Fix Auto UK - Fix Auto Maidenhead Omdömen 172

They were professional all the way. Liaised with the car hire firm. Picked up and dropped off the car. And an amazing touch - car was washed and cleaned when returned.
Brilliant service all around.

Fast efficent, great customer care keeping you updated through out the repair process and superb quality workmanship

Fix Auto were amazing and made the process so easy when fixing our car after a minor accident. Car was taken to them, they sorted courtesy car quickly and kept us updated on the repairs which were also completed before the estimated date. They returned car to us and collected courtesy car. Great service made very easy! Would deffo recommend!

Really well, very polite and very understanding

Fantastic service, on time and returned in emaculate condition

Nina, Priya admin/call handlers and Michelle who collected my damaged vehicle and delivered my car back in pristine condition provided a 1st class service from start to finish. Highly recommend if you need a professional bodywork repair . I have to add that they were pretty quick too- collection,repair and delivery only took a few days. Many Thanks Mark

I would have given 5 stars however after receiving my car back I noticed about a month in that the covers for the wheel nuts were missing. Not all of them but, as far as I can remember around 3 from different wheels. I called them and was told to take pics and email it. I did so over a month ago but no response.

The work on the car was immaculate and customer service was excellent but to spoil it all with a minor situation as explained is bizarre. The car is an expensive car and when it's returned for a 'no fault' accident I expect to have the covers put back on and if misplaced or forgotten to then liaise with customer and have a minor issue resolved.

Important Update. I have changed the rating from 3 to 5 for following reasons. I got a phone call from Fix Auto reception. The email I sent was quarantined for some IT issue therefore Fix Auto did not actually receive the email. They did, however find it after they read my initial review. Due to this situation inadvertently Auto Fix can resolve the issue of not receiving certain emails to their main inboxes.

Now to the issue of the locking nut caps. The helpful lady I spoke to, Priya I believe it was as I've had previous interactions with her. She reassured me that the car was missing 2 locking wheel nuts when they received the car. They always take pics of incoming vehicles. I decided to double check the photographs of the day of the accident, on the scene, and the locking nut cases were missing. Most likely fell off due to impact.

I sincerely apologise for not double checking the photos before writing initial review. Fix Auto have gone above and beyond again and have ordered me new cases for the wheel nuts.

I have dealt with many mechanic, body work shops including various main dealers such as Vindis and Johnsons and never have I ever felt so cherished as a customer.

All I can say is keep it up and to receive top notch customer service and or support these days is rare. Again I apologise for the misunderstanding on my behalf and thank Fix Auto for ordering me something which they were not obliged to in any way shape or form.

Fantastic service from start to finish. They collected my car and bought it back to me as the ocation was far from my house. The lady in customers services was so kind and helpful and kept me up dated every step of the way. The repairs which were done are out of this world and cant believe how fantastic the car looks. So happy and recommend this company highly.

The communication from the start of the process was friendly, considerate and helpful. As I needed the car done before leaving for South Africa for a funeral, Priya had made this possible despite the company’s busy schedules. Thank you Priya! The car was delivered in immaculate condition.

Nina was amazing - she listened to my concerns and it felt like she had gone the extra mile to achieve the best outcome for all of us. Flexibility from my side and Nina, Simon who worked on the car was very much appreciated. Also the conduct, of everyone I spoke with was excellent, This would be of course Nina, Priya at times and Simon. Thank you for the great service I would certainly recommend you to others. Thank you Nina !!!

Although it took a bit of time to do the repair due to staff shortages, the two bodywork repairs that were doing were superb and my car was returned to me in an A1 condition - it looked like they had cleaned the inside of my vehicle.

I got looked after with a gold standard level of care. Which, I am not used to when getting you car fixed through the insurance company. Auto Technics were brilliant. Very friendly, incredible helpful and kept me UpToDate at every step of the way. These folks take what they do seriously and it really shows. The staff are very nice people.

Very pleased with the service from Auto Fix. Impeccable service throughout. Would recommend them.

I had very good experience with Fix Auto in Maidenhead. From Priya, receptionist to Michelle who delivered my car once fixed were excellent. Michelle was very professional and very friendly. Priya at the reception was very friendly too. I have no hesitation to recommend this place to any. Thank you all!

Friendly, clear, communicative staff.
Gave the car an extra good clean inside & out before returning.
Rapid service.

Repairs were done through the other drivers insurance company after they caused minor damage to my car. Fix Auto collected my vehicle and dropped it back, all better again. No complaints with their work or customer service.

The whole process was made so easy and easy

A stress free easy process throughout, from booking the car for our repairs, keeping us updated and arranging for return of the vehicle. Polite, courteous and knowledgeable staff.

Would highly recommend Auto Technics all the time.

Had a great experience dealing with them
Very professional and helpful.
Quick and efficient service provided.
My car was picked and a courtesy car given to me.
Can't fault.