process x
Car repaired and all sorted and returned x
Highly recommend
11 april 2022
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Portsmouth
hello and thank you for your review, all of the team greatly appreciate it.
fix auto Portsmouth
Renault capture body repair
My car bodywork was damaged due to falling roof tiles from my Neighbours roof. The response from both my insurance provider and fix Auto in taking the car to their body workshop was swift and very professional. The resulting work that was carried out was professional and to a very high standard. And I would not hesitate to recommend them to anyone in need of a car body repair. Thank you. Fix Auto.
2 mars 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
hello
thank you so much for your wonderful review, we are very glad you were happy and if there is anything we can do in the future then please get in touch.
fix auto Portsmouth
Service was very good and so was…
Service was very good and so was repair.
Courtesy car stank of smoke to the extent I had to buy an air freshener. It had not been hoovered.
9 februari 2022
Svar från Fix Auto UK - Fix Auto Portsmouth
hello
im very sorry the courtesy car was not as clean as it could have been, we will of course have a look into this.
fix auto portsmouth
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